Business Details
About
Mexican Restaurant
Chipotle Northwest Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
990 reviews
5 stars
500
4 stars
214
3 stars
96
2 stars
37
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and dismissive staff, with many experiences highlighting poor customer service and lack of basic hospitality.
Portion Sizes
Numerous reviews indicated that portion sizes have decreased significantly, with many customers feeling shortchanged on meat and other ingredients.
Food Quality
Feedback on food quality was mixed, with some customers praising fresh ingredients while others reported stale items and poorly prepared food.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and trash bins, contributing to an overall negative dining experience.
Management Issues
Customers expressed concerns about management and staff training, citing disorganization and lack of leadership as contributing factors to their poor experiences.
- DSDavid L ShawNov 12, 20255.0Always pleasant atmosphere and customer service
- AAAndres Trigo (Htown A3Go)Nov 12, 20254.0Not crazy for their food when I can get more for less $ other places.
- LLLinda LedesmaNov 4, 20251.0I don’t like leaving bad reviews, but I was really disappointed with both the service and the food. The lady who served me was quite rude, and when I asked about adding a little more meat, she could have simply said there would be an extra charge — I would have gladly paid it. Instead, the tacos came with barely a spoonful of meat, which honestly felt like a slap in the face. Overall, it was not a good experience.
- YDYazmin DeleonNov 1, 20251.0This has been the worse experience we have with chipotle To start off SANDRA (manager of some sort) chargers me 12 dollars for 3 small quesadillas (single cheeses small quesadillas )mind you she charge me for 3 kids plates when I asked why was I being charged for 3 plates she said because that’s what I got I asked for a manger (Julio) showed up and was able to refund the money for the extra charger when he was doing it SANDRA kept going back and forth with him. Regarding the over charge because according to her chipotle doesn’t allow that After everything was done my husband realized we didn’t get any sour cream in our bowl so he got up and asked for some and guess what ! SANDRA ALSO WANTED TO CHARGE HIM FOR THAT !!! If you can just AVOID this location she will mess up your appetite!
- EPEvelyn PlataOct 25, 20251.0Worst Chipotle I’ve ever been to. Staff is rude and dismissive. Ordered a burrito and they ripped the tortilla in half while prepping. Requested a new one and they showed annoyance as if we were at fault. Gave us a hard time throughout even while paying just for speaking up about what we were being served. Even when opened carefully more than half of the burrito went to waste. Waste of money and time.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Northwest Marketplace?
Chipotle Mexican Grill at Northwest Marketplace is open Monday through Saturday from 10:45 AM to 11:00 PM, and on Sundays from 10:45 AM to 9:00 PM.
Does Chipotle Northwest Marketplace offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Where is Chipotle Mexican Grill located in Houston?
It is located at 13768 Northwest Freeway, in the Northwest Marketplace Shopping Center, Harris, Houston, TX 77040.
Can I order Chipotle Mexican Grill's food online?
Yes, you can order online through their official ordering site: https://order.chipotle.com/.
What kind of food does Chipotle Mexican Grill serve at this location?
They serve fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Northwest Marketplace accept credit cards and offer catering?
Yes, this location provides catering services and accepts credit cards for payment.
What nearby places can I visit around Chipotle Mexican Grill for additional shopping and services?
Nearby you can find Mattress Firm for furniture needs, EyeMasters and Visionworks for eyewear and optician services, as well as Northwest Marketplace Shopping Center which houses various shops and services.
Are there nearby food options close to Chipotle if I'm interested in trying other cuisines?
Yes, nearby options include Sunrise Coffee Company for coffee and café offerings, Panera Bread for bakery and sandwiches, Marble Slab Creamery for ice cream and desserts, Elin Asian Bistro & Ramen for Asian cuisine, and Kublai Khan Mongolian Stir Fry.
Is there a place nearby to get beauty and grooming services after visiting Chipotle?
Yes, nearby establishments include Sally Beauty for cosmetics and beauty supplies, Nails Club for nail and waxing services, Sport Clips Haircuts for haircuts, and PetSmart Grooming for pet grooming services.
How can I connect with Chipotle Northwest Marketplace on social media or their website?
You can visit their official website at https://www.chipotle.com, follow them on Instagram @chipotle, Twitter @ChipotleTweets, LinkedIn at https://www.linkedin.com/company/chipotle-mexican-grill/, Facebook at https://www.facebook.com/chipotle/, and Pinterest at https://www.pinterest.com/chipotlemg/.