Domino's Pizza

2.8
824 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Houston? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 12837 Westheimer Rd .

Location

Domino's Pizza
12837 Westheimer Rd, Houston, TX
77077, United States

Hours

Reviews

2.8
824 reviews
5 stars
285
4 stars
76
3 stars
57
2 stars
31
1 star
375

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresolved issues.

Food Quality

While some customers enjoyed the food, many reported inconsistencies in quality, including cold pizzas and incorrect orders.

Delivery Issues

Several customers experienced significant delays in delivery, with some orders taking over two hours to arrive.

Staffing Problems

Many reviews mentioned the location being understaffed, leading to long wait times and poor service.

Management Concerns

Customers expressed dissatisfaction with management's handling of complaints and overall professionalism.
  • JG
    jasmine gonzalez
    2 days ago
    1.0
    The two women working the counter last night provided some of the worst customer service l've experienced. I arrived after the app said my pizza was ready and received no greeting or acknowledgment. When I said hello, I was ignored. One employee said my name and walked to the back without explanation. Another then told me my pizza would take an additional 15 minutes because it "fell." There was no apology, no accountability, and no attempt to communicate professionally. I did not receive my order until 23 minutes after the app said it was ready. Throughout the entire interaction, there was no courtesy or basic customer service. This was only my 2nd time at this location, also my second bad experience at this location. If you want better service, you should probably go to the Briar Forest location instead, because the customer service at this store is consistently horrible. I will not be returning.
  • JR
    Juan Ramirez
    3 days ago
    1.0
    Do yourself a favor and go to the Domino’s on Briar Forest instead. The staff at this location is awful. They literally dropped my pizza and did not apologize. The only thing they said was that it would be another 20 minutes. No accountability and no professionalism. Complete waste of time
  • SR
    Stacy Richards
    Dec 26, 2025
    5.0
    Good customer service and great food!
  • LH
    Lance Harvey
    Dec 9, 2025
    2.0
    Incompetence. Have never seen a dominoes run this poorly. Go to any other location if you value your time.
  • EF
    E F
    Dec 9, 2025
    3.0
    They took 35 minutes for a pizza! Everything I asked tgey said it's on the way if not because I pay in advance I wold leave. Shame on the service.

Frequently Asked Questions About Domino's Pizza

What types of pizzas does Domino's Pizza at 12837 Westheimer Rd offer?

They offer a variety of Specialty Pizzas and allow you to build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust.

What are the delivery hours for Domino's Pizza at this location?

Delivery is available from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.