Many customers praised the freshness and flavor of the food, with specific mentions of the variety and healthy options available.
Service Consistency
Customer service experiences varied significantly; while some praised staff for being friendly and helpful, others reported rude or inattentive service.
Portion Sizes
Several reviews highlighted issues with portion sizes being smaller than expected, leading to dissatisfaction among customers.
Cleanliness
There were mixed reviews regarding cleanliness; some customers noted a clean environment, while others reported dirty conditions and unpleasant odors.
Atmosphere
The restaurant's atmosphere received positive feedback for being modern and inviting, although some customers experienced issues with staff attitude.
DK
Daniel Krisher
Nov 16, 2025
2.0
The food is actually great, and the staff as well.
The thing is after I was done eating I crossed the street to check on a property of mine, I was gone for 10 minutes and when I got back my car was already towed.
It was actually an illegal towing because I was in fact a customer.
Anyway CAVA is great, I love that place but this particular location is not worth the risk of being towed.
KD
Karla Duenas
Nov 13, 2025
5.0
Such a great experience at this location. I’ve been to many Cava’s before but the customer service here was phenomenal, from start to finish.
As soon as I walked in I was greeted, and as I was ordering the workers gave me suggestions, which I loved. While I was eating the manager, Mark, came by to make sure everything was good. He even offered a water refill which was so sweet of him. Will definitely be coming back!
JS
Javier Silva
Nov 13, 2025
5.0
I love coming to this location anytime I crave a good meal and a great experience, especially when Mark is there. Mark is an outstanding manager! He’s always friendly, attentive, and makes sure everything runs smoothly. You can tell he truly cares about the customers and the team. The service and food are always great when he’s around — definitely one of the best CAVA locations thanks to him!
GA
Gilberto Ayala
Nov 13, 2025
5.0
I have a Cava near me, but I will usually travel the extra 10-15 mins to this location because of the cleanliness and hospitality offered here. Mark assures every customer is attended equally with comfort and gratitude. Other locations I’d rate 3-4, but this location is definitely 5 star.
VE
Vanessa Elaine
Nov 12, 2025
1.0
I’m honestly so disappointed with my experience at this CAVA location last night. I placed my order through the app — a simple pita wrap — and was surprised when it was marked “ready” within five minutes. I thought that was odd, but I was starving, so I picked it up right away.
On my way home, I tried their new cinnamon pita chips — they weren’t fresh at all, but I let it slide because I was hungry. The real issue started when I got home and opened my bag. The wrap was wrapped in soggy paper, and the whole thing looked and felt like an old order that had been sitting there for hours. The avocado inside was completely brown — not just slightly oxidized, but clearly old. I’ve eaten here many times, and I know the difference between a fresh avocado and one that’s been sitting all day.
After a long day, I was frustrated but drove all the way back to the restaurant. When I asked for the manager, he didn’t apologize or show any concern. Instead, he tried to brush it off as if this was just normal. There was no accountability, no “sorry for the inconvenience,” nothing.
The only person who showed any kind of customer service was Phillip, the cashier. He noticed my frustration,as my order was being remade he offered me a drink on the house. He was polite, understanding, and professional.
Unfortunately, this isn’t the first time I’ve had quality issues at this location, but it will definitely be my last. I really hope management takes this as a wake-up call to tighten up food quality and customer service because right now, it’s unacceptable.
CAVA is a fast-casual Mediterranean restaurant serving customizable greens + grains bowls, salads, and pitas.
Where is CAVA located in Houston?
CAVA is located at 4000 Washington Avenue, Ste 101, Houston, TX 77007, US.
What are the opening hours of CAVA?
CAVA is open every day from 10:45 AM to 10:30 PM.
Is CAVA open on holidays?
CAVA is closed on certain holidays including November 27, December 24, and December 25, 2025.
What payment options does CAVA accept?
CAVA accepts American Express, cash, Discover, Mastercard, and Visa.
Where can I order food from CAVA online?
You can order from CAVA online at https://order.cava.com/stores.
Does CAVA have mobile apps for ordering and rewards?
Yes, CAVA offers both Android and iOS apps for ordering and loyalty rewards.
What are some nearby places of interest around CAVA on Washington Avenue?
Nearby places include The Swanson Law Group (personal injury law), Brilliant Dental Care (cosmetic dentistry), and SkyLab Social (bar and pub).
How can nearby financial services around CAVA help customers?
Customers can visit nearby financial service providers like PrimeLending or Integrity Bank for mortgage or banking needs before or after dining at CAVA.
What entertainment options are near CAVA on Washington Avenue?
Entertainment options near CAVA include Xtreme Nightlife (dance club and pub) and SkyLab Social (bar and pub), great spots to visit after your meal.