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Brand Certified

Chipotle Mexican Grill

3.7
(1534 reviews)

Business Details

8505 Main St, Houston, TX
77025, United States
(713) 630-8100

About

Fast Food RestaurantMexican Restaurant
Chipotle Reliant Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8505 Main St, Houston, TX
77025, United States

Hours

Reviews

3.7
1,534 reviews
5 stars
668
4 stars
341
3 stars
165
2 stars
98
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Many customers reported issues with food quality, including stale items, incorrect orders, and concerns about cleanliness and food safety.

Staff Attitude

Several reviews mentioned a negative attitude among staff, with complaints about employees being unfriendly and unhelpful.

Inconsistent Experience

Customers noted that experiences varied significantly, with some visits resulting in good service and food, while others were disappointing.

Cleanliness Issues

Multiple reviews pointed out that the restaurant was often dirty, with unclean tables and food preparation areas.
  • BC
    Briana Coursey
    Feb 19, 2026
    5.0
    Food was great! Chicken juicy, rice cooked thoroughly just perfect!
  • AD
    Amanda Dowlin
    Feb 4, 2026
    2.0
    Not busy but no chicken. When they had some ready they put it in a 2oz cup and used that for an entire burrito. The rice was undercooked and crunchy.
  • MW
    Myah Watkins
    Feb 3, 2026
    3.0
    This used to be my go-to chipotle but then their rice started getting stale and flavorless. This girl who works there has a bad attitude. I always give people the benefit of the doubt but the two times i've come in there she's had an attitude. The first time she was like rushing me to get forks so she could finish doing whatever she was doing. The second time she rung me up and i asked can i redeem a free queso and a free bowl and she rudely said no you gotta pick one. she seems like she doesn't wanna be there.
  • DM
    Dj Mclean
    Jan 22, 2026
    1.0
    Want come here again, they dont even like working there. Foods never right and you can bet they gone have poor service every time.
  • TU
    TURNED up
    Jan 16, 2026
    1.0
    "I am writing to share my disappointment regarding my visit on Friday, January 16th, around 9:00 PM. I paid $25 for a meal that was significantly lacking in quality. Not only was my burrito short on protein, but the assembly line was depleted of nearly all key ingredients, including steak, barbacoa, onions, and peppers. The most concerning part of the visit was the lack of leadership. While one cook struggled to keep up with the demand alone, the rest of the staff engaged in arguments with customers rather than managing expectations. Many guests walked out frustrated because they weren't told items were unavailable until they reached the front of the line. The atmosphere was unprofessional, and the night shift clearly lacked the guidance needed to handle a busy period. I hope to see better management and staffing levels in the future."

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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