Chipotle Mexican Grill

3.2
398 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle Copperfield Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12210 FM 1960 Rd W, Houston, TX
77065, United States

Hours

Reviews

3.2
398 reviews
5 stars
162
4 stars
57
3 stars
23
2 stars
23
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and lack of acknowledgment.

Food Quality

Several reviews mentioned issues with food quality, including small portion sizes, cold food, and missing ingredients.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Management Issues

There were complaints about management's lack of responsiveness to customer concerns and poor handling of staff behavior.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the overall taste of the food.
  • SF
    Sean Ferguson
    Nov 15, 2025
    5.0
    We had the best experience at the chipotle! My kids, wife and I were super hungry and we needed somewhere to eat that would be relatively clean. The staff was extremely friendly and helpful and generous and I would 100% recommend this location. My wife joked, 'today, chipotle earned their first Michelin star'. It tastes really great and the kids loved it. Recommended!!
  • AH
    Aaron Heftie
    Nov 3, 2025
    5.0
    I had never been. My daughter made me go. She got a steak burrito with white cheese and other stuff. I had to try it. I think I ate half. It really was great.
  • MC
    M Cava
    Oct 31, 2025
    1.0
    ZERO STARS FOR THIS LOCATION, specifically for the so called manager named "Fabio" who didn't have a name tag and called himself manager when I asked for one. We are long time chipotle rewards customers and participate in events that get text to me like this $6 burrito night for Halloween. Well Fabio thinks he's the world's biggest costume judge because my Son and I came in there at 9:20 pm and we no longer had costumes on. He said it was store policy that he couldn't honor the discount due is not having costumes. What?!? So what if we were dressed like a Mom and Son but not something obvious with lots of colors or wild style? It was just judgemental ignorant and rude and he took it personal like as if I'm stealing $6 out of his own pocket or something. Chipotle is a multi million dollar restaurant chain, they could give a flip about strict policies being enforced over something that should be fun and enjoyable for their rewards members. They will still be millionaires and pay their employees bare minimum while giving discounts galore to keep customers coming back. Get over yourself Fabio dude. Other chipotle locations have never made us feel like that. In fact one day I went in there on Jersey day unknowing there was a discount and the cashier took it upon herself to inform me that she would give me the discount anyway, even when I didnt ask for one. See....the managers or staff there do whatever they want, so Fabio must be some rookie that actually thinks he's too important to make a customer happy over $6 instead of saying no problem here's the discount have a great night.
  • KR
    Kaylah Redic
    Oct 21, 2025
    1.0
    There’s two girls that work the evening shift that have very funky attitudes. I went a while back and the line was almost to the door. I guess they made themselves a bowl right before the rush and were complaining about not being able to eat. I brushed it off and went about my day, however, I went again tonight and it was the same two girls making rude comments and being really nasty and rude towards customers. Management should definitely have a talk with them about being respectful.
  • MM
    Maurice Melton
    Oct 12, 2025
    1.0
    Granted I came in 15mins before closed, but it's Chipotle you just scoop rice in a bowl... Either way I walk in, the lady behind the counter yells asking if I have a mobile order, I reply no, she then yells to me they're not accepting walk in orders because she "don't have enough food" (as she's cleaning behind the counter).. I look down at the food on the counter... literally it's ALL FULL 😂 ... Honestly I was going to be petty and just order from the app since they're still open and it'll let me.. but it's all good I'll make it an opportunity to leave my first google review in the parking lot. I've worked in a restaurant before so I completely understand but come on it would've took 58 secs

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill at Copperfield Relo?

Chipotle Mexican Grill is located at 12210 FM 1960 Rd W, Houston, TX 77065.

What are the operating hours for Chipotle Mexican Grill at this location?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.