El Pollo Loco

4.1
1244 reviews
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Business Details

3102 Ella Blvd, Houston, TX
77018, United States
(713) 868-8934
https://restaurants.elpolloloco.com/tx/houston/3102-ella-blvd-3944
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3102 Ella Blvd, Houston, TX
77018, United States

Hours

Reviews

4.1
1,244 reviews
5 stars
674
4 stars
276
3 stars
135
2 stars
52
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and flavorful, particularly the chicken, though there were complaints about dryness and inconsistency in quality.

Service Experience

While many reviews highlighted friendly and attentive staff, there were significant complaints about rude service and poor handling of orders.

Cleanliness

The restaurant was often noted for being clean, although some customers reported issues with cleanliness during their visits.

Pricing

Several customers felt that the prices were moderate but some expressed dissatisfaction with the value for money, particularly regarding portion sizes.

Customer Issues

There were multiple reports of order mix-ups and dissatisfaction with the handling of online orders, leading to frustration among customers.
  • GG
    Gabriel Garza
    Nov 11, 2025
    2.0
    I got the chicken nachos which had virtually no chicken in it.
  • OA
    Onyeka Anwah
    Nov 11, 2025
    5.0
    The chicken is good. $16 for an 8 piece (chicken only)
  • MG
    Monica Gonzalez
    Nov 11, 2025
    5.0
    Muy Buenas
  • EA
    Efrain Arce
    Oct 25, 2025
    4.0
    El jueves fuimos a comer y la comida estaba muy buena y limpio el restaurante Y estaba una señorarita y le pregunte como se llama lucia muy amable y muy atenta en todo la verdad. Que nos hizo el dia por que hemos ido a otro restaurante y ya no ay casi personas asi
  • DA
    Dario Araujo
    Oct 5, 2025
    4.0
    Buen lugar, buen ambiente, estacionamiento suficiente, el pollo está bueno, las salsas están Masomenos, buenos complementos, precios Masomenos también, el lugar está limpio y amplio.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Houston, TX?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery or online ordering?

Yes, you can order online through their website or the El Pollo Loco app available on the Apple App Store.