Dairy Queen

3.8
580 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
6741 Fairbanks North Houston Road, Houston, TX
77040-4310, United States

Hours

Reviews

3.8
580 reviews
5 stars
288
4 stars
106
3 stars
51
2 stars
29
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported consistently poor service, including rude staff and slow response times.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions, such as sticky tables and unclean dining areas.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality at times.

Management Issues

There were complaints about management and staff training, suggesting a lack of effective oversight and employee morale.
  • JJ
    James
    6 days ago
    2.0
    Servers looked like they didn't want to be there, were not courteous, barely acknowledged you and wouldn't even look you in the eyes
  • JF
    Josh Flores
    Nov 11, 2025
    1.0
    Didn't even get to order stood there for 5 minutes listening to employees talk about food from other places don't recommend this location
  • CH
    Chris Hernandez
    Oct 24, 2025
    1.0
    usually enjoy Dairy Queen, but my recent visit was really disappointing. The service was slow even though the place wasn’t busy, and my Blizzard was barely mixed — it was mostly just vanilla ice cream with toppings sitting on top. The fries were cold, and the burger tasted like it had been sitting out for a while. On top of that, the tables were sticky and no one seemed in a hurry to clean them
  • MC
    MR. C
    Oct 23, 2025
    1.0
    This is by far the worse location EVER AND I DONT RECOMMEND IT!!! First and foremost the service sucks and the male employee here on this day 10/23/25 was extremely extremely rude and very unprofessional. This employee needs to be retrained and have better manners. Next, the food is very horrible and the cook needs to do a better job cooking the food especially the chicken. I ordered the 4 count chicken strips and when I got to my job to eat my food those chicken strips where not cooked and had a clay type of texture. That is very disgusting and unhealthy. What really upset me was that this location at the time of my visit was not busy at ALL!!!! I honestly would say that every customer coming here needs to check their food before leaving.
  • KT
    Karen Tarbert
    Oct 17, 2025
    1.0
    Ordered an ice cream sandwich but they didn't have any. The hot fudge sundae was pretty much soup. The traffic was too bad for us to turn around and go back. Made a big mess on my car seat. Won't be returning. Waste of time and money.

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen at 6741 Fairbanks North Houston Road, Houston, TX?

Dairy Queen is open from 10:30 AM to 10:30 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.

Where is Dairy Queen located in Houston?

Dairy Queen is located at 6741 Fairbanks North Houston Road, Houston, TX 77040-4310, USA.