Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Richmond & Sage is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,220 reviews
5 stars
600
4 stars
290
3 stars
113
2 stars
57
1 star
160
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about small portion sizes, feeling that they received less food than expected.
Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking in professionalism.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food particles in the dining area.
Food Quality
While some customers enjoyed the food, there were complaints about food being served at the wrong temperature and issues with freshness.
Management Issues
Frequent mentions of poor management practices, including staff attitudes and lack of proper food preparation, contributed to negative experiences.
- LLLucasNov 14, 20251.014 bucks for a burrito with no drink that I ate in 10 bites.
- RTROC TaiwanNov 12, 20255.0I live 0.2 miles from a Chipotle, 1 minute drive. But my wife always insists on driving 20-25 minutes to this Chipotle that is on Sage and Richmond. I must say not all Chipotle’s are the same. This one is definitely our favorite. Build it the same way, but this one always tastes better.
- DHDannin HarrisNov 8, 20255.0Food cooked fresh, restaurant was clean, and great customer service. Bryan was great!
- MDMarsh DNov 7, 20252.0I used to love Chipotle for its fair portions and fresh ingredients, but lately, it feels like I’m paying more for less. The portion sizes have noticeably shrunk — the scoops of rice, beans, and protein are so small that my burrito bowl is barely half full. I’ve even had times where the worker hesitated before adding more, as if they were rationing ingredients like gold. What makes it worse is that prices keep going up while the food quantity goes down. A “double chicken” option now just looks like what a regular portion used to be a few years ago. When you’re spending around $12–$15 for a bowl and still feel hungry afterward, it’s frustrating. The inconsistency is also an issue — one location will give you a normal meal, while another seems to have adopted “micro-scoops” as the new standard. It’s hit or miss depending on who’s behind the counter. I still appreciate the flavor and the idea of fast-casual Mexican food made fresh, but the value just isn’t there anymore. If Chipotle wants to keep loyal customers, they need to bring back the hearty portions that made them popular in the first place.
- WWWill WardellOct 25, 20251.0Last time I ordered six tacos and received two. Had to argue with someone to receive the refund in full. This time my delivery order was cancelled altogether after waiting an hour with no explanation. Can't contact the store directly because the phone number just leads to a call center. Tried using their "chatbot" and it just decided to close the conversation so it won't allow you to reply. Chipotle has become a bloated nightmare of a company who has zero concern for their customers.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Houston?
Chipotle Mexican Grill is located at 5176 Richmond Ave, Houston, TX 77056, in front of TJ Maxx.
What are the operating hours of Chipotle Mexican Grill at Richmond & Sage?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer delivery and pickup services?
Yes, this Chipotle offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Richmond & Sage?
You can order online via Chipotle’s website or app through the provided order link: https://order.chipotle.com/
What type of food does Chipotle Mexican Grill serve at this location?
Chipotle serves fast-casual Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
How can I contact Chipotle Mexican Grill Richmond & Sage?
You can call them at +1 832-675-0086 or email tx.0249.richmond@chipotle.com for inquiries.
Is Chipotle Mexican Grill Richmond & Sage accessible by nearby public transit or landmarks?
Chipotle is conveniently located in front of TJ Maxx, making it easy to find near this popular retail store.
What nearby dining options are available around Chipotle Mexican Grill Richmond & Sage?
Nearby dining options include HoneyBaked Ham for breakfast and brunch, Noodles and Company for noodles, MOD Pizza, Dimassi's Mediterranean Buffet, and Subway for sandwiches.
Are there any shopping centers or entertainment venues near Chipotle Mexican Grill?
Yes, The Galliera is a nearby shopping center and pub close to Chipotle Mexican Grill Richmond & Sage.
Where can I find essential services near Chipotle Mexican Grill Richmond & Sage?
Nearby essential services include CVS Pharmacy for drugs and retail, UPS Access Point location for shipping, and People’s Trust Federal Credit Union for banking.