Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Greenway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
583 reviews
5 stars
289
4 stars
153
3 stars
52
2 stars
22
1 star
67
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising freshness while others reported old or poorly prepared items.
Portion Sizes
Numerous complaints about small portion sizes, with customers feeling shortchanged on meat and other ingredients.
Customer Service
Inconsistent customer service experiences, with some staff being friendly and accommodating, while others were reported as rude or unhelpful.
Cleanliness
Frequent reports of unsanitary conditions, including dirty tables and food stations, leading to customer discomfort.
Order Accuracy
Multiple instances of incorrect orders and missing items, causing frustration among customers.
- GJGeorge JNov 12, 20255.0Get place to get fast burrito! My son loves it and can eat here every day!
- YCYuval CarmelOct 19, 20255.0Went for lunch and the food was fresh and flavorful. The team was friendly and moved the line quickly even during a busy hour. The restaurant was clean, and the ingredients looked well stocked. The only small issue was the portion size on the meat, but overall it was a good experience and I’ll definitely come back.
- ASArmando SilvaSep 13, 20255.0The best Chipotle location I’ve been to in years. Hispanic lady that was attending on Friday, Sep 12 afternoon was awesome. Restaurant was clean too. I didn’t love the carne asada but I think it may be the seasoning, more than an issue with this particular location. Portions were good as well. Overall, great experience!
- NBNeil BUTANISep 7, 20255.0I want to share a sincere thank-you to the team at this Chipotle for the way they treated my dad. From the moment we arrived, David, Bella, and Benjamin spoke to him with patience, dignity, and genuine kindness. They didn’t rush him, they listened, and they made sure he felt comfortable and included in every step of his order. Little gestures—making eye contact, addressing him directly, repeating his choices back with care, and checking in to see if he needed anything else—meant the world to us. It’s not just about a good meal (which was fresh and delicious); it’s about the respect they showed a father who deserves to be treated with honor. The team’s compassion turned a simple dinner into a meaningful moment for our family. Thank you, David, Bella, and Benjamin, for your patience, warmth, and the way you uplifted my dad with your kindness. We will gladly come back because of how you made him feel—seen, respected, and valued.
- KKKennediAug 31, 20251.0There’s been hair in my food on two separate occasions and my coworker also said she had hair in her food from this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Greenway Plaza offer?
Chipotle offers Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with customizable options.
What are the operating hours for Chipotle Mexican Grill at 3819 Richmond Ave?
Chipotle is open daily from 10:45 AM to 9:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill at Greenway Plaza located?
It is located at 3819 Richmond Ave, Houston, TX 77027, next door to Which Wich and across the street from Costco.
How can I order food online from Chipotle Mexican Grill Greenway Plaza?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Does the Chipotle Greenway Plaza location have any special food sourcing or quality standards?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing responsibly raised ingredients without artificial colors, flavors, or preservatives.
Can I earn rewards or get exclusive offers when ordering from this Chipotle?
Yes, by signing up for Chipotle Rewards, customers can receive exclusive offers and earn free food.
Is Chipotle Mexican Grill at Greenway Plaza welcoming to the LGBTQ community?
Yes, this location is inclusive and welcomes LGBTQ customers.
What nearby food options are available around Chipotle Mexican Grill Greenway Plaza?
Nearby dining includes Which Wich Superior Sandwiches next door, Trendy Vegan offering Asian vegetarian dishes, BAMBU Desserts & Drinks for bubble tea, and Mama's Kitchen serving Chinese cuisine.
What nearby amenities can customers find near Chipotle Mexican Grill on Richmond Ave?
Customers can visit nearby places such as 7 Leaves Cafe for coffee and bubble tea, M Salon and Gratitude designs salon for hair care, and OnPoint Urgent Care for medical services.