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Chipotle Mexican Grill

3.8
(1385 reviews)

Business Details

1260 Fry Rd, Houston, TX
77084, United States
(281) 646-8588

About

Fast Food RestaurantMexican Restaurant
Chipotle Katy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1260 Fry Rd, Houston, TX
77084, United States

Hours

Reviews

3.8
1,385 reviews
5 stars
664
4 stars
286
3 stars
154
2 stars
62
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including poor communication and lack of assistance.

Cleanliness

Many reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Portion Sizes

Several customers expressed dissatisfaction with the small portion sizes of food, feeling they were not getting value for their money.

Food Quality

There were complaints about food quality, including undercooked rice, cross-contamination, and overall dissatisfaction with the taste.
  • CC
    Cory Cory
    Feb 17, 2026
    1.0
    I want to this location at 7:15pm 07/17/26 It was bad experience the guy with glasses on take my order he put little rice in the bowls and little meat on top of the rice. I was really upset about it but I just decided not to argue with him about it. I always eat at the Chipotle in different restaurants but this location it's really bad experience. Never go back to this location again
  • AJ
    Alexander Romero Jr
    Feb 13, 2026
    1.0
    Cashier girl with pink hair is very rude and inefficient
  • PA
    Picado Art
    Feb 11, 2026
    5.0
    Did a mobile order and it was ready before the set time. Everyone was nice and asked for assistance. Highly recommend this location. And very clean. A+
  • KJ
    Kim J
    Jan 13, 2026
    1.0
    I just don't understand the portion sizes of this restaurant. I was initially okay with the portion sizes being small, so I'd just get extra rice, beans, and fajitas to make up for my empty bowl. However, when I went to the restaurant today, I had the first staff tell me that it would be extra if I got more rice. Like what? Thats actually insane because I could litterally see the bottom of the bowl with the rice in it, there was clearly not enough. Anyways I was alright and moved on with the beans and they have the audacity to give me a sliver of pinto beans and the tiniest scoop of chicken. I was in awe from how much I felt cheated out on. I thought I was the only one feeling this way, but the dude litterally right next to me looked at his bowl and was just as shocked. He got steak and paused for a good second, looked at it, then reluctantly asked for double portions, even though it costed extra. This was THE MOST unsatisfying meal I've ever ate, and will NOT be coming back. Also I don't understand the 32g of protein poster because the dude and I looked at our bowls and thought it was 5g of protein. 1/10 horrible location.
  • AS
    Aleisha Semier
    Jan 10, 2026
    1.0
    This is to the owner of this location. You need new management in place at this point. I literally never take time to leave a review but my goodness I have never seen such disorganization and unprofessionalism blatantly in my face before. I enjoy chipotle overall but this location has gotten worse and worse. Went in tonight around 530 which anyone knows is prime dinner time hours and stood in line forever simply because only three guys in the entire establishment were working (two guys trying to run a whole counter with a line to the door plus one guy on the grill). This review is not for them the guys working the line were amazing but CLEARLY tired, this is for the two unprofessional ladies and the rest of the team who stood at/around the register the whole time watching them break their backs as they continued to ask them for small items they could’ve packed themselves to push the line, which further slowed the process. Why are 4 hands needed to work a cash register you may ask?! Well because one set of hands kept pulling out their cell phone to scroll or look at things. As a customer when I have to grab my own bag and pack it up because the two ppl running the register are too busy checking phones I begin to question why I’ve come. If the owners cares then pull the cameras from 530-630 pm today and use your own eyes to make a list of the problems. A job is a job have a little decorum I know dang well that employee handbook does not allow all this foolishness. Lastly, both guys were moving back and forth I think one was also running mobile orders so of course it was getting messy and ingredients were running low…perfect time to run interference for them by picking up or organizing maybe even calling for low counts…but they didn’t...they did nothing. Run the tape.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Katy, TX specialize in?

Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill on Fry Rd in Houston?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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