Buffalo Wild Wings

3.4
2222 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
3939 Washington Avenue, Houston, TX
77007, United States

Hours

Reviews

3.4
2,222 reviews
5 stars
861
4 stars
443
3 stars
244
2 stars
133
1 star
541

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted extremely slow service, with many customers waiting long periods for food and drinks, often with little to no communication from staff.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some describing the wings as small and poorly cooked.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms, contributing to a negative dining experience.

Management Problems

Several customers expressed dissatisfaction with management's handling of service issues, citing unprofessional behavior and lack of accountability.

Mixed Experiences

While many reviews were negative, a few customers noted positive experiences with specific staff members, indicating potential for better service.
  • GG
    gabriel d. gonzalez
    Jan 5, 2026
    4.0
    Service and atmosphere were great but the food was warm and not hot for the time we waited for it. But they did separate the wings we oredered. So it was easy to determine which were the different ones. Maybe next time i will order something else on the menu to try.
  • HM
    Hannah McAdams
    Dec 27, 2025
    1.0
    Literally the worst restaurant experience ever. Never received napkins or our waters. Ordered drinks that were wrong. Had to get another waitress to assist us. Also as a waitress you should know your product to know when you’re handing out a cocktail versus a mocktail. Our food was wrong as well and almost our whole party ended up with cold food. We had help getting help on the few items we tried to get remedied so we all just endured the cold food. The waitress also kept running incorrect items to our table. I get staffing per volume but maybe ensure the person that’s serving guests can properly do their job. we won’t be back.
  • JG
    Jackie Gomez
    Dec 23, 2025
    1.0
    We came here because we have been craving BWW for a while. This was our first time at this location and the service was atrocious. We get in, and see that it’s full but definitely not busy. We automatically get told the wait is minimum 45 minutes. We see plenty of empty tables but assume the wait is long because they’re short staffed. We’re waiting minimum 30 minutes and start seeing different tables automatically being sat down. And it’s not tables of 2-3 people. It’s tables of 5 - 6. I go up to ask when is it our turn to be sat and before I could speak a word, the cashier looks surprised like she forgot about us and says we can sit down. We get sat down and wait an additional hour. All for all our food to be wrong, bringing additional items we didn’t ask for, and completely forgetting main food courses. We’ve been waiting for 2 hours at this point. And the food is not even remotely good. Worst service/experience.
  • CH
    Chrislynn Hopes
    Dec 23, 2025
    2.0
    I’ve been here about 3x’s now and to say the least not sure i’ll be returning back to this location.. It’s always a problem either with my food or the service I receive when sitting at the bar. I’ve had my wings come out wrong & cold before. Not to mention not sure if this is breaking health code violations but when asking for a water with lemon the server is using her BARE hands to serve me lemons on my cup of water after touching things that are clearly unsanitary. Today, was my worst experience I came for Happy Hour and ordered a drink only for it to be a BUG in it! After telling the bartender with no apology she nonchalantly says she’ll make another?? Oh wow not sure who the manager is but he needs to talk to the employees if they want to maintain customers this is ridiculous!
  • DJ
    Denzel Jones
    Dec 13, 2025
    1.0
    This Buffalo Wild Wings is the worse location I’ve ever went to. I usually do dine in and it’s the same wait time. It’s like no one cares to serve the customers. Today I decided to place an online order directly through Buffalo Wild Wings app. I placed my order and the prompt time to pick up was 25 mins from ordering so I headed to the store…. When I arrive no one was working the front or assisting the dine in or take out but they had the empty bar with two workers just looking and not a word. The manager on shift was asked what’s the hold up for dine in and to go but no response other than people employee wise have left. Mind you as I’m writing this I’m still waiting and it’s been plus 1 hr and 15 mins now.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Houston specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with 26 sauce and seasoning options.

What are the regular opening hours of Buffalo Wild Wings at 3939 Washington Avenue, Houston?

Buffalo Wild Wings is open from 11:00 AM to midnight Monday through Wednesday and Sunday, until 1:00 AM on Thursday, and until 2:00 AM on Friday and Saturday.