Chipotle Mexican Grill

4.0
912 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Haden & I-10 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13630 East Fwy, Houston, TX
77015, United States

Hours

Reviews

4.0
912 reviews
5 stars
495
4 stars
200
3 stars
72
2 stars
31
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude behavior and poor service.

Food Quality

Many customers expressed dissatisfaction with food quality, citing stale ingredients, incorrect orders, and poor portion sizes.

Cleanliness

Numerous reviews highlighted cleanliness issues, including dirty dining areas and unsanitary food preparation conditions.

Order Accuracy

A significant number of customers reported issues with order accuracy, frequently receiving incorrect items or missing components.

Speed of Service

Customers noted slow service, particularly with mobile orders, leading to frustration and longer wait times.
  • BP
    Bhavin Patel
    3 days ago
    3.0
    The food was very nice But the tables and surrounding dirty Service team we're not at all friendly.
  • MS
    MS SEXY
    Nov 14, 2025
    5.0
    I came in spoke to Samantha. She explained everything to me, very friendly. Great customer service need more like her 💯. Also, Brittany was very friendly as well .
  • TH
    Thomas H
    Nov 8, 2025
    1.0
    Need to update your hours. We showed up at 10:45. 5-6 workers were inside and watched us stand outside even though you were supposed to be open, doors were locked. We waited 10 minutes and no one came to unlock the door. So we left and went to Jersey Mikes down the street. Fast service and we were in and out in only a few minutes. If you won’t open until 11 then update your hours!
  • RV
    Robert V
    Nov 3, 2025
    5.0
    Food is always ready on time, when ordered online, and hot.
  • OO
    Oscar
    Oct 23, 2025
    2.0
    How is the line to order moving twice as fast as a mobile order one? Why is there a wait for mobile order in the first place? 🫩

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Haden & I-10 serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors or preservatives.

What are the operating hours of Chipotle Mexican Grill at 13630 East Fwy, Houston?

Chipotle is open every day from 10:45 AM to 11:00 PM.