Brand Certified
Chipotle Mexican Grill
3.9(1012 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
13768 Northwest Fwy, Houston, TX
77040, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(713) 996-9047
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/tx/houston/13768-northwest-fwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=170
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Northwest Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.9
1,012 reviews
5 stars
509
4 stars
217
3 stars
98
2 stars
38
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and dismissive staff, with many experiences highlighting poor customer service and lack of attention.
Portion Sizes
Many reviews mentioned stingy portion sizes, particularly with protein, leading to dissatisfaction with value for money.
Food Quality
Feedback indicated inconsistent food quality, with reports of uncooked rice, stale ingredients, and overall dissatisfaction with the freshness of the food.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and trash bins, contributing to a negative dining experience.
Positive Staff
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that service can vary significantly.
- DDdeladeezyyhomieJan 27, 20261.0If I could give 0 stars I would. Got here on 1/27/2026 at 10pm. Waited 10 minutes from somebody from the back to finish laughing from their conversation to come out at take our order. They just would come out and peek, so they knew we were there. There was still an hour before they closed, and they let us know that there were out of half their proteins and half rice.
- GVgaurav vedJan 23, 20265.0Shannon is awesome! Total life saver!
- DBDouglas BowieJan 15, 20261.0I do fundraising for a nonprofit and the manager locked the door that was closer to where I was told to set up so I could not get all to customers. Very rude and unprofessional to say the least.
- YBYhoncer BenitezJan 6, 20261.0Muy mala la atención de la señora y la porciones muy pequeñas
- SWShameka WashingtonJan 5, 20262.0They don't put enough protein to start with and Mexican food generally comes with guacamole and sour cream but not here... how does an $11-$12 boritto turn into spending $23 once everything you actually want is added..
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Northwest Marketplace?
Chipotle Mexican Grill at Northwest Marketplace is open Monday through Saturday from 10:45 AM to 11:00 PM, and on Sundays from 10:45 AM to 9:00 PM.
Does Chipotle Northwest Marketplace offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Houston?
It is located at 13768 Northwest Freeway, in the Northwest Marketplace Shopping Center, Harris, Houston, TX 77040.
Can I order Chipotle Mexican Grill's food online?
Yes, you can order online through their official ordering site: https://order.chipotle.com/.
What kind of food does Chipotle Mexican Grill serve at this location?
They serve fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Northwest Marketplace accept credit cards and offer catering?
Yes, this location provides catering services and accepts credit cards for payment.
What nearby places can I visit around Chipotle Mexican Grill for additional shopping and services?
Nearby you can find Mattress Firm for furniture needs, EyeMasters and Visionworks for eyewear and optician services, as well as Northwest Marketplace Shopping Center which houses various shops and services.
Are there nearby food options close to Chipotle if I'm interested in trying other cuisines?
Yes, nearby options include Sunrise Coffee Company for coffee and café offerings, Panera Bread for bakery and sandwiches, Marble Slab Creamery for ice cream and desserts, Elin Asian Bistro & Ramen for Asian cuisine, and Kublai Khan Mongolian Stir Fry.
Is there a place nearby to get beauty and grooming services after visiting Chipotle?
Yes, nearby establishments include Sally Beauty for cosmetics and beauty supplies, Nails Club for nail and waxing services, Sport Clips Haircuts for haircuts, and PetSmart Grooming for pet grooming services.
How can I connect with Chipotle Northwest Marketplace on social media or their website?
You can visit their official website at https://www.chipotle.com, follow them on Instagram @chipotle, Twitter @ChipotleTweets, LinkedIn at https://www.linkedin.com/company/chipotle-mexican-grill/, Facebook at https://www.facebook.com/chipotle/, and Pinterest at https://www.pinterest.com/chipotlemg/.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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- Hours of operation
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