Chipotle Mexican Grill

2.4
148 reviews

About

Fast Food RestaurantMexican Restaurant
Chipotle Gulfgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
710 Gulfgate Center Mall, Houston, TX
77087, United States

Hours

Reviews

2.4
148 reviews
5 stars
39
4 stars
9
3 stars
6
2 stars
15
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Some staff members provided excellent service, while others were reported as rude and unprofessional.

Food Quality

Customers frequently complained about food being undercooked, poorly prepared, or lacking in flavor.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food preparation areas.

Staffing Issues

Many reviews noted that the location was frequently short-staffed, leading to long wait times and poor service.

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, particularly with online orders.
  • IP
    Idalia Pineda
    Nov 17, 2025
    1.0
    Ordered a plate of quesadillas and it came with burned pieces of the grill. This is unacceptable.
  • BS
    B s
    Nov 17, 2025
    1.0
    0/10 was given an orange w black mold it was late at night when I was eating driving in my car till I tasted something funny Service always 2.5/10
  • EB
    Esteban Betancourt
    Nov 13, 2025
    5.0
    The food was good, you can’t go wrong with chipotle but if you have some little guy serving you food with red hair I would run away. Took him 30 minutes to serve be a bowl because he wanted to flirt with his co worker. If you see anyone that looks like these characters I’d suggest you go to another chipotle 😭😂
  • AA
    Alicia Adams
    Nov 8, 2025
    2.0
    STOP marking my food as "ready for pickup at the counter" if it isn't ready for pickup at the counter! This has happened TWICE. I ordered my food on the app, I got the notification that it was ready, but when I entered the store, I was told that it was still being bagged. If it is still being bagged, IT'S NOT READY FOR PICKUP! I got the notification that my order was ready at 12:10 PM and didn't actually receive my order until 12:19 PM. This is NOT okay when people have to get back to work at a certain time. If the order isn't ready, don't mark it as ready. It's as simple as that.
  • MM
    Melzz
    Nov 7, 2025
    5.0
    This chipotle isn’t bad as people make it seem! I think everyone just needs patience, this isn’t like McDonald’s where your food comes out in 3 minutes. The food is being grilled. And I noticed it’s mostly one person on grill. Common sense respect the people who are making your food, overall the crew members are friendly and show that they’re trying their best to serve everyone’s meal just the way they like it. ☺️

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill at Gulfgate?

Chipotle Mexican Grill is located at 710 Gulfgate Center Mall, Houston, TX 77087.

What are the opening hours for Chipotle Mexican Grill at Gulfgate?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.