Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Greenway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
589 reviews
5 stars
292
4 stars
153
3 stars
53
2 stars
22
1 star
69
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers expressed dissatisfaction with the small portion sizes of food, often feeling they received less than expected.
Customer Service
There were numerous complaints about rude or inattentive staff, with some customers reporting poor service experiences.
Food Quality
Several reviews mentioned issues with food quality, including old or cold food, and instances of food contamination.
Cleanliness
Multiple customers noted that the restaurant was dirty, with unclean tables and food stations.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
- ILImagine-U Consulting LLCDec 30, 20251.0Clerk never changed her gloves! Use same gloves to touch terminal and my food! Then when I informed her; she said I only tap the screen! Not the normal service I am use too! Normally someone else prepares food and someone else ring up customers! She probably never changes her gloves! Poor service
- GSGroup Flame ServicesDec 21, 20251.0Today, December 21st, I bought two dishes at this place, with extra requests for chicken and extra rice, but the person who served me did not add what I requested and was a person with very bad service.
- MCMike CDec 9, 20253.0I eat at Chipotle at least 2 times a week. Normally a pleasant experience but not so much anymore with this location. The amount of chicken they put on the bowl was getting less and less and this last time was a joke. I noticed everyone getting small portions too. The one in Humble at 1960 and west lake Houston is consistently awesome but not the one on Richmond.
- GJGeorge JNov 12, 20255.0Get place to get fast burrito! My son loves it and can eat here every day!
- YCYuval CarmelOct 19, 20255.0Went for lunch and the food was fresh and flavorful. The team was friendly and moved the line quickly even during a busy hour. The restaurant was clean, and the ingredients looked well stocked. The only small issue was the portion size on the meat, but overall it was a good experience and I’ll definitely come back.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Greenway Plaza offer?
Chipotle offers Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with customizable options.
What are the operating hours for Chipotle Mexican Grill at 3819 Richmond Ave?
Chipotle is open daily from 10:45 AM to 9:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill at Greenway Plaza located?
It is located at 3819 Richmond Ave, Houston, TX 77027, next door to Which Wich and across the street from Costco.
How can I order food online from Chipotle Mexican Grill Greenway Plaza?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Does the Chipotle Greenway Plaza location have any special food sourcing or quality standards?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing responsibly raised ingredients without artificial colors, flavors, or preservatives.
Can I earn rewards or get exclusive offers when ordering from this Chipotle?
Yes, by signing up for Chipotle Rewards, customers can receive exclusive offers and earn free food.
Is Chipotle Mexican Grill at Greenway Plaza welcoming to the LGBTQ community?
Yes, this location is inclusive and welcomes LGBTQ customers.
What nearby food options are available around Chipotle Mexican Grill Greenway Plaza?
Nearby dining includes Which Wich Superior Sandwiches next door, Trendy Vegan offering Asian vegetarian dishes, BAMBU Desserts & Drinks for bubble tea, and Mama's Kitchen serving Chinese cuisine.
What nearby amenities can customers find near Chipotle Mexican Grill on Richmond Ave?
Customers can visit nearby places such as 7 Leaves Cafe for coffee and bubble tea, M Salon and Gratitude designs salon for hair care, and OnPoint Urgent Care for medical services.