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Dairy Queen

3.8
(763 reviews)

Business Details

12930 Scarsdale Blvd, Houston, TX
77089, United States
(281) 481-8505

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
12930 Scarsdale Blvd, Houston, TX
77089, United States

Hours

Reviews

3.8
763 reviews
5 stars
351
4 stars
167
3 stars
85
2 stars
35
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as burnt items, incorrect orders, and food that tasted old or stale.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and the presence of pests.

Management Problems

Customers expressed dissatisfaction with management, citing unprofessional behavior and lack of accountability.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, particularly highlighting friendly staff and good ice cream.
  • DK
    Dee K
    2 days ago
    1.0
    If I could give this store zero stars,i would. I spoke to a Jackie that says she a manager and a Karen that says she's a GM. By the way they spoke on the phone,I don't think either one is in charge. I called to make a complaint about the employee that made a banana split for me last Friday around 6pm. She gave me half of a half of a banana. I asked the employee to put the rest of the banana in it and she said,that's not how we do it here. We put half of a half. Doesn't make sense. Neither one od the managers had an explanation for that. I also asked for pecans and had 6 or 7 pieces on it,I paid for that. This is unacceptable. A banana split comes with a whole banana cut in half,one on each side. Neither managers had a concern over this. I would really like to speak to someone that's above these people. The picture below has a whole banana on it. That's false advertising.Will never go back to this store again.
  • DE
    D ee
    Jan 26, 2026
    1.0
    Bought a kids meal , chicken tenders were almost burned!!! , fries were only like 5 in the bag… cheese cup was cold as heck and looked brown like it been there for dayssssss … would NEVER GO BACK !
  • JR
    Javier Reyes
    Jan 2, 2026
    1.0
    Place an online order in the Dairy Queen app for the Scarsdale location store manager’s name is Madison. Worst experience of our Dairy Queen lives restaurant claims they did not receive the order. Therefore they would not make the order even though we had pictures in the app receipt and email form mobile app form, etc. Madison is the worst example of a manager ever the worst system of customer service ever! We asked for a corporate number, or a number for franchisee and was told flatly no! Do not do business here!!!!!
  • BK
    Buddha King
    Jan 1, 2026
    4.0
    The chili cheese fries always fresh
  • JR
    Juan Rodriguez
    Dec 22, 2025
    1.0
    Horrible service took forever and apparently they dont carry alot of things on the menu including some of the stuff that just got put on the menu

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen at 12930 Scarsdale Blvd, Houston, TX?

Dairy Queen is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.

Where is Dairy Queen located in Houston?

Dairy Queen is located at 12930 Scarsdale Blvd, Houston, TX 77089, USA.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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