Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,298 reviews
5 stars
679
4 stars
268
3 stars
132
2 stars
82
1 star
137
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the chicken while others experienced dry or poorly prepared dishes.
Service Issues
Several reviews highlighted problems with order accuracy and customer service, including rude staff and missing items.
Pricing Concerns
Many customers felt the prices were high relative to portion sizes and food quality, leading to dissatisfaction.
Positive Staff Interactions
Despite some negative experiences, several customers praised specific staff members for their friendly and helpful service.
Cleanliness
While some customers noted cleanliness in the dining area, others reported issues with the restroom and food preparation areas.
- GCGerardo Caballero3 days ago5.0Arica is very friendly and kind; she deserves a raise.
- AGArlett GuerreroOct 29, 20251.0I went to try there new citrus avocado Fresca salad. I was disappointed when I got home and noticed it was just romaine lettuce, chicken, and three slices of avocado. Nothing near what I read on the menu. (Which is CITRUS AVOCADO FRESCA SALAD: Super greens blend with spinach and crisp lettuce topped with a double portion of our citrus-marinated, fire-grilled chopped chicken breast, hand-sliced avocados, crumbled cotija cheese, shredded red cabbage and carrots, and freshly prepared salsa fresca. Served with a new signature citrus vinaigrette made with a squeeze of lime, lemon, and orange.) Then to top it off I ordered a lemonade and received sprite. Make sure to check your order before leaving!!
- OBOmar BeeOct 23, 20253.0Food is ok but really expensive said because of tariffs?
- JLJustin LegerOct 22, 20255.0Love the chicken! Anyway you make it, seems to taste like what you needed…
- LSLeslie SOct 4, 20252.0I ordered off the El Pollo app today. I had an offer to get 3 tacos for $5. I ordered it and thought I would do a small errand before picking up. By the time I arrived I noticed that I never received an comfirmation # but it was taken from my bank account. I went inside to pick up and asked if they did actually receive my order. They said no, to try again. I tried again and it ran my card but still no confirmation #. I want to say there was a glitch in their app but the service was understanding and gave me my order anyways. They way they did was the problem. Like I bothered them. They didnt give me no sauces or napkins. Wont be ordering from here again.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Houston, TX?
El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 10:00 PM on Sunday.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online via their website or use the El Pollo Loco mobile app available on the Apple App Store.
Can I get catering services from El Pollo Loco?
Yes, El Pollo Loco offers catering services at this location.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and check payments.
Where is El Pollo Loco located?
El Pollo Loco is located at 8473 Hwy 6, Houston, TX 77095, United States.
Does El Pollo Loco have a drive-thru service?
Yes, this El Pollo Loco location has a drive-thru service available.
Is free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is provided at this El Pollo Loco location.
What nearby fast food restaurants can I visit along with El Pollo Loco?
Nearby fast food options include Carl's Jr and Charleys Cheesesteaks, perfect for a varied dining experience close to El Pollo Loco.
Are there any fitness or wellness centers near El Pollo Loco?
Yes, Planet Fitness gym and Chapman Chiropractic clinic are located near El Pollo Loco, convenient for combining a meal with a workout or health visit.
What local shops and boutiques are near El Pollo Loco in Houston?
Nearby shopping options include Vickie Lynn's women's clothing store, Lucy's Boutique & Gifts, and 8th Dimension Comics & Games for diverse retail experiences.