Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,302 reviews
5 stars
679
4 stars
269
3 stars
132
2 stars
82
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the chicken while others found it dry or containing bones.
Service Issues
Multiple reviews highlighted poor service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, particularly the restrooms.
Pricing Concerns
Many customers felt the prices were high relative to the portion sizes and quality of food.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
- JOjuana olivaresJan 4, 20261.0Ayer 3 de enero 2026 a las 7 30 pm fuimos a este lugar mis familia y yo. La cajera tardo 10 min en atendernos y de mal modo. Nos ignoro totalmente, nos atendió pésimamente nada nos dio correcto la orden . No vayan a este lugar era mi primera vez y jamás ❌️ regresaré
- GGGloDec 14, 20255.0Went to Hwy 6, they're remodeling the location but, Food was delicious, salsa fresh, wow... Great experience and the staff was also very polite, koodos to you guys!
- RTRhieichen TobiahsDec 4, 20251.0OK, how do y’all completely do renovations on the outside of the building but not on the inside? It reminds me of a saying,…. Don’t judge a book by us cover. With that said, your restrooms are completely nasty. I didn’t even wanna eat out of the restaurant after seeing the restrooms. Leadership staff should be ashamed of themselves. Very disgusting!!! The smell in the look of the restroom looks like it hasn’t been clean in weeks. I should call the health department on you guys. As a matter of fact, that’s something that I might do. Y’all need to be audited and shut down. Nasty, nasty, nasty nasty nasty nasty. It makes me even feel like the staff don’t even wash your hands.
- KMKevin mathewNov 29, 20251.0Here at the restaurant now at 9:35pm and the employees are saying they are closed. Even though the location hrs is till 10pm.
- GCGerardo CaballeroNov 21, 20255.0Arica is very friendly and kind; she deserves a raise.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Houston, TX?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 10:00 PM on Sunday.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online via their website or use the El Pollo Loco mobile app available on the Apple App Store.
Can I get catering services from El Pollo Loco?
Yes, El Pollo Loco offers catering services at this location.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and check payments.
Where is El Pollo Loco located?
El Pollo Loco is located at 8473 Hwy 6, Houston, TX 77095, United States.
Does El Pollo Loco have a drive-thru service?
Yes, this El Pollo Loco location has a drive-thru service available.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is provided at this El Pollo Loco location.
What nearby fast food restaurants can I visit along with El Pollo Loco?
Nearby fast food options include Carl's Jr and Charleys Cheesesteaks, perfect for a varied dining experience close to El Pollo Loco.
Are there any fitness or wellness centers near El Pollo Loco?
Yes, Planet Fitness gym and Chapman Chiropractic clinic are located near El Pollo Loco, convenient for combining a meal with a workout or health visit.
What local shops and boutiques are near El Pollo Loco in Houston?
Nearby shopping options include Vickie Lynn's women's clothing store, Lucy's Boutique & Gifts, and 8th Dimension Comics & Games for diverse retail experiences.