Whataburger

4.3
2173 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
3120 S JACKSON RD, HIDALGO, TX
78557, United States

Hours

Reviews

4.3
2,129 reviews
5 stars
1,434
4 stars
370
3 stars
110
2 stars
59
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly made food, leading to customer frustration.

Staff Attitude

While some customers praised friendly staff, others reported rude or unprofessional behavior from employees and management.

Food Quality

Feedback on food quality was mixed, with some enjoying the burgers while others complained about cold or poorly prepared meals.
  • KK
    KRIZALV
    Dec 29, 2025
    5.0
    Manager was so nice and professional maryma
  • FF
    Francisco
    Dec 23, 2025
    1.0
    Not the best food service. This location is the worst for customer service. I had ordered a double meat and no sauce was put in the burger. Also, when I unwrapped my burger, the vegetables fell out including the bacon. When I called to this location, they told me that they would replace my meal. I mentioned if i needed to take my receipt for prove but the manager on the phone told be that i didn't need it. Later during the week i came bcak with my friend to get my free meal while he ordered his. Unfortunately, the front manger didn't have any record of my meal that was supposed to be remade. I had to explain myself and tell her the exact day that i called and who I spoke with. After going back and forth I finally got my order remade only to find out that burger was still not made correctly. And on top of that my friends meal took over 30 minutes for his meal to come out. Whoever is in charge of this restaurant needs to have a serious talk with their employees and have serious changes made to better serve thier customers.
  • LS
    Luis Segura
    Dec 23, 2025
    1.0
    Drive thru takes forever for food to be ready. Took about 40 minutes for my mobile order to be ready. Here is a screenshot on when the order was supposed to be ready and I highlighted the time it was actually ready. I thought the location was short staffed until I saw that the entire floor was filled with orange t-shirts and headsets. Mind you, I placed the order ahead of time and the line did not move an inch forward for a solid 10 minutes. People were frustrated that they began honking. To add a cherry on top, they ran out of the lemonade and they didn’t have any onion rings available for my order so I took the substitutions as is. Please do better.
  • AA
    Alberto Alvarez
    Dec 9, 2025
    5.0
    Todo excelente es una buena alternativa cuando llegas y cuando te vas 😂 sino se quiere gastar mucho y comer algo rápido y llenadero.
  • AC
    Angelika De La Cruz
    Dec 7, 2025
    1.0
    Very disappointed at drive thru only one car other than mine and they get my entire order wrong. Didn't get my biscuit and gravy my taco missing chorizo. Would expect for them since its slow to verify my order when taking my card. The person at drive thru i tell them the issue looks like a deer in front of headlights. Had to take my order as is!

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Hidalgo, TX?

Whataburger in Hidalgo, TX is open 24 hours a day, 7 days a week.

Does this Whataburger location offer pickup and delivery services?

Yes, this Whataburger location offers in-store pickup, curbside pickup, and delivery services.