As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Many customers reported issues with food being cold, poorly prepared, or not fresh, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the counter, impacting the overall experience.
Service Speed
Customers frequently mentioned slow service, with long wait times for orders, even when the restaurant was not busy.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, noting good experiences with specific items and staff.
RD
Richard Diaz
Feb 19, 2026
3.0
No complaints here
CW
Christopher Walker
Feb 2, 2026
5.0
If you never had the fries here, you don't know what your missing! Hamburgers and chicken sandwiches are excellent.
GG
Guillermo Gutierrez
Jan 17, 2026
3.0
Would love to give it a higher rating, yes they are one of the only restaurants left around Houston. But they messed up a simple order.
DY
D Yancey
Jan 16, 2026
5.0
Decent, the chicken sandwich tasted ok.. just ok
KR
Kevin Rodriguez
Dec 31, 2025
1.0
Food was cold. The lady at the counter kept asking me to confirm my Doordash order even though it was my food. Got home all my food was already very cold. Everything tasted off. Wife found hair in the chili cheese fries and all the food was cold and bland. The lettuce was brown. I shouldn't have even ate the food but I did anyway. Now I'm sitting on the couch in pain after immediately puking up all the food and my family is sick too. Wish I could have just asked for a refund. Never ever coming back here again. I recommend anyone not coming here. Paid over 30 dollars to get sick on new years eve. If I could give 0 stars I would. Soggy burgers, cold fries no flavor and hairy food. Ths located needs to be shut down.