Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
170 reviews
5 stars
66
4 stars
14
3 stars
9
2 stars
12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, slow service, and frequent order mistakes.
Food Quality
Customers reported consistently low food quality, including cold, overcooked, and improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
Management Issues
Feedback indicated significant problems with management, including disorganization and inadequate training of staff.
- TJTre JonesDec 8, 20251.0The drive thru is a horrible way to order here. Inside isn’t much better. It’s as if there’s only two workers there and they aren’t good ones. The whole store is unreliable and dirty. The service is as bad as it comes from the management down to the slow workers in the back and front. Nothing good to ever say about this location and should be shut down to stop disappointing customers.
- TWTyler WintersDec 8, 20251.0Slowest Wendy’s around and even though they stopped selling breakfast they are still incredibly slow. Usually wait about 20 minutes per order.
- CVCecil VarelaDec 3, 20251.0This is the second time I've visited this place this year, and based on past experience, nothing has changed. Last time, I ordered the Baconator and a double with bacon. When I opened the burger, it looked very empty, so I looked inside and found only two small pieces of bacon, each about two inches long. I went to inform the person in charge, and their response was that this was the standard size because that's how the bacon pieces come, and they shrink when cooked. It is inappropriate for the establishment to treat paying customers with such disregard by providing them with whatever they desire without proper service standards. Next time, please verify your purchase at this location.
- RCRoberta ClutterNov 17, 20251.0So I went in and ordered for me and my son. We get home and we are missing part of the order which is the fries!!!! DO YOU NOT OVER LOOK THE DAMN ORDER BEFORE HANDING IT OUT!!! Obviously you don’t!!!! Paid 14.07 and to have missing fries from an 8.00 meal. Yeah it’s only 8dllrs. But when you haven’t eaten because you had to fast for blood withdrawal and you buy something with the last that you had at the time. Just so that you can get you times down and labor down it’s ridiculous!!! DO BETTER!!! Let alone no one ever answers the phone when you call.
- DDDulzeNov 15, 20251.0Where do i start i was Missing nuggets in one of my combos they sopos to be 10 they only gave me 6 !! I was Missing also 2 fries wish i had to go in and tell them. also the employees seem lost. My baconator fries looked soo dry the cheese was dry looked like it was there sence yesterday and they just thru them in the bag. i didnt even eat them good thing i looked before i left!! i was MISSING alot of things on my order!! evrything just was awful !! Food and customer service.!! Never again !!
Frequently Asked Questions About Wendy's
Is 14493 Horizon Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 14493 Horizon Blvd, Horizon City?
The drive-through at this Wendy's is open from 9:00 AM to midnight on Monday, Wednesday, Thursday, Sunday; until 10:00 PM on Tuesday; and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Horizon City, TX serves breakfast, including combos, sandwiches, coffee and sides.
What payment options are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is Wendy's located at 14493 Horizon Blvd open for dine-in and delivery?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I order food from this Wendy's location?
You can order food via the Wendy's mobile app or online at order.wendys.com by selecting the Horizon City location.
How do I contact Wendy's at 14493 Horizon Blvd for questions or feedback?
You can call the location directly at (915) 974-3003 or contact Wendy's Customer Care through their website live chat, phone at 888-624-8140, or the customer satisfaction survey.
Are there nearby places where I can shop or get gas near Wendy's at 14493 Horizon Blvd?
Yes, nearby places include Horizon Exxon and Exxon gas stations for fueling your vehicle, and Dollar Tree for discount shopping and party supplies.
What fitness or health-related places are near this Wendy's?
Nearby you can find Xtreme Core Fitness gym and H Fit Nutrition health food store, ideal for workouts and nutrition needs before or after visiting Wendy's.
Are there any banks or financial services close to Wendy's at 14493 Horizon Blvd?
Yes, WestStar Bank and Check 'n Go financial services are nearby, providing easy access for banking or payday loans while you're in the area.
What other dining options are near Wendy's in Horizon City?
Los Colegas is a nearby restaurant offering seafood and Mexican cuisine, and Burger King provides additional fast food burger options close to Wendy's.