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Carrabba's Italian Grill

4.4
(2589 reviews)

Business Details

5440 FM 1960 West, Houston, TX
77069, United States
(281) 397-8255
https://locations.carrabbas.com/texas/houston/5440-fm-1960-west

About

Italian RestaurantHome Cooking RestaurantCatererRestaurantTake Out RestaurantWine BarAmerican RestaurantBar & GrillGluten-Free RestaurantBarCarrabba's
Enjoy authentic Italian for dine-in, carryout, delivery or catering.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Carrabba's Italian Grill
5440 FM 1960 West, Houston, TX
77069, United States

Hours

Reviews

4.4
2,589 reviews
5 stars
1,758
4 stars
433
3 stars
162
2 stars
93
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the attentive and friendly service from various staff members, particularly highlighting servers like Daquan, Zyrai, and Pat.

Food Quality

The food received mixed reviews; while many enjoyed the dishes and found them delicious, some reported issues with overcooked items and inconsistent quality.

Atmosphere

The restaurant's atmosphere was frequently described as welcoming and enjoyable, making it a popular choice for special occasions.

Customer Experience

Several reviews noted significant delays in service and food delivery, leading to frustration for some customers.
  • FK
    Freddy Kurts
    3 days ago
    5.0
    This was our first ever wine dinner experience. The servers were amazing and kept us engaged from the wine to the food. This first time experience was amazing and definitely we will be coming back again. Champagne chicken was the star of the night. Thank you Carrabbas!
  • SS
    Shawn Strahan
    3 days ago
    5.0
    Keith provided amazing service and the food was so tasty. It was our 10 year olds birthday and Keith made his visit special. Thanks Carrabbas! See you soon
  • JH
    Jeffery Holley
    3 days ago
    1.0
    I went to Carrabba’s today for lunch and it was hands down one of the worst dining experiences I’ve ever had. My waitress was less than good and the food was barely mediocre. And those statements are watered down just to make me feel better about the situation. I had spaghetti with meatballs and it was barely better than a canned variety. I will never darken their doorstep again.
  • AW
    Ann Williams
    5 days ago
    1.0
    Subject: Major Catering Fail at Champions Location – Order #4157818109578067 I ordered a large team luncheon for 43 people (36 men, 7 women) for our "First Friday" event, and it was a complete letdown. First, the substitutions: They ran out of Cannoli's and didn't even call. They just threw in some oatmeal raisin and chocolate chip cookies instead. If I wanted cookies, I would have ordered them. Second, the "bread" situation: Despite ordering multiple "Family Perfect Bundles" (Lasagna and Chicken Bryan) plus two large pans of Spaghetti, they only sent ONE small pan of bread for 40+ people. When I called to complain, the catering person actually told me the bread is "complementary and no cost." In catering, bread is a staple part of the meal—not a favor you're doing for me! Finally, the quality: It was embarrassing. Almost half my staff asked what happened to the food. The "meat sauce" for the lasagna and spaghetti was watery with tiny bits of meat that didn't taste like real Italian sausage or beef. It was so bad we gave the leftovers to the stray dogs. I can honestly cook better than what we were served. Save your money and go somewhere that actually cares about consistency and customer service.
  • CR
    Cecelia Ramirez
    6 days ago
    5.0
    We had an excellent time dining at our local Carrabbas. Our waiter Brandon was by far the best server we have ever had at this location. We will be back! Thank you to the cooks and Brandon!

Brand Certified Facts from Carrabba's Italian Grill

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Certified February 22, 2026Yext Knowledge Graph
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