Chipotle Mexican Grill

Reviews

• YV

  Yuliana Vega

  4 days ago
  1.0
  Was given a free chips and queso promo. The app said only mobile app, and was told it was in person scan. It's confusing and very disappointed. I paid for nothing, thanks.
• DF

  Danny Flores

  Feb 2, 2026
  1.0
  Cada ves es peor Tan muy poco para el precio.
• ME

  Mama Erica

  Feb 1, 2026
  5.0
  Like a year ago, I would’ve gave him like two stars but, today I give them five stars. I really really like the cleanliness of the restaurant, The two women in the kitchen were very friendly and make sure that we had everything we needed. I would definitely go back.
• EJ

  Eddie Peralta Jr

  Jan 21, 2026
  1.0
  I order a bowl have half Barbacoa half steak white rice, black beans, lettuce cheese, red salsa, little sour cream the guy put some barbacoa in the bowl Take some out scoop the steak drop like four cubes I say hey that’s really nothing. He says all you have to pay for extra so I said OK and as he’s putting on the lettuce, cheese and extras, I asked for light sour cream he pours the biggest scoop I ever saw. I said I ask for a little and you put a lot, but you put a little bit of meat but he ignores me. That’s fine. I’m not trying to be confrontational. And the last time I ordered DoorDash, I had an issue so I decided to come for myself but this will be my last visit I could drink my bowl
• KG

  Kristen Guzman

  Jan 3, 2026
  1.0
  If zero stars were an option, I would use it without hesitation. We had just arrived at the Houston airport, exhausted, starving, and in need of food that could safely accommodate a Type 1 diabetic. Chipotle seemed like a reasonable choice. That assumption was our first mistake. We arrived fifteen minutes before closing. We fully understood that this was not ideal. However, they were still actively serving customers at the counter. Despite being open, the closing manager refused to let any member of our party use the restroom, even though there were still ten minutes left. Denying restroom access to paying customers, one of whom is diabetic, is not just inhospitable, it is indefensible. It got worse. The four employees on duty refused to grab lettuce from the refrigerator to accommodate that same Type 1 diabetic customer. The food was there. The staff was there. The willingness to provide even minimal service was completely absent. Although the employees remained inside to continue cleaning and closing, we were told we could not eat indoors. We understood they did not want to seat new diners late. But all we asked for was a bench or table to rest our exhausted feet while we ate the food we had just paid for. That request was denied. We moved outside to sit at the cafe tables on the patio, only to have an employee open the side door and announce they would be removing the metal chairs and bringing them inside. At that point, we resigned ourselves to eating over the hood of our rental car like scavengers, hunched over burritos and a quesadilla that barely qualified as food. And speaking of that quesadilla, how do you mess up a quesadilla? Apparently by serving a barely crisp tortilla wrapped around a thin and depressing smear of cheese that was somehow both scorched and unmelted at the same time. Shards of cold cheese hid beneath a lukewarm layer of barely melted disappointment. It was culinary apathy in tortilla form. We finished eating at exactly eleven fifteen pm, the moment they closed. Had I been the night manager, I would have done two very radical things. First, I would have allowed paying customers to use the restroom. Second, I would have allowed them to sit at two tables while staff finished cleaning, then politely unlocked the door when they were done. That small courtesy would have left us grateful, impressed, and eager to praise the hospitality of the four gentlemen working on January second, twenty twenty six at ten forty two pm. Instead, here we are. This Chipotle on North Highway managed to turn our first experience in Houston into a case study in how not to treat customers, especially those with legitimate medical needs, while still technically being open.

Frequently Asked Questions About Chipotle Mexican Grill