Charleys Cheesesteaks

4.2
388 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
9540 South Main Street, Houston, TX
77025, United States

Hours

Reviews

4.1
247 reviews
5 stars
175
4 stars
12
3 stars
11
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received high praise for their friendliness and attentiveness, others were reported as rude or unprofessional.

Food Quality

The food quality received varied reviews, with some customers enjoying the cheesesteaks and wings, while others complained about portion sizes and incorrect orders.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mentioned trash in the dining area.

Order Accuracy

There are multiple complaints regarding incorrect orders and issues with online ordering, leading to customer dissatisfaction.

Atmosphere

The atmosphere is described positively by many, with a clean and welcoming environment, though some noted issues with staff engagement.
  • SD
    Suzanne Duron
    6 days ago
    1.0
    I went to the Charley's on 1710 Broadway Pearland, Texas 77581. I will not be going back to this establishment. I ordered my meal and left with half of it. There was a language barrier and the cashier didn't understand me because I didn't get what I paid for and I didn't understand her either. I'm very upset that this happened and feel like I wasted my time waiting for this food that I didn't order. I explained to the cashier that she got my order wrong and she was trying to convince me that she gave me what I ordered. I didn't want to make a scene so I left with "the order". She should've corrected her mistake and given me what I asked for instead of arguing with me. She should be trained on customer service. Very disappointing.
  • VV
    vee
    Nov 12, 2025
    5.0
    Best most flavorful Charley’s I’ve ever had in my life🩷Once in a lifetime location 10/10😌😌
  • KC
    Kelly? Contreras
    Nov 6, 2025
    5.0
    The food was so delicious and amazing service and very clean well and employees are so kind and I was service by manager Jordan he was so professional and very kind !!
  • CS
    Carlos Solis
    Oct 18, 2025
    1.0
    What a joke!!!!! We were eating in there restaurant and got here a little after nine. Decide to order another order of wings at 10:01. They refused to serve us because they closed at 10:00. The manager lady was just sitting in the corner when I walked up to the counter. Lazy people!
  • JK
    Jeffrey Koffler
    Oct 17, 2025
    5.0
    Great cheesesteak!! I wish I would have visited sooner because it was so good! First time here and it was so easy to order online and pick it up. The cheesesteak was perfectly cooked, open faced and with an awesome roll that held everything without getting soggy. The fries were thick and crispy and seasoned. Loved the food! I will be back!

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours for Charleys Cheesesteaks at South Main Street Plaza?

Charleys Cheesesteaks is open daily from 11:00 AM to 10:00 PM for dine-in and pickup orders.

Is Charleys Cheesesteaks open for delivery or takeout?

Charleys Cheesesteaks does not offer delivery or takeout services at this location.