Chipotle Mexican Grill

Reviews

• RD

  Rachel Delloye

  Nov 17, 2025
  1.0
  Quantity is significant smaller. You tell me how this bowl looks anything close to their commercial.
• PL

  Pablo Lozada

  Nov 3, 2025
  1.0
  I’m a true food lover(Chipotle), but it was very unpleasant to visit this place and feel completely ignored for no reason. Yesterday, I had a really disappointing experience — one of the employees was rude and unprofessional. I didn’t expect that kind of treatment from a place like this.
• JC

  J. Cole

  Oct 29, 2025
  2.0
  Visited this location for the first time in a while. I just so happened to visit them during the peak hours (lunch time). No one greeted me, the staff pointed in a direction instead of verbally guiding me. Then when I get to the counter I’m being yelled at because I wasn’t verbally guided on what to do. Use your words, not fingers and hand gestures to guide your customers.
• DK

  Danial Khan

  Oct 25, 2025
  1.0
  WORST CUSTOMER SERVICE CHIPOTLE IN HOUSTON SINCE 2023- AREA/DISTRICT MANAGER SHOULD BE REPRIMANDED OR FIRED No I am not going to waste 30mins of my life to be Reaching your 1800 number to complain. Much efficient here Chipotle food is good, but service is horrible more than often at this location vs other location nearby (Copperfield or memorial) This time this person refused to provide any good service during checkout and was plainly rude like she didn't care about Chipotle . Using wrong name on receipt (does she look like Joshua to you) to refusing to provide her real name, i was resorted to taking her picture so the management can identify the human in reference Please coach your staff on providing positive experience it doesn't have to turn negative if you care about your work
• KH

  Kaniona Henry

  Oct 14, 2025
  1.0
  I had one of the worst customer service experiences I’ve ever encountered at this Chipotle. Keep in mind, this is my neighborhood Chipotle that I’ve been loyal to for 3 years and have experienced great customer service from Diego, the dark skinned African manager and everything. But tonight was different - I originally placed a mobile order for 8:30 p.m., but I arrived earlier than expected around 7:20 p.m. I politely asked if my order could be made sooner, and I even apologized in advance if that was inconvenient. The manager on duty (seen in the picture, light skinned, wears glasses, had braids) immediately rolled her eyes, scoffed, and gave me attitude…which unfortunately wasn’t the first time I’ve noticed this behavior from her for zero apparent reason. After sitting and waiting over 20 minutes while she stood around talking and going to the back, because they were running out of white rice for the mobile orders and chicken. So, I asked if it would be easier for me to just order through the regular line. She snapped back rudely, saying “you’re good,” and rolled her eyes again. At that point, I no longer felt comfortable having her prepare my food, especially given her behavior and the way she was handling food between the back and front areas. So I kindly told another team member with her (the manager) in ear shot that I would prefer to order a fresh bowl through the regular line, which I did. Despite this, she later had someone come out to my car accusing me of stealing food even though she knew I had already placed and paid for my mobile order and ordered the exact same meal again at the counter (I have the receipt). It was humiliating, completely unprofessional, and made me feel very uncomfortable. This manager’s attitude and behavior were unacceptable. I’ve attached her photo in my report to the general manager Orienthia, but I hope management takes this review seriously. No paying customer deserves to be treated with that kind of disrespect.

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