Numerous reviews highlighted poor customer service, with staff being rude, unresponsive, and inattentive to customers' needs.
Food Quality
Many customers reported issues with food quality, including overcooked wings, stale fries, and incorrect orders.
Wait Times
Customers frequently complained about long wait times for food and service, often exceeding reasonable expectations.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Mixed Experiences
While many had negative experiences, a few customers praised specific staff members and enjoyed their meals, indicating inconsistency in service.
IC
Ileia Cade
5 days ago
1.0
If I could give 0 stars I would. One of the worse restaurants I have been to. Also the Gm Hailey is one of the worst managers I have ever spoken to. They made our food completely wrong where we couldn’t even eat it. When we called to complain the manager was so rude going back and fourth and did absolutely nothing to help us. I called corporate and everyone I could call. I hope this place shuts down soon. Management will run this down the hole.
AM
Andrea Miranda
Nov 16, 2025
1.0
Very bad customer service. Always a long wait time. Understaffed on a Sunday night. We just walked out.
SD
Stephanie Drasher
Nov 9, 2025
5.0
I've been to this Buffalo Wild Wings and I have never had my food handed to me so fast the cashier max is very sweet
AT
Alasia .t13
Nov 5, 2025
1.0
TERRIBLE customer service!!!! The staff was very rude and unwelcoming. I came in at 10:30 pm and was told right away that they’d be closing soon and that we’d be kicked out if we were still there with a sarcastic smile…..
CE
Chad Egbert
Oct 28, 2025
1.0
What happened to this place? It used to be great. The atmosphere is great but the service is horrible. Yesterday, it took 25 minutes to get a round of waters. And another 10 minutes to get a single beer. And that was after I spoke to the manager to see if we were going to get served. There were only 6 tables with people and only 5 people at the bar. Every time I looked the workers were gathered at the back of the bar cracking jokes and having a good time, including the manager. Surely soon there will be an announcement of this chain closing down. Notice in all of the comments the “owner” says they’ll address it, yet the negative reviews keep pouring In.
The problem is obvious, let me know if you’d like help fixing it. It will be real simple.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Houston offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings at 17195 Tomball Pkwy?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 2:00 AM.
Where is Buffalo Wild Wings located in Houston?
It is located at 17195 Tomball Pkwy, Houston, TX 77064, United States.
How can I contact Buffalo Wild Wings at this location?
You can reach them by phone at +1 281-955-7800.
Does Buffalo Wild Wings offer takeout or dine-in options?
Yes, Buffalo Wild Wings operates as a restaurant, sports bar, and also offers takeout services.
Where can I find more information or updates about this Buffalo Wild Wings location?
You can visit their official website or their Facebook page for the latest information and updates.
Are there any nearby entertainment venues to Buffalo Wild Wings?
Yes, AMC Movie Theater and AMC Willowbrook drive-in theater are nearby, making it a great spot to grab wings before or after a movie.
What are some nearby dining options around Buffalo Wild Wings?
Nearby dining options include New York Pizza Houston, Panoramic Pizza, Boston's Restaurant & Sports Bar, Gud Food Kitchen, Saltgrass Steak House, and Yummy Pho and Bo Ne for a variety of cuisines.
Are there any nearby fitness or recreation facilities close to Buffalo Wild Wings?
Amped Fitness gym and Slick City Willowbrook amusement park, known for sports and recreational activities, are located nearby if you want to stay active before or after your visit.
Can Buffalo Wild Wings customers visit nearby places for dessert or refreshments?
Yes, nearby spots like Marble Slab Creamery offer ice cream and desserts, and Sharetea Willowbrook provides bubble tea, perfect for a sweet treat following your meal.