Brand Certified
Chipotle Mexican Grill
4.0(600 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
3819 Richmond Ave, Houston, TX
77027, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(713) 439-1188
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/tx/houston/3819-richmond-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=388
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Greenway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
4.0
600 reviews
5 stars
297
4 stars
154
3 stars
54
2 stars
22
1 star
73
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes relative to the price, often receiving less food than expected.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, dry, or old food, and some customers reported foodborne illness.
Customer Service
Several customers reported poor customer service experiences, including rude staff and mistakes with orders.
Cleanliness
Multiple reviews noted that the restaurant was often dirty, with unclean tables and food stations.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
- RSRameez S5 days ago1.0Disgusting store, go here if u want hair in your bowl. Not only did I get the wrong order but also hair in my chipotle
- PVPositive VibesFeb 15, 20265.0The best and cleanest Chipotle location I’ve found. I don’t go frequently but I’ve used their restroom when dining next door and it was super clean. From viewing the restaurant while using the restroom, that’s what prompted me to come back on another day and give them a chance. I went at 5 PM and the ingredients were still fresh and the young lady serving me was very kind and answered my questions. I think they could’ve given a little bit more protein, but other than that, the burrito was delicious and well made.
- SLStephanie LiFeb 11, 20263.0The woman with round glasses, who seems to be new, gave much smaller portions than the other staff. And give me a bad attitude when I asked more. Very disappointing.
- DDDanett DudleyJan 27, 20261.0I promise, every time I come here, no matter the time of day either afternoon or evening the food is always cold especially anytime after five. It always looks like they’re closing down. The presentation doesn’t look appealing or fresh.
- PNpam nJan 19, 20261.0😡Stingy portions for the price. For the amount we pay, the quantity is unacceptable. I ordered a bowl, and every spoonful was barely 1/4 full—and even from that, half was dropped back before reaching the bowl. The result was a half-empty bowl sold at full price. If you’re not willing to provide proper portions, why charge customers full price? Paying premium prices for visibly reduced quantities feels unfair and disappointing.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Greenway Plaza offer?
Chipotle offers Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with customizable options.
What are the operating hours for Chipotle Mexican Grill at 3819 Richmond Ave?
Chipotle is open daily from 10:45 AM to 9:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill at Greenway Plaza located?
It is located at 3819 Richmond Ave, Houston, TX 77027, next door to Which Wich and across the street from Costco.
How can I order food online from Chipotle Mexican Grill Greenway Plaza?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Does the Chipotle Greenway Plaza location have any special food sourcing or quality standards?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing responsibly raised ingredients without artificial colors, flavors, or preservatives.
Can I earn rewards or get exclusive offers when ordering from this Chipotle?
Yes, by signing up for Chipotle Rewards, customers can receive exclusive offers and earn free food.
Is Chipotle Mexican Grill at Greenway Plaza welcoming to the LGBTQ community?
Yes, this location is inclusive and welcomes LGBTQ customers.
What nearby food options are available around Chipotle Mexican Grill Greenway Plaza?
Nearby dining includes Which Wich Superior Sandwiches next door, Trendy Vegan offering Asian vegetarian dishes, BAMBU Desserts & Drinks for bubble tea, and Mama's Kitchen serving Chinese cuisine.
What nearby amenities can customers find near Chipotle Mexican Grill on Richmond Ave?
Customers can visit nearby places such as 7 Leaves Cafe for coffee and bubble tea, M Salon and Gratitude designs salon for hair care, and OnPoint Urgent Care for medical services.
Brand Certified Facts from Chipotle Mexican Grill
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