Chipotle Mexican Grill

Reviews

• AS

  Aleisha Semier

  2 days ago
  1.0
  This is to the owner of this location. You need new management in place at this point. I literally never take time to leave a review but my goodness I have never seen such disorganization and unprofessionalism blatantly in my face before. I enjoy chipotle overall but this location has gotten worse and worse. Went in tonight around 530 which anyone knows is prime dinner time hours and stood in line forever simply because only three guys in the entire establishment were working (two guys trying to run a whole counter with a line to the door plus one guy on the grill). This review is not for them the guys working the line were amazing but CLEARLY tired, this is for the two unprofessional ladies and the rest of the team who stood at/around the register the whole time watching them break their backs as they continued to ask them for small items they could’ve packed themselves to push the line, which further slowed the process. Why are 4 hands needed to work a cash register you may ask?! Well because one set of hands kept pulling out their cell phone to scroll or look at things. As a customer when I have to grab my own bag and pack it up because the two ppl running the register are too busy checking phones I begin to question why I’ve come. If the owners cares then pull the cameras from 530-630 pm today and use your own eyes to make a list of the problems. A job is a job have a little decorum I know dang well that employee handbook does not allow all this foolishness. Lastly, both guys were moving back and forth I think one was also running mobile orders so of course it was getting messy and ingredients were running low…perfect time to run interference for them by picking up or organizing maybe even calling for low counts…but they didn’t...they did nothing. Run the tape.
• JG

  Johana Gallo

  3 days ago
  1.0
  Que lugar más sucio , las mesas , el piso, los baños muy sucio , el arroz horrible !! Yo amo chipotle pero a este específicamente no volveré !!
• JH

  Jenny Huynh

  6 days ago
  1.0
  Bad customer service! Don’t waste your time ! The lady at cashier just for fun ! She said my order was making . Then 10 minutes later, another lady came and find out oh we didn’t have any orders under your name! I just stand and wait for fun !!!! I want to tell both of your employees that you are treating customers with utter disrespect! The cashier, why did you tell me that my order was being processed? Then a little later, another employee came and told me that there was no order under my name??? When I asked: "So why did you tell me earlier, when I presented my card to order and pay, that my order was received and processing?" And to the second employee, I don't know your name? None of the employees I spoke to were wearing name tags. I don't know who you are, but your attitude was completely unprofessional. You said that the cashier didn't know anything. If she didn't know, why didn't she just say so, instead of telling me that my order was being processed???? And if you didn't know, why didn't you ask instead of making me wait so unreasonably! If you didn't speak English, I could accept that. But it's clear you are fluent in English, and your position involves direct interaction with customers. You need to understand what you're saying and doing! So, according to the second employee, you didn't know anything. Were you just standing there for fun? If you don't know, just say you don't know! Don't waste customers' time and mislead them like that. And to the second employee, you didn't seem to understand how the first employee's words affected the customer. You just confirmed "she didn't know," and that's all you did to resolve the situation! Neither of you offered an apology to the customer! You are treating the customer with a very disrespectful attitude!
• KM

  Kairos Mke

  Dec 21, 2025
  1.0
  Enter and eat here at your own risk! The serving line is almost always unsanitary with ingredients spewed up and the down the line. On Saturday, December 20, I asked about the line and was told they did not have time to clean it. I’ve walked out this location on a few occasions, however after this response and a dead pan stare by one of the servers who wrapped my burrito in foil covered in stray ingredients , I don’t think I can ever be hungry enough or crave chipotle more to order from this location.
• TD

  Ted Diaz

  Dec 18, 2025
  2.0
  I’ve been a loyal customer at this Chipotle for years, but it’s clear things have gone downhill. My recent order of a chicken bowl was extremely disappointing. I received the smallest portion of chicken I’ve ever seen. I reached out to customer service to address the issue and they completely dismissed me, saying there was nothing they could do. I guess the economy isn’t so good right now, but that’s even worse for customers who still decide to spend money here and then are given toddler-sized portions . It’s frustrating to see a restaurant I once enjoyed decline in both quality and customer care. I hope they take this feedback seriously, because right now, I can’t recommend this location and I will be replacing Chipotle for Cabo Bob’s.

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