Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Royal Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,104 reviews
5 stars
567
4 stars
219
3 stars
78
2 stars
60
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and lack of attention to orders.
Food Quality
Several reviews mentioned issues with food quality, including cold, undercooked, or stale items.
Portion Sizes
Customers frequently complained about small portion sizes, especially for protein, and inconsistent serving practices.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty environments and unsanitary conditions.
Homeless Presence
The presence of homeless individuals outside the restaurant was noted as a concern, affecting the dining experience.
- VAVending Allure6 days ago1.0Terrible customer service they ran out of cheese and Said that we were responsible for paying for the extra cost of queso, after speaking with the manager won’t come back
- MAMarcos AlvaradoNov 8, 20251.0Every single time I go I try to give them the benefit of the doubt but my rice is always rock hard every time yall gotta do better man
- FEFranklin EstévezOct 30, 20255.0Deliciosa la comida
- TRtiffany ROct 27, 20251.0Store #330 westimer @4:43 order #319.. view video!! This was the worst service I've ever had with Chipotle. The host/server Tulia was awful, not sure why or where her attitude came from, but it was definitely UP! Tulia was the only host working the line it was two other employees i could see in the back busy all working. This might have been the reason for her bad manners. I asked her what the difference was between the meats. This pissed her completely off she said i dont know what you are asking while rolling her eyes.. I dismissed it thinking ok she is working by herself she's probably stressed. It didn't stop she loaded my burrito with rice and steak, pushed it forward, and took 4 more orders, piling them up until the bar was full, never asking her 2 coworkers for help. Tulia then asked me about toppings. i started with lettuce and ended with sour cream she decided to load my burrito the way she wanted too and this was probably the reason why it was ice cold.. after she completed my burrito, she slid it towards the register and then started on the next 4 customers behind me. This was my breaking point. I told her I could not wait for her to fix everyone's food. Ii was ready to pay and leave, and she said ok, rolling her eyelashes again, then asking the 3rd customer what he wanted I asked for a lead she said she's in the back When i demanded to see her.. Tulia tossed her gloves and cashed out my order. Unprofessional is an understatement. I work with people all day. I could never treat someone like she treated me. Her vibe was as cold as the burrito she prepared. I had been fasting all day. I could not eat the $11.58 burrito wrapped in the spiteful.. negative energy Tulia had prepared. Not ok, Chipotle.. fix it!
- PPPaulina313Oct 18, 20252.0The customer service was disappointing. There was no greeting at all—just a blunt “Which one do you want?” A simple “hello” would have been nice. The rice and meat were a bit cold, and even though I told the cashier I only wanted water, he still ordered soda for me which l paid extra. It wasn’t busy when I visited, so I’m guessing the server was either having a bad day or just needs more training.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Royal Oaks offer?
Chipotle Royal Oaks offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients with no artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill Royal Oaks located?
It is located at 11805 Westheimer Rd, Houston, TX 77077, in front of HEB in the Royal Oaks area.
What are the operating hours for Chipotle Mexican Grill Royal Oaks?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Royal Oaks offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services.
How can I order food from Chipotle Royal Oaks online?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
What payment methods are accepted at Chipotle Royal Oaks?
Chipotle Royal Oaks accepts credit cards and gift cards among other payment options.
Is Chipotle Mexican Grill Royal Oaks an LGBTQ-welcoming establishment?
Yes, this location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Royal Oaks?
Nearby you can visit Domoishi for Japanese cuisine, MaggieMoo's for ice cream, and Starbucks for coffee.
Where can I find eye care services near Chipotle Royal Oaks?
Near Chipotle, you can visit Memorial Eye Center and Eye Trends for eye care and optometry services.
Are there other dining options close to Chipotle Royal Oaks?
Yes, nearby dining options include Paulie's Poboys for American sandwiches, Empire Pizza for Italian food, and Burgerim Royal Oaks for burgers.