Brand Certified
Chipotle Mexican Grill
3.8(1121 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
11805 Westheimer Rd, Houston, TX
77077, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(281) 759-4290
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/tx/houston/11805-westheimer-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=271
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Royal Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.8
1,121 reviews
5 stars
573
4 stars
222
3 stars
80
2 stars
60
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.
Food Quality
Mixed feedback on food quality, with some customers praising the taste while others reported issues like undercooked rice and stale ingredients.
Portion Sizes
Many customers expressed dissatisfaction with small portion sizes, particularly for protein, leading to complaints about value for money.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and sightings of pests.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online and mobile orders.
- AAAndy6 days ago1.0I know that Chipotle can have strict portions. But I ask for extra rice with my usual things of just chicken, veggies and cheese. I open the bowl to see this. Where is my food? I could spend 10$ at any other location for double maybe even triple the size.
- ZSzeyda santana6 days ago1.0Management have done a good job making employees not stack up chairs so early and keeping the restaurant clean but WHY THE ATTITUDE? Afternoon staff ARE SO RUDE. I feel like this chipotle has a great clientele and the clients deserve better costumer service the afternoon employees are so disrespectful. just look at the reviews.
- JLJoselyn LopezFeb 17, 20261.0Genuinely, the service towards the night was awful. How do you serve with a shitty mood?
- TSTony SandovalFeb 1, 20261.0Feb-01-26, around 6:20pm I went into the bathroom and I saw an employee coming out of one of the stalls in the bathroom, then he went out of the bathroom without washing his hands. I really hope the managers address this.
- ETElishia TaylorJan 28, 20264.0Wonderful Holiday BOGO Deals. Good service.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
- Official website
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