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Brand Certified

Chipotle Mexican Grill

3.2
(181 reviews)

Business Details

4561 FM 1960 Rd W, Houston, TX
77069, United States
(346) 586-6693

About

Mexican Restaurant
Chipotle North Oaks TX is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4561 FM 1960 Rd W, Houston, TX
77069, United States

Hours

Reviews

3.2
181 reviews
5 stars
79
4 stars
18
3 stars
9
2 stars
7
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic courtesy.

Food Quality

Many customers reported inconsistent food quality, with issues such as dry meat, small portions, and unsanitary conditions.

Cleanliness

Several reviews mentioned that the restaurant was not clean, with dirty tables and unsanitary food handling practices.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Overall Experience

While some customers had positive experiences, the majority expressed dissatisfaction with service and food quality, suggesting a need for significant improvements.
  • CV
    Chelsea V
    Feb 10, 2026
    1.0
    This location is trash. Food be cold, they just put your bowl together any kind of way, food be all over the container and the quality is just poor.
  • CR
    Christina Rankin
    Feb 9, 2026
    1.0
    after I pay for my food I learn that there fountain machine is broke. Over 3 dollars for a drink and there was prior knowledge that the fountain machine was broke. No refund was issued.
  • SD
    S D
    Feb 9, 2026
    1.0
    Chipotle is back on their bs. I feel bad writing this, because the staff here are very nice people.. but it needs to be said. Two years ago, Chipotle was getting dragged through social media because their portions were famously laughable. TikTok and Insta had a movement to film your order being made and walk out of it looked like garbage. Chipotle relented and got better, but they seem to think it’s safe to go right back to how they were. Portions are back to being a joke, they’re out of main ingredients regularly, and prices are going up (if you really want to get pissed, look up the latest leaked earnings report from their CEO, where he says they’re going to keep raising prices because they can and the public will bend over and take it, it’s insane to hear) Do yourself a favor and find a local Mexican food shop or food truck to make bowls with better quality, for less money, and more value. There’s a few just up 1960.
  • CP
    Christian Pool
    Jan 24, 2026
    5.0
    Quick and everything was fresh!
  • AK
    Abdul Khan
    Dec 26, 2025
    1.0
    Probably the worst chipotle in existence.Dont bother coming past five because chances are they are out of everything with no intention of making more or compensating for the trouble.the quality is consistently trash and I’ve found a literal rock from the molcajete Do better or just close the entire location because at this point it’s just taking up space.

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Certified February 22, 2026Yext Knowledge Graph
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