Chipotle Mexican Grill

3.9
374 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Houston Galleria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5015 Westheimer Rd, Houston, TX
77056, United States

Hours

Reviews

3.9
374 reviews
5 stars
187
4 stars
83
3 stars
32
2 stars
20
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor attitudes and lack of assistance.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes, leading to dissatisfaction among customers.

Food Quality

Several customers experienced issues with food quality, including undercooked meat, bland flavors, and even reports of food poisoning.

Cleanliness

The location received complaints about cleanliness, with dirty tables and unsanitary conditions reported by multiple customers.

Quick Service

Some customers appreciated the quick service, noting that their orders were prepared promptly despite the busy environment.
  • HK
    hala kayyali
    Nov 4, 2025
    2.0
    What happened to this Chipotle?? The portions are tiny now. I paid full price and got like three bites of chicken and barely any rice. It’s honestly ridiculous — feels like they’re trying to save money by shorting customers. I’m not paying $12 for a half-empty bowl again.
  • N2
    Nexent 2019
    Oct 15, 2025
    1.0
    Bad customer service rude she threw the plate in my face
  • ZZ
    Zhao Zhang
    Oct 1, 2025
    1.0
    Picked up my order and walked back to my office and boom no corn. This is the second time I request corn in my burrito bowl order and it was left off again. Once is fine but twice. The corn is the one add on I need in my bowl. Dissappointing.
  • JH
    Jesus Hernandez
    Aug 13, 2025
    2.0
    Service was quick but the chicken and steak were very undercooked and tasted raw. Portion sizes were also small compared to other chipotle locations.
  • DD
    Debbie Delgado
    Jul 29, 2025
    2.0
    I went for a child's meal for my grandaughter who was skating. The lady told me to wait since they had a power outage with an attitude. Ok I just got here didn't know that. But why the attitude. The food was warm. Paid and left. There's many other restuarants here and I made a bad choice. Went for food different place for the rest of the girls.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at Houston Galleria?

Chipotle Houston Galleria is open from 10:45 AM to 8:00 PM Monday through Saturday, and from 10:45 AM to 6:00 PM on Sunday.

What types of food does Chipotle Houston Galleria offer?

They serve customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients, adhering to their 'Food with Integrity' principles.