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Domino's Pizza

2.9
(949 reviews)

Business Details

9296 Westheimer Rd, Houston, TX
77063, United States
(713) 266-0660
http://www.dominos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Houston? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 9296 Westheimer Rd .

Location

Domino's Pizza
9296 Westheimer Rd, Houston, TX
77063, United States

Hours

Reviews

2.9
949 reviews
5 stars
344
4 stars
106
3 stars
45
2 stars
44
1 star
410

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including unprofessional staff, rude interactions, and lack of assistance with order issues.

Order Accuracy

Many customers reported receiving incorrect orders, with some stating that their complaints were not addressed or resolved.

Delivery Issues

Several reviews mentioned long wait times for delivery, with some customers waiting over two hours for their orders.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or poorly made pizzas, while others praised the taste.

Cleanliness Concerns

Multiple reviews raised concerns about hygiene practices among staff, including lack of gloves and hairnets during food preparation.
  • NB
    Nayanika Balaji
    3 days ago
    1.0
    WAIT TIMES ARE TOO LONG. Ridiculous.
  • LD
    Lexx Doll
    4 days ago
    1.0
    Do not go to this location. Believe the bad reviews and rating. More than one poor experience here. This is my closest location but I will now attempt my orders with Dominoes elsewhere. I sent my Fiance to this location to pick up a order under my name. The order was for 3 large pizzas and PAID for when the order was placed. He arrived a little after the expected completion window (7:45-7:55). First, the order was not found in the system by the young employee at the front counter. Then he finds the order but says its not 3 pizzas on the order and their is only w pizzas. I confirmed on the phone with my Fiance and sent him a screenshot to show them the order number, name, pizza qty, toppings etc). Front counter employee then has the manager(Hidaya)come over to look at the order for him and the manager scrolls on the screen to show that their is indeed 3 pizzas not 2 pizzas on the order. The front counter employee then checks the name on the only stack of 3 pizzas on the rack but then asks “you order name is not ___(Name that does not match the name we provided). My Fiance answers NO to the name on the order that was sitting, so then he is told to wait for our order to be made. My Fiancé noticed only one other customer waiting on pizza and noticed he was waiting for a pizza that was just sitting and ready and when he realized he got his pizza and left the store. After maybe 15 mins of no order given, my Fiance over hears the cook employee say to the counter employee “I think those pizzas(the 3 sitting pizzas w/ a different name) are his”. My Fiance then goes back to the counter to address the issue. He stated “So my pizzas were ready and sitting this whole time”. He was gaslit in this moment by the employees as if they did not only ask him if he was sure of the NAME on the order that was sitting. The counter employee did not use common sense at all to maybe think someone in the process of boxing the order may have put the label on wrong OR their system switched the names between two orders. The employee then lets my Fiancé walk off with the pizzas & then yells out “Hey you have to pay for those pizzas”. Now theirs another customer there, so now theirs frustration as if the online PAID order was not shown to them in the beginning of the interaction. My Fiancé is now frustrated and responds “The order is paid for”. The front counter employee then says “You can’t just leave with pizzas you have to pay for them”. The there is a yelling back and forth of my Fiancé stating the order is paid for and the employee saying that it is not. My Fiancé then says “If I show you my receipt that shows PAID you need to apologize.” The front counter employee then says “Oh I checked the wrong receipt.” No apology was given from manager or employee and the payment issue and yelling was all in front of a new customer now trying to get their order. The manager(Hidaya) was present for the entire interaction and also is the person that made the pizzas(Per the front counter employee and the website)and did nothing to help in any way outside of scrolling to show the correct amount of pizzas ordered. Three employees and one of them being a manager could not take accountability at all to realize they messed up by simply not correctly matching a name to a order OR that the wrong label was put on the pizzas. Management- VERY POOR (Witnessed on more than one visit) Customer Service- POOR
  • SA
    Sandy Aguilar
    6 days ago
    1.0
    We didn’t order a pepperoni pizza… it was a Parmesan stuff crust… we live far for us to go and complain at this point. Poor service
  • MZ
    Moe Zoy
    Feb 19, 2026
    1.0
    I ordered 16 peace wings 2 medium pizza large diet cock the charge me $62 each medium pizza for $16 I never paid that price plz check on your employees what the doing thanks
  • NG
    Nitro G
    Dec 21, 2025
    4.0
    Good delivery speed, average pizza,

Frequently Asked Questions About Domino's Pizza

What types of pizzas does Domino's Pizza at 9296 Westheimer Rd in Houston offer?

They offer Specialty Pizzas and allow you to build your own on New York Style, Handmade Pan, or Parmesan Stuffed Crust.

What are the delivery hours for Domino's Pizza at 9296 Westheimer Rd?

Delivery is available Monday to Thursday and Sunday from 10:00 AM to 1:00 AM, and on Friday and Saturday from 10:00 AM to 2:00 AM.

Brand Certified Facts from Domino's Pizza

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