Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
4.1
206 reviews
5 stars
135
4 stars
18
3 stars
15
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; some customers praised friendly service while others reported rudeness and poor communication.
Food Quality
Food quality is inconsistent; while many enjoyed the cheesesteaks and fries, several customers reported issues with incorrect orders and food being served cold or overcooked.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty counters and the presence of pests.
Order Accuracy
There are frequent complaints about incorrect orders, with customers receiving items they did not request.
Value for Money
Some customers feel the prices are high for the quality and portion sizes, while others believe the food is worth the cost.
- DBDarnell BennettNov 15, 20252.0Me and my son visited the Willowbrook location. Place an order for a teriyaki chicken Philly and California chicken Philly upon receiving the order my son stated that his sandwich was unpleasant. Return the sandwich to get the Philly cheese steak was given the incorrect order spoke with the manager francisco , he refused to refund or correct order .
- CSChyna SalinasSep 13, 20251.0The employee on the receipt not the problem . Hispanic short guy was , we asked for mayo and was given ranch when I told him he got mad said I know what I heard and he should charged me extra even with me clarifying to them I am allergic he was so rude
- AHAlberto HernandezAug 12, 20255.0They don’t play around with there food people are amazing my sub was filled with meat super juicy fries I wish I took a picture of them they were delicious
- RWRick WilsonJul 17, 20255.0Friendly staff.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Willowbrook Mall?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks at Willowbrook Mall does not offer delivery services as their delivery hours are closed every day.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available at this location as drive-through hours are closed every day.
Is pickup or takeout available at Charleys Cheesesteaks?
Pickup and takeout services are not available as both pickup and takeout hours are closed all days of the week.
What payment options are accepted at Charleys Cheesesteaks in Willowbrook Mall?
They accept American Express, Discover, MasterCard, and Visa credit cards for payment.
Where is Charleys Cheesesteaks located?
It is located at 2000 Willowbrook Mall, Houston, TX 77070, USA, inside the Willowbrook Mall in Texas.
Are there any clothing stores near Charleys Cheesesteaks where I can shop?
Yes, nearby clothing stores include Dress Code Chic, Hollister Co., lululemon, Zumiez, GUESS, and Hot Topic Willowbrook TX, perfect for shopping before or after your meal.
Is there a smoothie or health food place close to Charleys Cheesesteaks?
Yes, Jamba Willowbrook Mall - TX is nearby offering smoothies and health food options, making it a great spot for a refreshing drink after enjoying your cheesesteak.
What shoe stores are close to Charleys Cheesesteaks?
Several shoe stores are nearby such as JD Sports, SIX:02, Vans, Champs Sports, Kids Foot Locker, and Finish Line, providing plenty of options for footwear shopping.
Are there any electronic stores near Charleys Cheesesteaks?
Yes, Apple Willowbrook Mall and The Fix, a mobile phone store, are close by for any electronics or mobile phone needs.