Chipotle HBU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with cold food, small portions, and inconsistent quality, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and inattentive service, which negatively impacted the dining experience.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and unsanitary conditions.
Pricing
Customers expressed frustration over high prices relative to portion sizes and food quality, feeling that they were not getting value for their money.
CR
Cindy Reyes
Dec 27, 2025
1.0
Do not go to this location !! Food is cold !! Always ask for a receipt. Keep your receipt
JR
Jose Reyes
Dec 27, 2025
1.0
This place serves COLD FOOD. And they don't care about you as customer , they only care about your $$
LM
Luis Martinez
Dec 27, 2025
1.0
COLD FOOD dont go to this location. Employees dont take their job serious as jonathon the manager DOES NOT know how to solve problems. I dont recommend this place to come .
GH
Ginger Homan
Dec 4, 2025
5.0
The guys that work at this location are artists! They put a lot of care into making your food and they don't just throw it together like some places do. They care about the quality of their work and that makes a world of difference! Love it every time!
DM
Denise Medrano
Nov 12, 2025
2.0
Y’all’s workers need glasses or reading classes. I paid to double wrap the burrito and extra sour cream, is the extra tortilla and sour cream in the room with us??? No. Incompetent workers. But ask for a tip 😂😂 yeah ok.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Houston offer?
Chipotle Mexican Grill offers customizable burritos, bowls, quesadillas, tacos, and salads made with real ingredients and responsibly sourced food.
Where is Chipotle Mexican Grill located in Houston?
It is located at 7457 Southwest Fwy, Harris, Houston, TX 77074, USA.
What are the opening hours of Chipotle Mexican Grill at this location?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer online ordering and delivery services?
Yes, customers can order online for in-store pickup or delivery through their website or app.
How can I contact Chipotle Mexican Grill at the Houston Southwest Fwy location?
You can call them at +1 713-774-7524 or email at TX.2817.HBU@chipotle.com.
What is Chipotle's approach to food quality?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients from farms that practice humane and sustainable methods, with no artificial colors, flavors, or preservatives.
Which nearby businesses can I visit after dining at Chipotle Mexican Grill?
You can visit nearby places such as FedEx Office Print & Ship Center for printing/shipping, or Salata for a fresh salad, both within walking distance.
Are there other food options near Chipotle Mexican Grill at 7457 Southwest Fwy?
Yes, nearby options include Jimmy John's for sandwiches, Blaze Pizza for pizza, and Wingstop for chicken wings.
What nearby services are available for customers needing medical or health support?
Nearby health services include Fresenius Kidney Care Fondren dialysis clinic and Dream Dental for dental care.
Does Chipotle Mexican Grill support LGBTQ customers?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers and provides an inclusive environment.