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Brand Certified

Chipotle Mexican Grill

3.9
(1012 reviews)

About

Mexican Restaurant
Chipotle Northwest Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13768 Northwest Fwy, Houston, TX
77040, United States

Hours

Reviews

3.9
1,012 reviews
5 stars
509
4 stars
217
3 stars
98
2 stars
38
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and dismissive staff, with many experiences highlighting poor customer service and lack of attention.

Portion Sizes

Many reviews mentioned stingy portion sizes, particularly with protein, leading to dissatisfaction with value for money.

Food Quality

Feedback indicated inconsistent food quality, with reports of uncooked rice, stale ingredients, and overall dissatisfaction with the freshness of the food.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and trash bins, contributing to a negative dining experience.

Positive Staff

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that service can vary significantly.
  • DD
    deladeezyyhomie
    Jan 27, 2026
    1.0
    If I could give 0 stars I would. Got here on 1/27/2026 at 10pm. Waited 10 minutes from somebody from the back to finish laughing from their conversation to come out at take our order. They just would come out and peek, so they knew we were there. There was still an hour before they closed, and they let us know that there were out of half their proteins and half rice.
  • GV
    gaurav ved
    Jan 23, 2026
    5.0
    Shannon is awesome! Total life saver!
  • DB
    Douglas Bowie
    Jan 15, 2026
    1.0
    I do fundraising for a nonprofit and the manager locked the door that was closer to where I was told to set up so I could not get all to customers. Very rude and unprofessional to say the least.
  • YB
    Yhoncer Benitez
    Jan 6, 2026
    1.0
    Muy mala la atención de la señora y la porciones muy pequeñas
  • SW
    Shameka Washington
    Jan 5, 2026
    2.0
    They don't put enough protein to start with and Mexican food generally comes with guacamole and sour cream but not here... how does an $11-$12 boritto turn into spending $23 once everything you actually want is added..

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Northwest Marketplace?

Chipotle Mexican Grill at Northwest Marketplace is open Monday through Saturday from 10:45 AM to 11:00 PM, and on Sundays from 10:45 AM to 9:00 PM.

Does Chipotle Northwest Marketplace offer delivery and pickup services?

Yes, they offer both in-store pickup and delivery services for your convenience.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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