Brand Certified
Chipotle Mexican Grill
3.9(674 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
2027 S Shepherd Dr, Houston, TX
77019, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(713) 529-4950
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/tx/houston/2027-s-shepherd-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=478
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle River Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.9
674 reviews
5 stars
331
4 stars
143
3 stars
62
2 stars
44
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude and unprofessional staff, with some noting a lack of assistance and acknowledgment during their visits.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about freshness, portion sizes, and food safety concerns.
Cleanliness
Customers frequently mentioned cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the overall quality of food during certain visits.
- JMJ MurphyFeb 20, 20261.0I've tried this place a few times - The people are always so unfriendly, and the food is meh. It's definitely not worth it just go somewhere else. You can see that most of the five star ratings are from 5-10 years ago.
- MHMarco HerbasFeb 15, 20261.0Honestly, this place was really unpleasant. It was extremely dirty, and no one seemed to be paying attention to the tables. The staff — including the manager — walked by, clearly seeing that things needed to be cleaned, but acted like it wasn’t their responsibility. I couldn’t believe it.
- ADAkshay DagaFeb 3, 20261.0Did not properly explain how 2 rewards cannot be used during the same order. Did not refund reward once already used that took months to accrue. Please train your staff.
- IGInga - The Yoga GoddessJan 11, 20261.0Will never ever go to this location again ever. I ordered to go and paid for extra chicken and asked for extra rice. Checked it before I left and it didn't have extra chicken or rice. The guy at the desk asked if I wanted an extra side of rice. I said that work and she threw my bowl away. Clearly she is having a bad day but that's not my problem. I eat Chipotle pretty consistently so I know what extra looks like. I was just asking to revive what I paid for. Will never order to go again and will never cone to this location again. If I didn't love Chipotle so much I world never return.
- IJIssa JosephJan 10, 20261.0Incident date 01/12/26 9:02pm Young lady at the register with the red hair doesn't care about her job or the customers. She tossed items in the bag that were heavier than others and caused our food to spill. My wife and I had to re pack the food into other bags after it was given to us. Even in noticing us having issues she didnt even offer to help HORRIBLE EXPERIENCE!!!!! the Young lady with the blonde hair was so kind and helpful she did an amazing job I still wont come back to this location
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill River Oaks located?
Chipotle Mexican Grill River Oaks is located at 2027 S Shepherd Dr, Houston, TX 77019, 2 blocks north of Westheimer.
What are the opening hours of Chipotle Mexican Grill River Oaks?
Chipotle River Oaks is open daily from 10:45 AM to 10:00 PM.
Does Chipotle River Oaks offer pickup and delivery services?
Yes, Chipotle River Oaks offers both in-store pickup and delivery services.
How can I order food from Chipotle River Oaks online?
You can order online through the Chipotle app, their website at https://order.chipotle.com/, or by following the quick link https://chipotle.app.link/Carne-Apple.
What type of food does Chipotle Mexican Grill River Oaks serve?
Chipotle River Oaks serves customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients.
Does Chipotle River Oaks accept credit cards and offer gift cards?
Yes, Chipotle River Oaks accepts credit cards and offers gift cards for purchase.
Is Chipotle River Oaks an LGBTQ-friendly restaurant?
Yes, Chipotle River Oaks welcomes LGBTQ customers and is an inclusive dining establishment.
Are there any health and wellness centers near Chipotle River Oaks?
Yes, OsteoStrong Houston - River Oaks, a health and naturopathic holistic center, is located nearby for customers interested in wellness services.
What nearby pet-related stores or services can I visit along with Chipotle River Oaks?
Near Chipotle River Oaks, you can visit Petco - River Oaks and Just Food For Dogs for pet supplies and services, as well as THRIVE Affordable Vet Care and Vetco Total Care Animal Hospital for veterinary needs.
Are there other dining options near Chipotle River Oaks?
Yes, nearby dining options include Zen Japanese Izakaya for sushi, The Hot Bagel Shop, Kenneally's Irish Pub, and The Red Lion Houston for American cuisine and pub food.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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