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Brand Certified

Chipotle Mexican Grill

2.9
(150 reviews)

Business Details

10905 Louetta Rd, Houston, TX
77070, United States
(281) 826-5005

About

Fast Food RestaurantMexican Restaurant
Chipotle Louetta Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10905 Louetta Rd, Houston, TX
77070, United States

Hours

Reviews

2.9
150 reviews
5 stars
51
4 stars
16
3 stars
13
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes, feeling they were not getting their money's worth.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, which contributed to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were complaints about stale items and poorly prepared dishes, such as hard rice and gristly chicken.
  • TT
    T
    Feb 17, 2026
    1.0
    Stay away from here. Lady spoke to her manager in Spanish about my order like I didn’t know what she was saying, trying to charge me for sides when I never get charged for sides. Not coming back here.
  • PJ
    Pf Johnson
    Feb 9, 2026
    1.0
    Disrespectful workers and never give enough food in the bowl tryna scam me out of $17-$20. Never coming back
  • TT
    TexasTee
    Jan 31, 2026
    5.0
    Great customer service. The hostess and her assistants worked together as a team unit and were all very friendly and welcoming. I will be back again for a burrito bowl
  • JC
    Jordan C.
    Jan 31, 2026
    1.0
    Terrible experience, do not go to this location!!!! This place CALLED THE COPS on us because we asked for a receipt to receive our points….. we paid with cash and requested a receipt for which they said they couldn’t provide us one at the time, and we were “harassing” them for which the cops were called. We spent 50$ and simply wanted our points. It was close to their closing time so I believe laziness was the factor in this. Don’t go here unless you want to have the cops called on you! LOL
  • JT
    Jake Tanner
    Jan 22, 2026
    1.0
    I came into this location around 9:50pm, they close at 11. No one was in line and the staff were finishing up with another customer and then a girl came to help me. I ask for a bowl, I originally wanted steak in the beginning but it looked old and left out to dry, so I opted for chicken. I ask the girl for double chicken, she does the first scoop perfect then scoops again but this time shakes it off to practically half a normal portion and puts it in the bowl. I say “girl really” in a laughing way thinking she was playing but once I realized she wasn’t I said “aren’t double meat scoops supposed to be the same size? Especially if I’m being charged more” She proceeds to laugh and show me the proper scoop amount (which was way bigger then her little scoop)…at that point I did not see any point in arguing with her, she knew what she did was weird and unnecessary! Then tried to play stupid like I was wrong for calling it out, but if it was her money I’m sure she’d feel different! Please train this staff on their portions and public interactions. I’m sure she was doing what she was trained to do which is why it needs to get better! Love chipotle but will not be back here and I encourage you to eat elsewhere if your time allows it!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Louetta Road?

Chipotle Mexican Grill on Louetta Road is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located on Louetta Road?

It is located at 10905 Louetta Rd, Houston, TX 77070, on the east side of Highway 249 next to HEB.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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