Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Houston, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
While some customers praised the friendly and helpful staff, many reported poor service, including rude behavior and incorrect orders.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, with many customers receiving incorrect items or incomplete orders.
Cleanliness and Maintenance
Several customers noted that the location appeared dirty or poorly maintained, with reports of unsanitary conditions and a rundown appearance.
Product Availability
Many customers expressed frustration over the lack of available menu items, particularly donuts, which were frequently reported as out of stock.
Food Quality
Feedback on food quality was mixed, with some enjoying their meals while others reported cold or poorly prepared items.
KW
Katie Ware
Feb 12, 2026
1.0
Had a very startling experience here. An employee, Victoria, was terribly rude, aggressive, and physically violent towards another customer. This was the most jarring "customer service" I've ever witnessed.
AK
Alexandria Krause
Feb 9, 2026
1.0
No matter what they run out of something. Last time I came they didn't have blueberry munchkin. Whatever that makes sense, they make it fresh. Now they have no refresher no flavors whatsoever, not mango blueberry or the strawberry and its 4pm. When they had pumpkin spice latte, which they have every winter and fall, it tasted barely like pumpkin and wasn't sweet at all. My other dunkins give me whipped cream but this just don't.
TD
Terrell Davis
Feb 9, 2026
1.0
If I could give this location -0 STARS I WOULD , on 02/07 I was noticing a consistent change in staff and I am /WAS a regular at this location I inquired about the help wanted reference I received and was directed to the career website to
Complete an application upon doing so
I had received and email stating I had “next step” to complete and to reach out at my earliest conveniences I did so and was given the phone of an employee who happened where she made conversation with the other party and laughed gave me her cell
Phone and a women who I kno to be “
Chayneen brown or “MISS BROWN” She said and I been here for three years I’m jus telling u what the manager gone tell you ( referring to) Roman or Ronald not sure however he is a heavy set Hispanic male who later came after closing out the first register closest to the exit of the lobby area I was told to wait only to be humiliated in front of others who witnessed it at the drive thru and will be making complaints as well this was unprofessional and discriminatory towards my community and I am going to make sure this escalates to its fullest potential even if that means legal representation I was told I don’t seem tough or fit enough to be there “especially “
If your a rehire we don’t do no rehiring “ by Chaneen brown. Or miss brown at 1:11 pm
I’ll never forget it I am suffering from embarrassment and mental anguish from this experience I hope they find a better routine other then this one if I do come back to this location
It could be with because it’s the last place on the street in business guys just go
To another location. This place is not friendly
MT
MsBrownsuga T
Feb 5, 2026
2.0
I've come to this restaurant often,as I'm a store manager at a store near hereand received a frozen refresher. I came today and was told by Christina that I couldn't get the 4 I was purchasing for myself and staff frozen. Disappointed. Different shifts do different things I guess because I normally come in the morning.
ME
Mocha Eve
Feb 3, 2026
1.0
Horrible customer service experience this morning. I think the white girl that works there should realize you on the wrong side of town for running your mouth. I think she should be reprimanded and or fired. You just lost a customer because of her. I don't think your employees should be standing around having conversations when their orders the pass out to customers. I will not be returning anymore.
What are the operating hours of Dunkin' at 9405 Main St, Houston, TX?
Dunkin' at 9405 Main St is open Monday to Friday from 5:00 AM to 9:00 PM, and on weekends from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What new holiday drinks can I try at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes during the holiday season.
Can I place my order ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available for both iOS and Android devices, for a fast grab and go experience.
What types of food and drinks are served at this Dunkin'?
This Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and comfort foods for breakfast, lunch, brunch, and dinner.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
Is there free Wi-Fi available at Dunkin'?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
What nearby restaurants can I visit after enjoying Dunkin' at 9405 Main St?
After visiting Dunkin', you can check out nearby restaurants such as Taquerias Arandas, Tacos los brothers, KFC, Wendy's, and Burger King for a variety of dining options.
Are there any nearby automotive services close to Dunkin'?
Yes, nearby automotive services include Houston Texas Auto Care, Firestone Complete Auto Care, Valero gas station, and Prime Garage Door Co.
Where can I find other conveniences or shops near this Dunkin' location?
Nearby conveniences and shops include Corner Store, Family Dollar, Dollar Tree, Metro by T-Mobile, and Supreme Beauty for shopping and services.
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Certified February 22, 2026Yext Knowledge Graph
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