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El Pollo Loco

4.1
(1271 reviews)

Business Details

3102 Ella Blvd, Houston, TX
77018, United States
(713) 868-8934

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Houston,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
3102 Ella Blvd, Houston, TX
77018, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Reviews

4.1
1,271 reviews
5 stars
690
4 stars
280
3 stars
138
2 stars
52
1 star
111
  • LY
    Linda Yandell
    Apr 16, 2026
    3.0
    I ordered classic tostado to go. I stood there waiting (they removed the chairs) for 20 minutes. I was watching the preparation gal preparing orders. I was watching the orders on the preparation counter. It turns out I saw my order that sat there for 15 minutes until the cashier finally put it in a bag to give it to me. I like the food I get there but not sure the frustration is worth it.
  • DA
    Draco Ariya
    Apr 15, 2026
    1.0
    This place need alot of improvment for online orders . 9 out of 10 times received order from uber and average wait is more than 15-20 minutes
  • AV
    Alex Villanueva
    Apr 6, 2026
    1.0
    The team member “grace” was very dismissive and rude, had to wave her down to get some help after locking eyes twice to which she ignored me both times. She needs customer service training or to not be in a customer facing role
  • AR
    Asusena Rivera
    Apr 2, 2026
    4.0
    Service is always great here. I really love the tacos el carbon and green salsa but burritos need work. I tried 2 different burritos I wouldn’t go back for burritos the tortilla taste raw and soggy and the inside hardly has any chicken and it taste like all ingredients were thrown in a blender and blended together and thrown on a tortilla. Quite disappointed but still 5 starts because service is always good and tacos are great!
  • KP
    Karla Perez
    Mar 26, 2026
    1.0
    They are extremely rude. They will leave you on a call when you call them to fix an error and say things such as “you should’ve had never answered” and when they give you a raw tortilla they say “well what do you want me to do.” Management has to address their employees attitude. One star is too much for them.

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours for El Pollo Loco in Houston, TX?

El Pollo Loco is open Monday through Saturday from 10:00 AM to 10:00 PM and on Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery or online ordering?

Yes, you can order online through their website or the El Pollo Loco app available on the Apple App Store.

Brand Certified Facts from El Pollo Loco

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Certified April 19, 2026Yext Knowledge Graph
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