Buffalo Wild Wings

3.5
3804 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
15800 North Freeway, Houston, TX
77073, United States

Hours

Reviews

3.5
3,804 reviews
5 stars
1,519
4 stars
777
3 stars
442
2 stars
272
1 star
794

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and inattentive staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted poor food quality, including cold, overcooked, or incorrect orders, with some customers expressing disappointment in the freshness and taste.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which contributed to a negative dining experience.

Mixed Experiences

While some customers praised specific servers for excellent service, the overall sentiment indicated a decline in service quality across the board.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, including poor communication and lack of accountability for mistakes.
  • NM
    Natalia Marrero
    Nov 17, 2025
    1.0
    I have been ordering from here for a while. They are always slacking on their attention to detail. I ordered a boneless six piece with the buffalo sauce on the SIDE. They didn’t pack the buffalo sauce. So tell me, what is Buffalo Wild Wings without their signature sauce? I only got my ranch. Unfortunately I give this order a 3/10, due to the lack of attention to detail. It’s almost like they will hire anyone, they don’t pay attention to their employee’s work ethic. It’s just sad. People should be trying harder if they work in customer service, and if they don’t like it, find a different job.
  • JF
    Jorge Flores
    Nov 15, 2025
    1.0
    ⭐ 1-Star Review — Extremely Disappointed We came to eat as a family at Buffalo Wild Wings on November 15, 2025, around 8 PM, and had one of the worst dining experiences ever. We all ordered our food at the same time, but my meal came out long before the rest of my family’s , I was finished eating before they even got theirs. That’s completely unacceptable, especially since it wasn’t even a busy night. When I asked the night manager about the missing meal, his response was shockingly unprofessional. He said, “I don’t know, I’m not the one who took your order. Did you ask your server?” As a manager, he should be aware of what’s happening in his restaurant, not deflect responsibility onto his staff. His attitude and lack of accountability were completely out of line. Please train your management and staff to be more respectful, attentive, and knowledgeable. This was a major disappointment for my family and me, and it left a terrible impression.
  • KS
    Kimm Simpson
    Nov 13, 2025
    5.0
    I had the pleasure of being served by a very nice young lady named KayJay. She made sure me and my husband had everything we needed to make our experience memorable. Thanks again. We will be returning!
  • KK
    Kai keelen
    Nov 11, 2025
    5.0
    First off let me say amazing, ❤️❤️🤩 the service from tha cashier named COVCLAREN WAS Spectacular everything was hot the wings the fries he did an incredible job.im so happy u can get service with a smile 😊 .I love it and me and my hubby will definitely 💯 be back thanks ☺️ u COVCLAREN ‼️‼️‼️‼️‼️‼️😊‼️‼️‼️‼️‼️‼️‼️‼️
  • JS
    Jarvis Savage
    Nov 7, 2025
    2.0
    This is my third time calling this week on a different day to try to place it to go order EVERY time I call THEY ANSWERED THE PHONE AND THEN IMMEDIATELY PUT YOU ON HOLD WITHOUT EVEN AXING, AND NO ONE EVER COMES BACK TO THE LINE!!! This place has extremely bad customer service clearly they don’t like money

Frequently Asked Questions About Buffalo Wild Wings

What are the operating hours of Buffalo Wild Wings at 15800 North Freeway in Houston?

Buffalo Wild Wings is open Monday to Thursday from 11:00 AM to 1:00 AM, Friday and Saturday from 11:00 AM to 2:00 AM, and Sunday from 11:00 AM to midnight.

What type of food does Buffalo Wild Wings specialize in?

They offer award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.