Business Details
About
Mexican Restaurant
Chipotle Northwest Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,007 reviews
5 stars
506
4 stars
216
3 stars
98
2 stars
38
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Portion Sizes
Many customers complained about small portion sizes, particularly for meat, leading to dissatisfaction with value for money.
Food Quality
Feedback indicated inconsistent food quality, with reports of uncooked rice, burnt meat, and stale ingredients.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and improper food handling practices.
Staff Attitude
Customers noted a lack of friendliness and professionalism among staff, contributing to a negative dining experience.
- YBYhoncer Benitez6 days ago1.0Muy mala la atención de la señora y la porciones muy pequeñas
- SWShameka WashingtonJan 5, 20262.0They don't put enough protein to start with and Mexican food generally comes with guacamole and sour cream but not here... how does an $11-$12 boritto turn into spending $23 once everything you actually want is added..
- YDYezzika DeLunaDec 30, 20251.0My boyfriend was just there about 10 minutes ago, he got terrible attitude from a woman working there and he arrived to give me my food and it was burnt. DO NOT RECOMMEND.
- IGInga - The Yoga GoddessDec 4, 20251.0Every single time I come to this location and the older lady helps me. It's a problem. Every single time There are certain things on this menu that they normally do not charge extra for and all of a sudden. She decided today she was gonna charge me extra for cheese. Not giving the right amount of chicken like I'm looking at 2 bowls. And you're giving way less chicken to one bowl than the other, which if I'm dropping the money, I clearly want the full service. The full serving. Unfortunately, this is the closest location to my house. But this is the worst location in Houston bc of this lady.
- CJCaylan JohnsonDec 2, 20253.0Online ordering can be a hit or miss. Sometimes requests are ignored or items are missing. Foods great when they get it right. And their new red chimichurri is very good.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Northwest Marketplace?
Chipotle Mexican Grill at Northwest Marketplace is open Monday through Saturday from 10:45 AM to 11:00 PM, and on Sundays from 10:45 AM to 9:00 PM.
Does Chipotle Northwest Marketplace offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Houston?
It is located at 13768 Northwest Freeway, in the Northwest Marketplace Shopping Center, Harris, Houston, TX 77040.
Can I order Chipotle Mexican Grill's food online?
Yes, you can order online through their official ordering site: https://order.chipotle.com/.
What kind of food does Chipotle Mexican Grill serve at this location?
They serve fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Northwest Marketplace accept credit cards and offer catering?
Yes, this location provides catering services and accepts credit cards for payment.
What nearby places can I visit around Chipotle Mexican Grill for additional shopping and services?
Nearby you can find Mattress Firm for furniture needs, EyeMasters and Visionworks for eyewear and optician services, as well as Northwest Marketplace Shopping Center which houses various shops and services.
Are there nearby food options close to Chipotle if I'm interested in trying other cuisines?
Yes, nearby options include Sunrise Coffee Company for coffee and café offerings, Panera Bread for bakery and sandwiches, Marble Slab Creamery for ice cream and desserts, Elin Asian Bistro & Ramen for Asian cuisine, and Kublai Khan Mongolian Stir Fry.
Is there a place nearby to get beauty and grooming services after visiting Chipotle?
Yes, nearby establishments include Sally Beauty for cosmetics and beauty supplies, Nails Club for nail and waxing services, Sport Clips Haircuts for haircuts, and PetSmart Grooming for pet grooming services.
How can I connect with Chipotle Northwest Marketplace on social media or their website?
You can visit their official website at https://www.chipotle.com, follow them on Instagram @chipotle, Twitter @ChipotleTweets, LinkedIn at https://www.linkedin.com/company/chipotle-mexican-grill/, Facebook at https://www.facebook.com/chipotle/, and Pinterest at https://www.pinterest.com/chipotlemg/.