Buffalo Wild Wings

3.4
2028 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
11803 Westheimer Road, Houston, TX
77077, United States

Hours

Reviews

3.4
2,028 reviews
5 stars
832
4 stars
347
3 stars
227
2 stars
136
1 star
486

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, overcooked, or poorly prepared food, particularly wings and fries.

Service Issues

Numerous reviews highlighted slow service, unresponsive staff, and incorrect orders, leading to significant customer dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which contributed to a negative dining experience.

Customer Service

Feedback indicated a lack of professionalism and poor attitudes from staff, with some customers feeling ignored or disrespected.

Atmosphere

While some enjoyed the ambiance and environment, many found it dim and uninviting, impacting their overall experience.
  • MM
    Mickey Mouse
    6 days ago
    5.0
    I placed a delivery order through the app for lunch and was initially dissatisfied with my experience. However, I spoke with Manager CJ during the evening shift, and he promptly assisted me in correcting my order. Although I do not typically visit this location, the exceptional customer service I received may encourage me to drive the extra distance in the future 😊
  • FT
    Fauxie Thomas
    Nov 17, 2025
    1.0
    The general manager is a liar! They charged my husband for the 10 piece bone in on Veterans day! I brought it to his attention and whoever the waiter was took the receipt, wrote his name on it and put it in the office and stated that once he came back management would honor that deal. Upon going back with my husband, I spoke to a white man with Red hair who stated that he would do something. Not knowing no one has our original receipt to verify the transaction, we dined! Upon getting ready to check out, that white man with the red hair sends a white lady to the table only to tell us that the only thing he can do is the 15%. Had we known that, we would've left and not ordered but because he told us he would do something other than the military discount we stated only to be deceived!! The waiter who was Spanish was very short and also rude. He moved very fast! If you tell him you want your fries fresh, he would say everything is fresh, trying to be smart!! He charged us for milk on the kids menu and then had the unmitigated nerve to tell me that my daughter wasn't 12 ( She's tall, hell, I'm tall)! I will be contacting Cooperate tomorrow because this is truly unacceptable! This location is terrible!! Never again!!
  • VN
    Vinh B. Nguyen
    Nov 11, 2025
    5.0
    This Buffalo Wild Wings is the best in town. Even during veterans day when they are busier than ever, I was greeted before I even touched my seat. Smiles and great vibes. I also noticed how they treated other guests as well. Attentive and respectful. I will for sure be visiting here again and recommending this spots to others. The restaurant is very spacious and comfortable as well.
  • MS
    Maigha Strickland
    Nov 10, 2025
    2.0
    I frequent Buffalo Wild Wings at least once a week. This time I choose to sit down and have a drink and eat. I ordered a top shelf Long Island tea and so did the person I was with. We ordered that and our food. The drinks came and he commented that there was too much coke in them the lady just took the drinks and never asked if she could re make them. She had an attitude from the time we sat down. She had commented that the bartender was out and she was the back up. I will not sit down anymore in the restaurant if this is the service we will get. I use to enjoy coming to this location but not anymore!
  • MS
    Mario Salazar
    Nov 5, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Simone Simone took care of me with absolute professionalism from start to finish. She’s attentive, patient, and genuinely cares about making sure everything is done right. Her communication was clear, her follow-through was perfect, and she went above and beyond to make the whole experience smooth and stress-free. If you’re looking for someone who delivers excellent service with a great attitude, Simone is the one. Highly recommended Thank you Buffalo Wild Wings!!! We need more girls like this here!!!!!

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Houston offer?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

Where is Buffalo Wild Wings located in Houston?

It is located at 11803 Westheimer Road, #780, Houston, TX 77077, USA.