Chipotle Mexican Grill

3.5
309 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Memorial City Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
303 Memorial City, Houston, TX
77024, United States

Hours

Reviews

3.5
309 reviews
5 stars
133
4 stars
57
3 stars
36
2 stars
10
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with complaints about poor customer service and management.

Food Quality

Many reviews highlighted inconsistent food quality, including cold, undercooked, or poorly prepared items.

Portion Sizes

Customers frequently mentioned small portion sizes relative to price, leading to dissatisfaction with value for money.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, affecting the overall dining experience.

Management Problems

There were multiple mentions of ineffective management, with staff reportedly lacking guidance and support during busy times.
  • MM
    Manar Moussa
    1 day ago
    1.0
    My experience at this Chipotle was unbelievably awful. The worker with the pink bob was hands-down one of the rudest, most disrespectful employees I’ve ever dealt with. Her attitude was aggressive from the start — rolling her eyes, talking back, acting irritated over the simplest requests, and making it obvious she didn’t care about her job or the customers in front of her. What made it worse was that the manager stood there and let it happen. A manager who allows that kind of behavior is just as unprofessional. There was zero leadership, zero customer service, and zero accountability. The whole situation was a mess — the worker’s attitude was out of control, and the manager had no control at all. It created an environment that felt hostile and uncomfortable, and no customer should have to deal with that. Chipotle needs to seriously reevaluate their staff because this location is becoming a joke. I won’t be returning at all.
  • KV
    Kimberly Vuong
    Nov 16, 2025
    2.0
    Yall portion is too huge for my tiny stomach
  • PP
    Phillip
    Nov 12, 2025
    4.0
    Pretty much every Chipotle is good. This isn't the best one, but it'll do. My real question is.....why is this in COMPLETELY the wrong location on Google Maps????? It shows it on the corner of Gessner and Barryknoll, for some reason, in a building that doesn't even exist. That confused the hell out of me.
  • LA
    Luis Alavarado
    Oct 16, 2025
    1.0
    Hoy tuve una mala experiencia con una empleada de dicho restaurante por no Hablar inglés a la perfección me Trató como Ella quiso pedí que me Atendiera otra persona que si Hablaba español pero ella se metió también y su atención muy mala no debería de Estar allí si no tiene pasciencia yo llego a comer allí seguido porque la Comida es muy buena Y sana pero personas así Mejor no llego prefiero ir al Lado que también es buena comida y sana
  • ZT
    zo tafolla
    Aug 7, 2025
    1.0
    I went to this chipotle and I stood in line for 15 with out it moving. The employees other than the cashier were playing around and laughing. When they started to give food the portions were incredibly small so I left cause it wasn’t worth it anymore. The employees for the most part seemed to give up. But the one thing I noticed is there were 3 managers in the back just smiling talking not helping what so ever. They literally had a girl using sign language being the cashier and she was the only one actually working and not playing around. It’s pathetic the managers at this establishment don’t help they just stand their talk with each other with no guidance for their employees. Useless management might as well not even be there at this point.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at Memorial City Mall?

Chipotle Mexican Grill at Memorial City Mall is open Monday to Friday from 10:30 AM to 8:00 PM, Saturdays from 10:30 AM to 9:00 PM, and Sundays from 10:30 AM to 7:00 PM.

Does Chipotle at Memorial City Mall offer pickup and delivery services?

Yes, Chipotle at Memorial City Mall offers both in-store pickup and delivery services for customer convenience.