Buffalo Wild Wings

3.4
1880 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
5815 E Sam Houston Pkwy, Houston, TX
77049, United States

Hours

Reviews

3.4
1,880 reviews
5 stars
715
4 stars
375
3 stars
212
2 stars
111
1 star
467

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, inattentive staff, and rude interactions.

Food Quality

Many reviews highlighted issues with food quality, including cold, overcooked, and improperly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Problems

Customers expressed dissatisfaction with management's handling of complaints and overall lack of professionalism.

Mixed Experiences

While some customers had positive experiences with specific staff members, the overall sentiment was negative, with many stating they would not return.
  • EO
    Enrique Olvera
    2 days ago
    1.0
    I genuinely despise this place , I have never been treated more horribly by a staff ever . As I got there I asked to dine in the guy (short white complected Latin) guy , he offered me the bar seats I said no thank you and he gave me a ugly look along with the white woman in the register as I sat down the guy didn’t offer me a drink or anything he just straight up left . And they kept passing back and forth looking at me and didn’t care to come an attend me 30 minutes pass and I see other tables being attendees as soon as they sat down .. when I was attended the waitress had such an unwelcoming and angry energy . I hate this place I felt so out of place and I think is because of my race please do not come here
  • BS
    Brooklyn Smith
    Nov 15, 2025
    1.0
    It was the worst customer service I’ve ever had. My server Penelope barely checked on us and she was constantly on her phone. Also when she brought out appetizer out she nearly hit me on the head with it trying to put it on the table she didn’t say excuse me trying to put it on there. Also it took her like 10 minutes to come ask us what we wanted to drink. She checked on every table she had more way more than she did on us. Then to end it off I watched her sit down with I think two of her other co workers for 20-25 minutes just sitting there on the phones and talking I nearly wanted to go talk to the front people about it but she finally came to our table to give out receipt to us. That was the worst service I’ve ever had needless to say we won’t be going back.
  • SG
    Sylvia Garza
    Nov 6, 2025
    1.0
    This location seriously needs help. Sat at bar area, waited 8 minutes before someone acknowledge we were there. No biggie. We understand staff shortages or what not. But the rest of the evening got worse. We had to basically ask for everything. From napkins to the plate boats or paper plates for the bones, ketchup. We would have to wait for our next beer./ drink bartender super slow. Wings were cold as if they sat too long. .we understand certain things but this was just bad service. We will be back but pls fix your service.
  • JH
    Josh Hare
    Nov 5, 2025
    1.0
    Service is horrible. The Host to seat people was terrible. It was a slow Tuesday night, not a weekend. Worst BWW I've ever been too. My food was delivered. Wasn't asked if I needed anything else. Just dropped my food and ran. Bartender wasn't behind the bar, waited 5 min until I went and grabbed my own ketchup. Wasn't asked if I needed anything the whole time until I finished my beer and then tried to act all cheerful about getting me another. Hell no, just give me my check. I still left a tip because I feel like a P.O.S if I don't, but I wouldn't recommend this place to anyone.
  • BF
    Brandy Fletcher
    Oct 30, 2025
    5.0
    I was very impressed a customer came in after I took my order and was having a hard time speaking English to place her order. The front desk worker went to get the supervisor Denzil to take the Customer order and he understood everything the customer was saying and was able to speak Spanish to resolve the issue with placing the correct order. I was very shocked the customer was happy and kept telling him thank you. He also educated her on how to use the online app to place our order in Spanish way to go Buffalo Wild Wings. Also the Dine area was very nice and clean i also was able to peek at the back Where the food would be prepared The kitchen was very impressive very nice and clean.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Houston specialize in?

Buffalo Wild Wings in Houston specializes in award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

Where is Buffalo Wild Wings located in Houston?

It is located at 5815 E Sam Houston Pkwy, Suite F, Houston, TX 77049, USA.