Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
166 reviews
5 stars
67
4 stars
14
3 stars
9
2 stars
11
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and long wait times.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items.
Food Quality
Customers frequently complained about the food being cold, overcooked, or of poor quality.
Management Issues
Several reviews pointed to poor management and lack of training for staff as contributing factors to the negative experiences.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.
- RCRoberta ClutterNov 17, 20251.0So I went in and ordered for me and my son. We get home and we are missing part of the order which is the fries!!!! DO YOU NOT OVER LOOK THE DAMN ORDER BEFORE HANDING IT OUT!!! Obviously you don’t!!!! Paid 14.07 and to have missing fries from an 8.00 meal. Yeah it’s only 8dllrs. But when you haven’t eaten because you had to fast for blood withdrawal and you buy something with the last that you had at the time. Just so that you can get you times down and labor down it’s ridiculous!!! DO BETTER!!! Let alone no one ever answers the phone when you call.
- DDDulzeNov 15, 20251.0Where do i start i was Missing nuggets in one of my combos they sopos to be 10 they only gave me 6 !! I was Missing also 2 fries wish i had to go in and tell them. also the employees seem lost. My baconator fries looked soo dry the cheese was dry looked like it was there sence yesterday and they just thru them in the bag. i didnt even eat them good thing i looked before i left!! i was MISSING alot of things on my order!! evrything just was awful !! Food and customer service.!! Never again !!
- NBNathalie BustamanteOct 31, 20251.0Not worth it, always missing food, very rude people there and they’ve double charged me before.
- SRSteven RiveraOct 19, 20251.0We’re waiting about a half an hour (7:00) and they gave us the food, but forgot about the drinks(my fries are cold and Wendy’s please get better customer servers or new employees)
- ASAnthony SotoOct 17, 20251.0Worse service out of all the Wendy's in el paso, they're so disorganized, management needs to replaced. It starts with them and rolls down, I ordered medium size and they were charging me for large, they need better training or to be replaced,
Frequently Asked Questions About Wendy's
Is 14493 Horizon Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Horizon City, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Horizon City, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (915) 974-3003.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 14493 Horizon Wendy’s serve breakfast?
Yes, this Wendy’s location in Horizon City, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 14493 Horizon Blvd, Horizon City?
The drive-through at this Wendy's is open from 9:00 AM to midnight on Monday, Wednesday, Thursday, Sunday; until 10:00 PM on Tuesday; and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Horizon City, TX serves breakfast, including combos, sandwiches, coffee and sides.
What payment options are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is Wendy's located at 14493 Horizon Blvd open for dine-in and delivery?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I order food from this Wendy's location?
You can order food via the Wendy's mobile app or online at order.wendys.com by selecting the Horizon City location.
How do I contact Wendy's at 14493 Horizon Blvd for questions or feedback?
You can call the location directly at (915) 974-3003 or contact Wendy's Customer Care through their website live chat, phone at 888-624-8140, or the customer satisfaction survey.
Are there nearby places where I can shop or get gas near Wendy's at 14493 Horizon Blvd?
Yes, nearby places include Horizon Exxon and Exxon gas stations for fueling your vehicle, and Dollar Tree for discount shopping and party supplies.
What fitness or health-related places are near this Wendy's?
Nearby you can find Xtreme Core Fitness gym and H Fit Nutrition health food store, ideal for workouts and nutrition needs before or after visiting Wendy's.
Are there any banks or financial services close to Wendy's at 14493 Horizon Blvd?
Yes, WestStar Bank and Check 'n Go financial services are nearby, providing easy access for banking or payday loans while you're in the area.
What other dining options are near Wendy's in Horizon City?
Los Colegas is a nearby restaurant offering seafood and Mexican cuisine, and Burger King provides additional fast food burger options close to Wendy's.