Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported missing items in their orders, leading to frustration and dissatisfaction.
Service Quality
Many reviews highlighted poor customer service, including rude staff and long wait times, particularly during drive-thru orders.
Food Quality
Customers frequently complained about the quality of food, citing issues such as cold, overcooked, or stale items.
Staffing Issues
Several reviews mentioned that the location appears understaffed, contributing to slow service and order mix-ups.
Cleanliness
Some customers noted cleanliness issues within the restaurant, impacting their overall dining experience.
IC
Isabel Campa
Feb 10, 2026
1.0
One of the drinks was missing they always mess up the orders I paid 50.01 just to get shit service .
JM
jorge meza
Feb 6, 2026
5.0
Great experience, I always enjoy the food there and the atmosphere! Customers are very friendly and kind .
SS
sky net core systems
Feb 1, 2026
1.0
Store is clearly understaffed and can not operate sufficiently to keep up with orders even with the drive through only. Had to remind staff of my order since it was basicly forgotten. While Staff are doing the best of their ability to keep up with orders, many times items are forgotten or wait times are to long. Either more staff needed or location should close all together. Bad experience
TJ
Tre Jones
Dec 8, 2025
1.0
The drive thru is a horrible way to order here. Inside isn’t much better. It’s as if there’s only two workers there and they aren’t good ones. The whole store is unreliable and dirty. The service is as bad as it comes from the management down to the slow workers in the back and front. Nothing good to ever say about this location and should be shut down to stop disappointing customers.
CV
Cecil Varela
Dec 3, 2025
1.0
This is the second time I've visited this place this year, and based on past experience, nothing has changed. Last time, I ordered the Baconator and a double with bacon. When I opened the burger, it looked very empty, so I looked inside and found only two small pieces of bacon, each about two inches long. I went to inform the person in charge, and their response was that this was the standard size because that's how the bacon pieces come, and they shrink when cooked. It is inappropriate for the establishment to treat paying customers with such disregard by providing them with whatever they desire without proper service standards. Next time, please verify your purchase at this location.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 14493 Horizon Blvd, Horizon City?
The drive-through at this Wendy's is open from 9:00 AM to midnight on Monday, Wednesday, Thursday, Sunday; until 10:00 PM on Tuesday; and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Horizon City, TX serves breakfast, including combos, sandwiches, coffee and sides.
What payment options are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is Wendy's located at 14493 Horizon Blvd open for dine-in and delivery?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I order food from this Wendy's location?
You can order food via the Wendy's mobile app or online at order.wendys.com by selecting the Horizon City location.
How do I contact Wendy's at 14493 Horizon Blvd for questions or feedback?
You can call the location directly at (915) 974-3003 or contact Wendy's Customer Care through their website live chat, phone at 888-624-8140, or the customer satisfaction survey.
Are there nearby places where I can shop or get gas near Wendy's at 14493 Horizon Blvd?
Yes, nearby places include Horizon Exxon and Exxon gas stations for fueling your vehicle, and Dollar Tree for discount shopping and party supplies.
What fitness or health-related places are near this Wendy's?
Nearby you can find Xtreme Core Fitness gym and H Fit Nutrition health food store, ideal for workouts and nutrition needs before or after visiting Wendy's.
Are there any banks or financial services close to Wendy's at 14493 Horizon Blvd?
Yes, WestStar Bank and Check 'n Go financial services are nearby, providing easy access for banking or payday loans while you're in the area.
What other dining options are near Wendy's in Horizon City?
Los Colegas is a nearby restaurant offering seafood and Mexican cuisine, and Burger King provides additional fast food burger options close to Wendy's.
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