Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,583 reviews
5 stars
841
4 stars
352
3 stars
144
2 stars
86
1 star
160
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry and overcooked chicken, while others praised the flavors and freshness of the food.
Customer Service
Several reviews highlighted excellent customer service from specific staff members, particularly Danielle and Mimi, but there were also complaints about rude service and slow response times.
Cleanliness
The cleanliness of the restaurant received mixed feedback, with some praising the clean dining area while others noted dirty tables and unsanitary conditions.
Order Accuracy
Multiple customers experienced issues with missing items in their orders, particularly tortillas and salsas, leading to frustration.
Atmosphere
The atmosphere was generally described as pleasant and calm, contributing positively to the dining experience.
- ARArturo Reyes3 days ago5.0It's one of the best places to eat really good roast chicken
- AMArk- Luis MNov 13, 20255.0Best grilled chicken ever! I love the taste on it!
- EMelvi A martnzNov 13, 20251.0Fui a comprar pollo para senar y fue de lo peor q pude agarrar en primera pedí pollo mixto y no tenían cosinado el pollo estaba super seco tal pararse q era del pollo seco q tenían rezagado ,la cajera con un jenio q parse q le molestara q llegaran clientes ,trabaje para el pollo loco 9 años Cosinando pollos y se lo k es calidad, q mala experiencia
- YBYordano Dominguez borgesNov 8, 20255.0Es un lugar excelente para pasarla bien en familia
- CACR AndradeNov 8, 20253.0I expected more for what I paid
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Houston, TX?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Houston?
El Pollo Loco is located at 5321 S Rice Ave, Houston, TX 77081, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services.
Is there a drive-through available at El Pollo Loco?
Yes, this location includes a drive-through service for customer convenience.
Does El Pollo Loco provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at El Pollo Loco.
How can I order food from El Pollo Loco online?
You can order online through their website at https://order.elpolloloco.com/menu/s-rice-ave-westpark-dr or via the El Pollo Loco app available on the Apple App Store.
What nearby hotels can I consider when visiting El Pollo Loco?
TownePlace Suites by Marriott Houston Galleria Area is a nearby hotel, providing convenient accommodation close to El Pollo Loco.
Are there other chicken restaurants near El Pollo Loco to choose from?
Yes, nearby chicken restaurants include Chick-fil-A and Raising Cane's, offering options if you want to compare different styles.
What nearby places can I visit for coffee or a quick snack?
Starbucks and Subway are nearby, providing great options for coffee or quick meals before or after visiting El Pollo Loco.