Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2902 N. Shepherd Drive in Houston is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,224 reviews
5 stars
725
4 stars
267
3 stars
118
2 stars
42
1 star
72
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being fresh and tasty, though some noted issues with overcooked or undercooked items.
Customer Service
Feedback on customer service was mixed; while some praised the friendly and efficient staff, others reported rude behavior and order inaccuracies.
Pricing
Many customers felt the prices were high for the portion sizes and quality, leading to dissatisfaction regarding value for money.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
- SSSantiago Gómez S.Dec 9, 20255.0Cool shakes
- LVLuis C VillaNov 2, 20255.0On November 1, 2025, I was at this Five Guys Shepherd around 7:00 pm and I was delighted with my meal. I ordered my food without bread, and they recommended a lettuce wrap. I appreciate the recommendation because it was very good; the meat was juicy and hot, and the vegetables were fresh. I will definitely order again. The service was efficient and fast, even though there were a lot of orders. The three guys and one girl were focused on providing good service. The restaurant was clean and busy.
- JDJennifer DucoteOct 31, 20251.0This is our first time to eat at Five Guys Burgers and Fries and we are not happy. First of all, the man taking our order, Marcelino R, was impolite and was not listening to what we wanted on our burgers because our order came out wrong. My burger did not have mayo on it, and the tomatoes on it were not ripe. My husband’s burger came with tomatoes on it after he specifically ordered it with NO TOMATOES. The order total was $32.35 which is outrageous considering that my burger was small, and my husband did not order fries or a drink. I will not be coming back. These hamburger patties are way to small to be charging that much money for them.
- DHDakota HudsonOct 25, 20251.0said “wassup!” as i walked up and the employee looked at me like he had somewhere better to be. i then asked to make my burger a combo. then the inept employee proceeded to say “sorry there isnt any” so he made me spell out i wanted fries and a drink(which he didnt listen to the requests i asked for both larges) pathetic representation of a good place. do better.
- NVNevaeh VillanuevaOct 9, 20251.0The attitude was very sassy and very mean the food was cold the fries were very hard.I will not come back.I do not recemend
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 2902 N. Shepherd Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dining in at Five Guys on N. Shepherd Drive?
Five Guys is open for dine-in service daily from 10:00 AM to 9:00 PM.
Can I order delivery from Five Guys at this Houston location?
Yes, Five Guys offers delivery service every day from 10:00 AM to 8:30 PM. You can order online through their delivery URL.
Does Five Guys offer any mobile apps for ordering or viewing their menu?
Yes, Five Guys has mobile apps available on both Apple App Store and Google Play to browse menus and place orders conveniently.
Is the Five Guys menu customizable?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment methods does Five Guys on Shepherd Drive accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there options for customers with gluten sensitivities at Five Guys?
Most sandwiches can be ordered without buns as wraps or bowls. However, some condiments and buns contain gluten. Cross-contamination risk exists, so check their allergen information.
What nearby dining options are close to Five Guys at 2902 N. Shepherd Drive?
Nearby dining options include Taco Cabana for Mexican food, Sonic Drive-In for burgers and fast food, Wingstop for chicken, Wendy's, and Salad and Go for quick meals.
How can nearby locations assist customers visiting Five Guys on Shepherd Drive?
Customers visiting Five Guys can find convenience with nearby businesses like Advance America for financial services, and T-Mobile and AT&T stores for mobile needs. After dining, they might relax at Starbucks nearby.
Are there family-friendly facilities available at Five Guys on N. Shepherd Drive?
Yes, the location welcomes children, has a children's menu, high chairs, wheelchair accessible entrances, and restrooms to accommodate all guests.