There’s a Buffalo Wild Wings near you at 11803 Westheimer Road, Houston, TX. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Numerous reviews highlighted poor service, including long wait times, inattentive staff, and rude interactions.
Food Quality
Customers frequently reported issues with food quality, including cold, overcooked, or improperly prepared items.
Management Concerns
Several reviews mentioned unprofessional behavior from management and a lack of accountability for service and food issues.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and attentiveness.
PS
Perry Smith
Feb 17, 2026
1.0
Staff was friendly but the wings, both bone in and boneless were very dry and had hardly any sauce and 3 out my 6 boneless pieces had zero meat - just batter they were CHICKENLESS. I don’t even think the staff can see this but they sold me literal chunks of buffalo favored batter with zero meat in them. I stopped coming here for a year or so because the food quality was not worth the price at all. I tried it again and am extremely disappointed, the only good part of my meal was the fries. I could have had better, microwavable TGI Friday wings from the freezer aisle at the grocery store … I won’t be back here again.
TD
Tay D
Feb 17, 2026
1.0
Got some to go. Expecting the usual issue not as crunchy or something missing thats become normalized. Uh no. The boneless wings were straight up undercooked. Hard like they didnt bother cooking them; straight frozen to box. Gonna have to say thats the last straw. To anyone reading this, so far BJs has great wings or I'd even recommend making them at home. We gotta stop accepting mediocrity and allowing it to be the norm or food will never get better; it's just slop.
ZU
zeki uğur
Feb 2, 2026
1.0
I placed a scheduled order and arrived on time. Each time, a different employee tells me I have to wait 5 minutes. It's a pointless waste of time. I definitely do not recommend it.
JJ
JL
Jan 18, 2026
1.0
We just left there about an hour ago and the service was very poor from start to finish. Every interaction with the waiter (male with long hair tied back) felt dismissive, rushed, and unprofessional. Simple requests, such as asking for water, were met with sighs and an attitude that made it feel like we were inconveniencing him the entire time.
We were a party of six and experienced a long wait, which we didn’t mind, but the service never improved. The most concerning issue occurred when dessert arrived and there was a hair in one of the desserts. When we brought it to the waiter’s attention, no replacement was offered. He later returned and said they couldn’t determine whose hair it was and even mentioned that “both people back there are bald,” which was an inappropriate and unprofessional response to a legitimate concern.
We asked to speak with a manager, but no one ever came. Between the hair in the dessert, the lack of accountability, and consistently bad service during every interaction, this is not a place we would return to or recommend.
JP
Josue Pineda
Jan 14, 2026
1.0
I am beyond disappointed with my experience at this Buffalo Wild Wings location. I visit this restaurant about twice a month, and it is usually a "seat yourself" environment. Today, my wife and I sat down and waited for nearly an hour.
Multiple servers walked past us and looked directly at us, yet no one ever stopped to offer water or even acknowledge our presence. It felt as though we were being intentionally ignored.
The most frustrating part was attempting to communicate with both the serving staff and the manager. Neither made any effort to help us or address the situation; they simply ignored us. I don’t expect VIP treatment, but as a loyal customer, I do expect basic human decency and professional service.
The management at this location needs a serious wake-up call. We left feeling disrespected and will be reconsidering if we ever want to return. Poor management and even worse customer service.