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Wendy's

3.0
(174 reviews)

Business Details

(915) 974-3003

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
14493 Horizon Blvd, Horizon City, TX
79928, United States

Hours

Reviews

3.0
174 reviews
5 stars
67
4 stars
14
3 stars
9
2 stars
12
1 star
72

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported missing items in their orders, leading to frustration and dissatisfaction.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times, particularly during drive-thru orders.

Food Quality

Customers frequently complained about the quality of food, citing issues such as cold, overcooked, or stale items.

Staffing Issues

Several reviews mentioned that the location appears understaffed, contributing to slow service and order mix-ups.

Cleanliness

Some customers noted cleanliness issues within the restaurant, impacting their overall dining experience.
  • IC
    Isabel Campa
    Feb 10, 2026
    1.0
    One of the drinks was missing they always mess up the orders I paid 50.01 just to get shit service .
  • JM
    jorge meza
    Feb 6, 2026
    5.0
    Great experience, I always enjoy the food there and the atmosphere! Customers are very friendly and kind .
  • SS
    sky net core systems
    Feb 1, 2026
    1.0
    Store is clearly understaffed and can not operate sufficiently to keep up with orders even with the drive through only. Had to remind staff of my order since it was basicly forgotten. While Staff are doing the best of their ability to keep up with orders, many times items are forgotten or wait times are to long. Either more staff needed or location should close all together. Bad experience
  • TJ
    Tre Jones
    Dec 8, 2025
    1.0
    The drive thru is a horrible way to order here. Inside isn’t much better. It’s as if there’s only two workers there and they aren’t good ones. The whole store is unreliable and dirty. The service is as bad as it comes from the management down to the slow workers in the back and front. Nothing good to ever say about this location and should be shut down to stop disappointing customers.
  • CV
    Cecil Varela
    Dec 3, 2025
    1.0
    This is the second time I've visited this place this year, and based on past experience, nothing has changed. Last time, I ordered the Baconator and a double with bacon. When I opened the burger, it looked very empty, so I looked inside and found only two small pieces of bacon, each about two inches long. I went to inform the person in charge, and their response was that this was the standard size because that's how the bacon pieces come, and they shrink when cooked. It is inappropriate for the establishment to treat paying customers with such disregard by providing them with whatever they desire without proper service standards. Next time, please verify your purchase at this location.

Frequently Asked Questions About Wendy's

Is 14493 Horizon Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's located at 14493 Horizon Blvd, Horizon City?

The drive-through at this Wendy's is open from 9:00 AM to midnight on Monday, Wednesday, Thursday, Sunday; until 10:00 PM on Tuesday; and until 1:00 AM on Friday and Saturday.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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