Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Houston, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including wrong items and poorly made drinks.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions and a lack of proper maintenance, including dirty floors and uncovered food.
Food Quality
Customers expressed dissatisfaction with the quality of food, citing stale donuts and poorly prepared items.
Inconsistent Experience
The service quality varied significantly, with some customers praising friendly staff while others reported chaotic and slow service.
NS
Nicole Sallada
Nov 11, 2025
1.0
I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same.
This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.
TP
Tonya Platten
Nov 3, 2025
2.0
I have given this location several attempts to be decent at representing the Dunking Donuts franchise. This is the only convenient location on my way into work and every single time it's a miss. They take too long, there are always different workers which lead me to believe it's not a great place to work, young kids who must not know what they're doing because the food is poorly put together and my drink is NEVER right. They have managed to make me dislike french vanilla iced coffee, as they never put enough or tooooo many ingredients. I can literally see the sugar and syrup sitting at the bottom and they put so much creamer that the coffee is almost white. I about choked on the first sip after ingesting large chunks of sugar. The bagel sandwiches are falling apart and the hashbrowns are a soggy mess. Do better!
DD
djole78
Nov 1, 2025
1.0
very poorly run dunkin’. not particularly busy,
but had to walk out given the incredibly snail-placed service!
AH
Alex H
Oct 26, 2025
1.0
This is not the first time the employees have an attitude and be rude with me. Every time I go they get my order wrong or give me cold (hot coffee) but it will be the last time I step a foot in their
AF
Andrea Figueroa
Oct 20, 2025
1.0
first of all , I have came to this location often since it’s the only one on my side of town. I have also , let go of the facts that sometimes they misread the label either give me the wrong cup size or food isn’t properly heated up. No biggies ! But today was so chaotic. the floor was mopped , their donut rack is out in the lobby and I placed a mobile order ahead of time so I went in seen on the screen my order was still in progress….ok while there’s 2 working the drive thru & one was doing the drinks but NOBODY asked if I placed a order or the deal was for be being in their establishment. Finally asked for my drink still wasn’t done…..BRUH…..ima assume he was new whoever did my drink because he just sat my drink down didn’t call my name didn’t say one single word which I couldn’t believe was my drink because it looked NOTHING like the app picture ! Basically this whole rant is about how unprofessional and unqualified this Dunkin’ Donuts is to corporate standards. See below for my proof i ordered what I wanted and what i received.
What are the opening hours for Dunkin' in Houston, TX?
Dunkin' in Houston is open from 5:00 AM to 9:00 PM Monday through Friday, and from 6:00 AM to 9:00 PM on weekends.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
How can I order ahead from Dunkin'?
You can order ahead using the Dunkin’ mobile app available on iOS and Android or via their website for a fast grab and go experience.
What special items are currently available on Dunkin's holiday menu?
During the holiday season, you can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch with a variety of options including espresso, coffee, breakfast sandwiches, and donuts.
Does Dunkin' have a drive-thru service?
Yes, this Dunkin' location includes a drive-thru for quick and convenient service.
Are there nearby emergency medical facilities close to Dunkin' on S Shepherd Dr?
Yes, several emergency medical centers are nearby including SwiftStar Emergency River Oaks, River Oaks ER, and Village Emergency Centers, which can be helpful in case of medical needs while visiting the area.
What other dining options are available near Dunkin' on S Shepherd Dr?
Nearby dining options include KFC for fast food chicken, Layne's Chicken Fingers offering American fast food, Torchy's Tacos for Tex-Mex, and Crostini for Italian cuisine, providing a variety of food choices before or after your Dunkin' visit.
Are there any fitness or wellness centers near the Dunkin' location?
Yes, The Exercise Coach fitness center is nearby, along with Houston Acupuncture & Herb Clinic offering holistic health services, which you might want to visit to complement your wellness routine.
What amenities does Dunkin' offer regarding payment and accessibility?
Dunkin' accepts both credit and debit cards, welcomes families and children, provides free Wi-Fi, serves vegetarian options, and offers dine-in and drive-thru services.