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Brand Certified

Chipotle Mexican Grill

3.9
(1244 reviews)

Business Details

5176 Richmond Ave, Houston, TX
77056, United States
(832) 675-0086

About

Fast Food RestaurantMexican Restaurant
Chipotle Richmond & Sage is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5176 Richmond Ave, Houston, TX
77056, United States

Hours

Reviews

3.9
1,244 reviews
5 stars
615
4 stars
292
3 stars
113
2 stars
60
1 star
164

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about attitudes and service quality.

Food Quality

There were numerous complaints about food quality, including issues with portion sizes, overcooked or poorly prepared items, and unsanitary conditions.

Cleanliness

Several reviews highlighted dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.

Inconsistency

Customers noted significant inconsistencies in food preparation and service, with some visits resulting in satisfactory experiences while others were disappointing.
  • NA
    Nicole Wood Arbuckle
    Feb 11, 2026
    4.0
    Really cute guy behind the counter!
  • DH
    Dannin Harris
    Feb 9, 2026
    5.0
    There is another location near me, but I always come to this location. Food is always fresh, restaurant is always clean, staff is always great. Brian is always phenomenal, great customer service
  • CL
    Chen-Yi Lin
    Feb 5, 2026
    2.0
    An employee doesn't know how to make what the customer asked for, which is to put the burrito wrap into the bowl, but do know murmuring in front of the customer in his/her own foreign language.
  • JJ
    Jaina Johnson
    Feb 4, 2026
    2.0
    This location is so subpar. They have nothing but young kids working there with terrible attitudes. They are always out of something and are so stingy with the portions, not including the proteins.
  • MB
    Matthew Bitz
    Jan 30, 2026
    5.0
    Ever since I moved across Houston and this became my 'usual' Chipotle, I have yet to receive subpar service from this location! The staff are all very friendly and efficient, and they take the time to make sure the lobby is clean and the customers are satisfied. As long as I'm still in Houston, I'll continue to frequent this location!

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Houston?

Chipotle Mexican Grill is located at 5176 Richmond Ave, Houston, TX 77056, in front of TJ Maxx.

What are the operating hours of Chipotle Mexican Grill at Richmond & Sage?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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