Many customers praised the friendly and attentive service from staff members, particularly highlighting individuals like Mark, William, and Adolfo for their exceptional hospitality.
Food Quality
While most reviews appreciated the freshness and flavor of the food, there were notable complaints about inconsistent quality, including issues with portion sizes and freshness of ingredients.
Cleanliness
Several reviews mentioned cleanliness and a welcoming atmosphere, although there were serious concerns raised about sanitation practices at times.
Order Accuracy
There were mixed experiences regarding order accuracy, with some customers reporting missing items or incorrect orders, particularly with online orders.
JJ
Jewly
5 days ago
3.0
CAVA usually awesome (only when ordering in person). Washington location is not so good with online orders, as they cut down everything in bowl (and they missed my avocado)... disappointing
DG
Daniel Gutierrez
Feb 19, 2026
5.0
Mark the manager has been very friendly and always gives me amazing customer service. He always takes the time to help me Choose out a new bowl to try out every time I visit. I highly recommend this location ask for Mark if you want. Any suggestions on what to get
DA
Deandria Anderson
Feb 19, 2026
5.0
I had an amazing experience at CAVA! The bowl was fresh, flavorful, and perfectly customized to my taste. Every ingredient tasted high-quality from the tender protein and crisp veggies to the creamy hummus and delicious dressings. The portions were generous, and everything was beautifully balanced.
The staff was friendly, the service was quick, and the atmosphere felt clean and welcoming. If you’re looking for a healthy meal that doesn’t sacrifice flavor, this is definitely the spot. I’ll absolutely be back for another bowl!
⭐️⭐️⭐️⭐️⭐️
EE
Elizabeth
Feb 16, 2026
5.0
My name is Elizabeth and this is the second time that I have been to this location because I like the bow and wanted to try the pita. I was immediately greeted upon arriving by a smiling face. Corey helped me with my chicken Greek pita and did an amazing job!! It was fantastic! Prices just right for the size of it. There was also a man by the name of William who was very kind in asking how my day was going. If had a really rough week and today was long but good day so coming in was a treat. William’s sincere smile, question, and treatment made my day. Thank you William and Corey for EXCELLENT SERVICE, I will definitely be back again.
The pita is amazing!!! Don’t forget to order the Greek, you won’t regret it. Thanks, guys. ♥️
KY
K Y
Feb 15, 2026
1.0
This location has significantly declined. I visited today at approximately 4:55 PM and experienced some of the most unprofessional service I have encountered. The employee who took my order was disengaged and minimally communicative, clearly demonstrating a lack of interest in assisting customers.
More concerning, the cashier handled my pita bread with visibly soiled gloves and rolled it up in a manner inconsistent with standard service. This raised serious concerns about sanitation and food safety practices at this location.
I was so alarmed by what I observed that I ultimately did not eat the food I purchased, which is complete waste of both my time and money.
The overall experience was deplorable and unacceptable. I will not be returning and will be escalating this matter to corporate, as the cleanliness standards and staff conduct warrant immediate attention.
CAVA is a fast-casual Mediterranean restaurant serving customizable greens + grains bowls, salads, and pitas.
Where is CAVA located in Houston?
CAVA is located at 4000 Washington Avenue, Ste 101, Houston, TX 77007, US.
What are the opening hours of CAVA?
CAVA is open every day from 10:45 AM to 10:30 PM.
Is CAVA open on holidays?
CAVA is closed on certain holidays including November 27, December 24, and December 25, 2025.
What payment options does CAVA accept?
CAVA accepts American Express, cash, Discover, Mastercard, and Visa.
Where can I order food from CAVA online?
You can order from CAVA online at https://order.cava.com/stores.
Does CAVA have mobile apps for ordering and rewards?
Yes, CAVA offers both Android and iOS apps for ordering and loyalty rewards.
What are some nearby places of interest around CAVA on Washington Avenue?
Nearby places include The Swanson Law Group (personal injury law), Brilliant Dental Care (cosmetic dentistry), and SkyLab Social (bar and pub).
How can nearby financial services around CAVA help customers?
Customers can visit nearby financial service providers like PrimeLending or Integrity Bank for mortgage or banking needs before or after dining at CAVA.
What entertainment options are near CAVA on Washington Avenue?
Entertainment options near CAVA include Xtreme Nightlife (dance club and pub) and SkyLab Social (bar and pub), great spots to visit after your meal.