Chipotle Mexican Grill

3.9
378 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Houston Galleria is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5015 Westheimer Rd, Houston, TX
77056, United States

Hours

Reviews

3.9
378 reviews
5 stars
188
4 stars
84
3 stars
32
2 stars
20
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and attitude.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked meat, small portion sizes, and even reports of food poisoning.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and reports of bugs in food.

Consistency

Customers expressed frustration over inconsistent portion sizes and food preparation, with some receiving significantly less than expected.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service, indicating that there are still positive experiences at this location.
  • CM
    Catherine Flores Montiel
    Jan 5, 2026
    1.0
    Chipotle has been going downhill lately. The protein was loaded with way too much pepper and the portion was very small. I didn’t like the food, and the quality just isn’t what it used to be.
  • EL
    Erik Leclerc
    Jan 4, 2026
    4.0
    Déjeuner rapide et économique dans le centre commercial Attention, la proximité de la patinoire donne une impression de fraîcheur quand on mange Plats goûtus et bon rapport qualité prix
  • LM
    Louisha Willind McNulty
    Dec 14, 2025
    1.0
    I would like to raise a concern about my recent experience. When I mentioned that the food quality was not good, the staff responded in a rude tone, saying, “What do you want?” No apologies or alternatives were offered. I was given plain white rice and then told to leave. I believe this situation could have been handled more professionally!!
  • AA
    Andy Acevedo
    Nov 24, 2025
    5.0
    The food is extremely good and the workers are soo nice
  • HK
    hala kayyali
    Nov 4, 2025
    2.0
    What happened to this Chipotle?? The portions are tiny now. I paid full price and got like three bites of chicken and barely any rice. It’s honestly ridiculous — feels like they’re trying to save money by shorting customers. I’m not paying $12 for a half-empty bowl again.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at Houston Galleria?

Chipotle Houston Galleria is open from 10:45 AM to 8:00 PM Monday through Saturday, and from 10:45 AM to 6:00 PM on Sunday.

What types of food does Chipotle Houston Galleria offer?

They serve customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients, adhering to their 'Food with Integrity' principles.