Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Richmond & Sage is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,231 reviews
5 stars
607
4 stars
290
3 stars
113
2 stars
58
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific mentions of poor attitudes and lack of care for customer orders.
Food Quality
Customers reported inconsistent food quality, with complaints about stale ingredients, undercooked rice, and food safety concerns.
Portion Sizes
Many customers expressed dissatisfaction with the reduced portion sizes, feeling that they were not receiving value for their money.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.
Management Issues
Frequent mentions of poor management practices, including inadequate staffing and failure to address customer complaints.
- PSPrecious SandersDec 31, 20251.0I will never come back to this location! The service was horrible and the employees had bad attitudes l. I placed an online order for a coworker and myself and went to pick it up where I was given the wrong order with only one meal inside the bag instead of the 2 that I ordered, I had to drive back up there and go over my lunch time to get the correct order where I had to wait another 20 mins and the manager acted as if he did not care!! I placed the order online due to my short lunch period in the first place
- AAAldo AguilarDec 29, 20255.0Close to work and friendly people.
- ACAdriana ContrerasDec 27, 20251.0The customer service from the staff was very rude, especially Alcira's. I don't know why, but if you ask for a little more of any of the ingredients, they're stingy with you. And on top of everything, she throws the products at me instead of handing them to me.
- RFRai FarrisDec 24, 20252.0This food made me absolutely sick. It's not somewhere I would recommend
- SHStephanie HuertaDec 4, 20251.0There steak tasted so awful these weird taste like if it was expired an then the one serving had a bad attitude hopefully I don’t get sick cause I always eat chipotle it’s my favorite an the meat has never tasted with a weird taste hopefully it wasn’t expired they need to check there meats it’s for the safety of the customers
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Houston?
Chipotle Mexican Grill is located at 5176 Richmond Ave, Houston, TX 77056, in front of TJ Maxx.
What are the operating hours of Chipotle Mexican Grill at Richmond & Sage?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer delivery and pickup services?
Yes, this Chipotle offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Richmond & Sage?
You can order online via Chipotle’s website or app through the provided order link: https://order.chipotle.com/
What type of food does Chipotle Mexican Grill serve at this location?
Chipotle serves fast-casual Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How can I contact Chipotle Mexican Grill Richmond & Sage?
You can call them at +1 832-675-0086 or email tx.0249.richmond@chipotle.com for inquiries.
Is Chipotle Mexican Grill Richmond & Sage accessible by nearby public transit or landmarks?
Chipotle is conveniently located in front of TJ Maxx, making it easy to find near this popular retail store.
What nearby dining options are available around Chipotle Mexican Grill Richmond & Sage?
Nearby dining options include HoneyBaked Ham for breakfast and brunch, Noodles and Company for noodles, MOD Pizza, Dimassi's Mediterranean Buffet, and Subway for sandwiches.
Are there any shopping centers or entertainment venues near Chipotle Mexican Grill?
Yes, The Galliera is a nearby shopping center and pub close to Chipotle Mexican Grill Richmond & Sage.
Where can I find essential services near Chipotle Mexican Grill Richmond & Sage?
Nearby essential services include CVS Pharmacy for drugs and retail, UPS Access Point location for shipping, and People’s Trust Federal Credit Union for banking.