Chipotle City Centre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including cold, poorly cooked, and unseasoned items, as well as inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, slow service, and frequent order inaccuracies.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a messy dining area, raising concerns about hygiene.
Parking Problems
Customers noted difficulties with parking, including limited availability and the need to pay for parking, which detracted from their overall experience.
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Nattapon “Jontom” Abbett
2 days ago
5.0
This place is busy! But always a treat. Healthy protein in the bowl and burrito is the best.
SS
Scarlett
Dec 29, 2025
1.0
I just wanna start this off by saying that I am a big chipotle fan and I eat it very often. This is the worst location I have ever been to out of the 10ish in Houston that I have visited. Every time that I have made an online order it has been wrong, not only do they forget basic items such as beans or rice, they also, in my experience, add random things that were not ordered. They are always out of something, usually it's cheese or rice, and they are always out of at least one meat. They are soooo skimpy with the portions and the food simply tastes bad most of the time. The lettuce is wilted, the meat is inconsistent, etc. I've never been rude to a worker there and I would never say this to any managers face but girllll u need to get it together
JR
Juan Rosillo
Dec 19, 2025
1.0
You thought you saw skimping before... wait till you come here.
KC
Katherine Cooper
Nov 27, 2025
5.0
Fast service! Parking is limited but the cars come able go pretty quick. It can be challenging to get out of the parking lot too so be patient. This is a busy intersection but totally worth going! Friendly folks and fast service!
CM
Chris Montgomery
Oct 17, 2025
4.0
Chipotle is the same wherever you go. So for those of you who haven't had it and like Mexican inspired meals then you must try it. For this particular Chipotle I would say it's on the side of more affordable eating places in the area. I like the burrito bowls so that and an order of chips and a drink came to $19.38.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at City Centre, Houston?
Chipotle City Centre, Houston is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill City Centre located?
It is located at 12888 Queensbury Ln, Harris, Houston, TX 77024, on the west side of City Centre facing Hwy 8.
What type of food does Chipotle Mexican Grill City Centre offer?
Chipotle offers Mexican fast-casual food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mexican Grill City Centre offer delivery and pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at City Centre?
You can place an order online at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle City Centre have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What social media platforms can I follow Chipotle Mexican Grill City Centre on?
You can find Chipotle on Facebook, LinkedIn, Pinterest, Instagram, Twitter, and YouTube.
What nearby entertainment options are available around Chipotle Mexican Grill City Centre?
Nearby entertainment options include The Escape Game Houston (escape rooms), Houston Motor Club (dance club), Great Big Game Show Houston (amusement park), Bowl & Barrel (bowling alley), and Dakine Films (arts and entertainment).
Are there other dining options near Chipotle Mexican Grill City Centre?
Yes, nearby dining options include Hopdoddy Burger Bar, Yi Peng Thai Dining, Sweet Paris (cafe and French restaurant), Tiff's Treats (bakery), and Zayed's Mediterranean buffet.
What medical and dental services are available near Chipotle Mexican Grill City Centre?
Nearby medical and dental services include Floss Dental - City Centre, Emergency Dentist in Houston | CityCentre, Sapphire Smiles Dental Specialists - City Centre, Beverly Hills Rejuvenation Center, and URBN Dental Implants & Invisalign.