Domino's Pizza

3.3
795 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Houston? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 12318 Beechnut Rd. .

Location

Domino's Pizza
12318 Beechnut Rd., Houston, TX
77072, United States

Hours

Reviews

3.3
795 reviews
5 stars
347
4 stars
93
3 stars
52
2 stars
38
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding these mistakes.

Wait Times

Customers frequently complained about excessively long wait times for both pickup and delivery, often exceeding the estimated times.

Food Quality

Several reviews mentioned poor food quality, including cold pizzas, incorrect toppings, and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the quality of the food on certain occasions.
  • TA
    Taiwo Ariyo
    Jan 4, 2026
    2.0
    If i could give 0 star like I order for chicken Alfredo after waiting for 46mint ,and they came out with the wrong order i had to wait for another 30mint like
  • AS
    A Smith
    Dec 27, 2025
    1.0
    I placed an order online, but once at restaurant the price was almost 9 dollars above the stated payment due at store . So, I checked my email again to be sure. Then the worker asked to take my phone to the manager to show them the email. Thinking all would be settled, but no! They flat out refused to honor the stated price. I literally stated if I would have paid with my card online they would be handing me the same pizzas at that price. They wouldn't even remove the specialty pizza that they claim was causing the issue. And I wasted a good 25 minutes in the line trying to get this issue resolved. All while it's my daughter's birthday and all she wanted was Domino's. We ended up at another location. And of course customer service hotline was closed due to holiday. We love Dominos but won't be going to this price gouging location ever again!
  • DS
    David Stein
    Dec 17, 2025
    1.0
    When the progress bar for my order sat at “prep” for over THIRTY MINUTES for an entire order that was supposed to be ready in LESS than 30 minutes, I assumed it was stalled and left for the store. I ordered TWO pizzas. The one pizza you made sat for FORTY MINUTES, while there was absolutely no clue where my second pizza was. You had about one and a half people on the pizza line and five and a half people wandering around, picking up receipts and moving them from place to place, including my pizza. They handled the paperwork on my pizza at least half a dozen times. There was zero, zip, zilch, nada—connection between the app status, the reality in this store, and the in-store status menu. Then the in-store status sign updated to say I should be home “mmmm-ing” the pizza that wasn’t even made yet. Then the staff told me, falsely, that “it’s in the oven.” After I had already been standing there for FIFTY MINUTES, someone finally realized my second pizza was NEVER made. They offered to make my missing pizza right then. Oh great—by then, the first one had been getting cold, and now I was supposed to wait yet another THIRTY MINUTES. They then said they could make me TWO new pizzas. At that point, I was so totally and completely fed up watching this side-show that I demanded a refund for the second pizza. The service was terrible. You had to snag an employee as they did their best to avoid you. I received my refund with NO apology, NO discount, NO comped pizza, and ZERO concern about completely ruining my dinner and evening. Thanks for absolutely NOTHING!
  • ME
    mfon etudor
    Dec 9, 2025
    1.0
    Today Dec 9th 2025 ,I went to this dominos pizza restaurant On beechnut . I actually ordered a carside delivery but after an hour of waiting , I had to walk into the store to ask why it's taking that long.i felt maybe it was an oversight... on entering the Dominos shop , A Mexican looking lady who was making the pizza yelled rudely at me saying she is the only one making pizza for the day and that if I can't wait , I should cancel . I Waited till 7.15pm from 6.15pm that I made the order....After what seemed like eternity....I then saw my phone pop "Ready"!! Excited that my pizza is finally ready I simply went back to the shop and showed the lady in the front that my phone says ""ready to pickup """ . She left the pizza she was. Making all the way to where I was standing, yelled at me like a little child and canceled my order. This kind of person should not be serving the public. She is so rude and her customer service is so very unprofessional. She ended up pissing off so many customers that left . I wish I could give zero stars.....customer service is horrible. Im wondering how ths kind of humans are allowed to serve the public. It's so pathetic that people like this are allowed to make people's food cuz they could do anything out of foolish rage over a job they are being paid to do.......
  • KW
    keheirra wedderburn
    Dec 5, 2025
    1.0
    I went there today Jaquelin was rude!! Very unprofessional claimed our order took 2 hours so our irzer was cancelled as soon as we got to the front of the window. Mind you we were in the line for 45 min she did not try to help us with a solution. She was just like well …. And proceeded to give a arruine and be very rude

Frequently Asked Questions About Domino's Pizza

What types of pizzas does Domino's Pizza in Houston offer?

Domino's Pizza in Houston offers Specialty Pizzas, as well as customizable options on New York Style, Handmade Pan, or Parmesan Stuffed Crust.

What are the operating hours for delivery at Domino's Pizza on 12318 Beechnut Rd, Houston?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and on Friday and Saturday from 10:00 AM to 1:00 AM.