Dave & Buster's Houston - Katy Fwy

Reviews

• BB

  Brandi

  1 day ago
  3.0
  The manager Kendrik is the only reason we continue to go to D&B. He has helped us every time we go. Unfortunately with the season passes they have to be switched every time you go to a new location. This is a very buggy process that takes anywhere from 30 minutes to excess of an hour. Most of the time multiple cards have to be programmed for it to finally work properly. Its not the management or staffs fault but it absolutely takes away from the experience. It should be a seamless transaction and experience when buying and utilizing a season pass. They really need to adress whatever technical issues are preventing people from using one card at multiple locations . If it weren't for the above and beyond treatment by Kendrick we would definitely never have returned after the first time this happened. If you guys can iron out this problem then this place would be fantastic.
• VJ

  Vickie Jacquet

  1 day ago
  2.0
  The place itself is great — fun games and a good environment to hang out. However, my experience with one bartender completely unacceptable. On the night of November 22nd, there was a young black woman with pink hair (or faded orange) bartending at the smaller bar on the right side (past the Skee-Ball area). She deliberately ignored me twice while I was trying to order a drink, choosing instead to walk past me and serve customers further down the bar. I was standing alone and was the only person at my end, so there was no confusion about whether I needed service. When she finally came near me, she still didn’t acknowledge me. I had to speak up just to place my order. I then waited 15 minutes, watching her repeatedly take new drink orders from customers who had just walked up, while my order sat ignored. When I politely asked about my drink again, she said, “Give me a minute,” and then proceeded to TAKE AND COMPLETE FOUR MORE DRINK ORDERS for other guests. I got up and went to the other bar and was greeted with smiles, jokes, and a quickly made drink. I’m not sure why a simple top-shelf margarita was treated like an inconvenience, but the lack of basic service and professionalism was extremely disappointing and needs to be addressed.
• MS

  Mike Stylez

  2 days ago
  4.0
  Been here a few times in the past. Food is always on point 👌🏾 I had the Smokehouse burger, and my wife had the Tower nachos. Crystal, who was our waitress was very friendly, knowledgeable and went above and beyond to serve us.... the entire staff was great but she made our dining experience a lot more pleasant.....if you're ever at this D&B location for grub, stop in and ask for Crystal!!!
• VH

  Victoria Herrera

  Nov 16, 2025
  5.0
  I don't normally leave reviews but I had to for Brian at the human crane game. He was so sweet and accommodating when I told him my son was nonverbal. He went into the pit to grab him the inflatable that he really wanted but dropped at the last minute. Thank you for giving him that special moment, Brian. Dave and Busters, he deserves a raise!
• CC

  Cheronda Carter

  Nov 15, 2025
  1.0
  We waited for 15 mins to be served at the bar upstairs. We were asked the bartender named Mark for assistance, he said one second then proceeded to say he didn’t speak English. However he spoke perfect English to the couple next to us. We waited another 10 mins after that. I had to ask another bartender(Cano) for assistance. The service was subpar to say the least. We didn’t receive both of our drinks, I had to walk down to the other end of the bar to get our second drink.

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