Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Louetta Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,133 reviews
5 stars
523
4 stars
211
3 stars
124
2 stars
60
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and dismissive staff, with several customers reporting negative interactions with employees.
Food Quality
Customers frequently complained about small portion sizes and inconsistent food quality, including stale chips and undercooked rice.
Cleanliness
The restaurant was often described as dirty, with unclean tables, overflowing trash, and unsanitary conditions in the restrooms.
Availability of Items
Many customers noted that the restaurant frequently ran out of key ingredients, such as pinto beans and guacamole, impacting their dining experience.
Management Issues
Several reviews pointed to poor management practices, including lack of organization and inadequate staff training, leading to a frustrating customer experience.
- JHJavier HidalgoNov 4, 20251.0What a terrible experience. They were out of white rice so the line took forever. Then they told me they were out of chicken so I had to order a different meat. I asked if I could get the other meat for the price of the chicken since it is not my fault they are out. I was rudely told no. The woman working the to go counter was super rude and said she would remake my food with chicken she had at her station or I could pay full price. What terrible customer service!
- PVPavan VankadaruOct 30, 20253.0The staff here are not polite. The Hispanic lady is rude. I ask for spoons and they yell at me NO SPOONS only forks. Why don’t you have spoons? Most stores have spoons. This is the 5 th time last one month no spoons. Ridiculous
- DMDavid MynattOct 21, 20252.0Visited @ 7:30p on a week night. No pinto beans. No Coke products available at fountain. Chips are stale. 2 garbage cans by the door overflowing with trash. No soap dispenser on the wall in the men's room and no soap accordingly. 2 dead cockroaches on floor in the men's room. I reported to corporate on website. Got a note of apology and said they would do better.
- WCWilliam CastilloOct 18, 20251.0I ordered a bowl with one scoop of chicken , man when I tell you it felt like it was 80% beans and rice , I’m not kidding . I paid $15 for beans and rice , and a dose of chicken bits .
- CMC MOct 12, 20251.0I am a former fan of Chipotle, when the servings were larger, perhaps not all know the serving spoons (protein) used to be larger, then about 6 years ago (maybe more) smaller serving utensils were used, and now not even full serving spoons are served, while prices keep going up. This goes for all Chipotle locations I've visited recently. The serving personnel do not fill entirely the protein serving spoons and on top of that the servers hesitate to drop the 3/4 of the spoon full. No more chipotle for me, tired of telling the personnel to fill the servings properly and getting the look as if I am not paying for it. Plus if you order double protein the second portion purposely is about only half of a serving. No more chipotle for me. Plus for this specific location, the bathrooms are code locked now, and once I was allowed to use the bathroom the bathroom is way nasty/dirty, what is the point of locking it if not maintained clean? Sunday 8:30pm.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill on Louetta Road?
Chipotle Mexican Grill on Louetta Road is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located on Louetta Road?
It is located at 10905 Louetta Rd, Houston, TX 77070, on the east side of Highway 249 next to HEB.
What type of food does Chipotle Mexican Grill offer?
Chipotle offers customizable Mexican-style fast casual options including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced ingredients.
Does this Chipotle location offer delivery and pickup services?
Yes, this location offers both in-store pickup and delivery services for customer convenience.
How can I order Chipotle online or via an app?
You can order online at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is the Chipotle at Louetta Road welcoming to the LGBTQ community?
Yes, Chipotle welcomes LGBTQ customers and promotes an inclusive environment.
Can I pay with credit cards at Chipotle Mexican Grill on Louetta Road?
Yes, this Chipotle accepts credit cards along with other payment methods.
What nearby supermarkets are close to Chipotle Mexican Grill for convenient shopping?
The H-E-B supermarket is located next to Chipotle on Louetta Road, making it easy to combine your visit with grocery shopping.
Are there any health and wellness centers near Chipotle on Louetta Road?
Nearby are centers like The Joint Chiropractic, RediClinic Vintage Park, H-E-B Wellness Primary Care, and Stretch Zone for health and wellness needs.
What other dining options are near Chipotle on Louetta Road?
Nearby dining options include Golden China (Chinese restaurant), Menchies Frozen Yogurt, VietSubs and Boba Tea, and Kolache Factory (bakery and cafe).