Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DebitAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
955 reviews
5 stars
532
4 stars
186
3 stars
89
2 stars
44
1 star
104
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the flavor while others reported dry or overcooked chicken.
Service Issues
Numerous complaints about rude or dismissive staff, particularly in the drive-thru, impacting customer experience.
Cleanliness
Some customers noted cleanliness and well-maintained facilities, while others reported unsanitary conditions.
Menu Availability
Frequent issues with menu items being unavailable, leading to customer disappointment.
Positive Experiences
Several customers expressed satisfaction with their meals and service, highlighting friendly staff and good food.
- EREstefano RodriguezJan 1, 20261.0It was my first time going during lunch and that Asian lady was very disrespectful and treats customers very bad. I definitely did not enjoy it and don't think I'm coming back. Which is sad because I heard good things about pollo loco but didn't get that experience today. Hopefully management does something about this.
- JDJerry DavisDec 21, 20255.0Very clean restaurant very good food and a very good workers named Alonzo & Hector Took care of me and make sure I was happy. Five stars all the way around these young men needs a raise.!!!!
- WAWasem AhmadNov 15, 20254.0I ordered double chicken 🐔 bowls and it taste good however the service not that much one of the team wasn't respectful so in general the place is good 👍
- JRJoe RomeroNov 10, 20255.0Great salad
- RARonnie ASep 12, 20255.0Hector is amazing, there was an issue with my husband’s points on the app. And he fixed it and gave us our meal hot and ready.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Houston, TX?
El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery or online ordering?
Yes, you can order online through their official ordering site or use the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards.
What is the address and contact phone number for El Pollo Loco?
El Pollo Loco is located at 1108 Silber Rd, Houston, TX 77055. The main phone number is +1 713-680-9513.
Does El Pollo Loco offer catering services?
Yes, they provide catering services for events.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to customers.
Does El Pollo Loco have a drive-through at this location?
Yes, the Houston Silber Rd location has a drive-through service.
What nearby restaurants can I visit before or after dining at El Pollo Loco?
Nearby restaurants include Whataburger for burgers, Pan Express Asian Food for Pan Asian cuisine, Tamashi Ramen Sushi for Japanese dishes, and Clawdaddy for seafood.
Are there any nearby places to relax or get pampered near El Pollo Loco?
Yes, Soul Retreat Spa offers massage therapy and reflexology, and Hollywood Nails & Spa provides beauty and nail salon services nearby.
What local services can I access close to El Pollo Loco?
You can find various services nearby such as Walmart Pharmacy for health needs, Enterprise Rent-A-Car for car rentals, Chase Bank for banking, and Silver Auto Repair for automotive care.