Buffalo Wild Wings

3.4
2204 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
3939 Washington Avenue, Houston, TX
77007, United States

Hours

Reviews

3.4
2,204 reviews
5 stars
860
4 stars
438
3 stars
241
2 stars
133
1 star
532

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times for food and drinks, often exceeding 30 minutes.

Food Quality

Many reviews mentioned issues with food quality, including cold, undercooked, or improperly prepared items.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Customer Service

Several reviews highlighted poor customer service, including rude staff, unhelpful management, and unresolved complaints.

Promotions and Orders

Customers expressed frustration with the handling of promotions and online orders, often receiving incorrect items or not receiving items at all.
  • LN
    Lauren Nicole
    2 days ago
    1.0
    They need help real bad… picking up my order though DoorDash and still have to wait 30min from the pick up time. There is no host/hostess or anyone at the “take out” counter. It took me standing in the front for 10min until I was finally acknowledged.
  • LN
    Luis Netro
    4 days ago
    1.0
    I placed my order at 9:00pm and was expected to be ready at 9:30pm. I arrived at 9:45pm and the order is not ready. It is already 10:05pm and I am still waiting. There are another 5 people also waiting and no one even apologize. Terrible service here. I know BWW is not big on service but this location is the worst.
  • JW
    Julie Writer
    Nov 16, 2025
    1.0
    They are running a play with Uber Eats to make sure you continually get the wrong order. Once they give you the entire wrong order and take about $30-$40 off your money and then tell you they cannot do anything about it and that you have to take it up with Uber eats of course this is after you’ve waited for 45 minute delivery And your money is already gone. The food is continually cold and not able to be eaten by anyone. The food is literally on edible unless you are on site and even then the food quality is disgusting. The attitude of the servers that answer the phone is “oh well”, especially after they’ve taken your money because they know there’s nothing you can do about it. not shocking and that’s probably part of the reason they are working at BW three or Buffalo wild wings. This was such a better location when it was in Midtown. This is literally the worst one in Houston Texas. Do not waste your money here.
  • BT
    Bonnie Treece
    Nov 15, 2025
    2.0
    Ordered online for pickup and still had to wait 25 minutes after the scheduled pickup time for my items. Got home to find the chicken so grossly overcooked that it was inedible. 99% of what they cook is chicken… how can it be cooked THIS badly? It’s almost impressive, except for the fact that I wasted $ on this food. Hard pass.
  • GC
    Gen Camero
    Nov 12, 2025
    1.0
    Just left this specific location which had the worst management. After ordering off happy hour menu to our server, we received our drinks and when the check arrived shots were charged at full amount. When given to server to correct mistake , a deduction was made but at the wrong amount. Told server to let manager know of the incorrect amount and manager, short skinny woman with glasses and low cut hair down to the scalp, came to the table with an off energy about the “discount” she gave on the alcohol that was ordered. Our poor server was immediate to take acknowledgment of his mistake and explain he was new while the “manager” was immediately eager to blame it on him and insinuate she did was a “favor” by taking money off the check for “full” shots. When we tried to explain that she could have trained staff better to explain the difference to guest her energy shifted entirely & became hostile. At which her body language and tone shifted , she proceeded to pull a chair to the side of the table and lift one leg up on it to “demonstrate” to the table how math works. Very unprofessional and disgusting behavior from someone in “management”. This specific location has a very big problem with attitude and just being ran poorly.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Houston specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with 26 sauce and seasoning options.

What are the regular opening hours of Buffalo Wild Wings at 3939 Washington Avenue, Houston?

Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Wednesday and Sunday, until 1:00 AM on Thursday, and until 2:00 AM on Friday and Saturday.