While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customer service experiences varied widely, with some praising staff like Mimi and Danielle for their friendliness, while others reported rude interactions and long wait times.
Food Quality
Food quality was inconsistent; many customers noted dry or overcooked chicken, while others enjoyed flavorful meals and fresh ingredients.
Cleanliness
The cleanliness of the restaurant was a concern for some, with reports of dirty tables and issues with the soda machine, although others appreciated the clean dining area.
Order Accuracy
Several customers experienced issues with missing items in their orders, particularly in the drive-thru, leading to frustration.
RR
Refugio
3 days ago
5.0
Dani is the best, always makes me happy to know she’s taking my order. She has a friendly and positive attitude, food is always fresh and I’m always taken cared of here!
NL
Nova lee
3 days ago
5.0
Excellent mime was very pleasant
DP
Damian Peckenpaugh
Feb 10, 2026
5.0
Food is always good.
OI
Omar Islas
Jan 20, 2026
2.0
Food took forever
JF
jocelyn fernandez
Jan 8, 2026
5.0
I went through the drive through and Mimi was very lovely, food was excellent and reasonably priced. 10/10