Buffalo Wild Wings

Reviews

• LD

  LaRael D

  6 days ago
  1.0
  Super long post- but worth the read. I have never given any review a 1 star, but this location deserves it. From the moment we walked in, it felt like we were in a real‑life “how not to run a restaurant” training video, just without the comedy. After standing around, I finally went to the front to ask to be seated and have a table cleaned, and we still waited about 15 minutes with an empty, dirty section right in front of us. I literally had to flag down a waitress who was already working that area just to get someone to wipe a table so we could sit. Once seated, the theme of the night quickly became “more waiting.” It took about 45 minutes just to receive our drinks, which showed up wrong and incomplete. Another 15 minutes went by before the corrected drinks finally arrived, and only then could we even think about ordering food. We tried to be proactive and asked to order appetizers and additional drinks all at once, hoping to get ahead of the delays. That plan did not help. As time passed, we watched multiple tables who arrived long after us get seated, served, and leave, while we still had nothing coming out of the kitchen. Eventually, 2 of the 3 appetizers showed up, and one of them was cold enough that I walked it up to the front myself to ask for help. More waiting followed, and at this point even my young son — the birthday boy, who had specifically requested Buffalo Wild Wings — started complaining about how long everything was taking. When a kid who was excited for his birthday dinner is over it, you know it’s not just the adults being picky. I finally asked to speak with a manager, and Liz came over to the table to explain that our waitress was in training and that the power had just recently come back on. I can understand things happen, but I had been in the restaurant for about an hour and a half with almost no food, while other tables were clearly getting normal service. If a server is in training, there should be someone actively helping her, and at the very least, management should be walking the floor and checking on tables that are obviously stuck in limbo. In the end, I paid for the drinks we did receive and decided to cut our losses. Instead of the birthday dinner my son asked for, we left with an unhappy birthday boy and settled for McDonald’s on the way home. For a place that’s supposed to be about fun, wings, and sports, this visit was anything but, and that’s why this location earned a 1‑star review from me.
• LL

  Lexi

  Apr 10, 2026
  5.0
  I got bogo boneless wings they were a little deep fried and hard but my server was nice. I’ll be asking for Kaitlyn more. Definitely a girls girl
• AG

  Allen Garner

  Apr 8, 2026
  1.0
  Horrible customer service from the waiter with curly hair never checked up on me, empty drinks, hair in my dipping sauce took her 30min to bring forks after we got food. Only came to take order and give the check BWW was not even busy. Waste of 1 1/2 hour.
• VV

  vecai

  Apr 4, 2026
  5.0
  Kaitlyn was our server today there was a party of 19 of us… I think it was her first day on the floor so there were minor mistakes. Our food came out boneless we ordered traditional, when we told her she did not make any exceptions she told us she would fix it and that’s exactly what she did. The ticket was wrong because it was supposed to be a pick 6 she rung it in as regular, but at the end it only took her 5 minutes to fix it and have us ready to go. This girls attitude, service, and spirit is great & she’s determined. Definitely will be asking for her services again.
• HB

  Heath Bruce

  Apr 2, 2026
  1.0
  --2026-04-02 Where do I start holy crap. It's been really hard for me moving to Houston. The only thing this city does well is really bad roads. This business takes this to overdrive. I ordered 5 sauces only got 4. Today was bogo on boneless wings. I ordered 20. Was supposed to get 40. Got 28. Turns out there is a BWW go 5 minutes from my work. You would think that their website would tell me that nope. The closest location was 17 minutes away. Would make it less of an issue say when they screw up. I called asking for a refund. I got one. For the missing food. Not ordering from you. Ever. Again.

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