Whataburger

4.3
2151 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
3120 S JACKSON RD, HIDALGO, TX
78557, United States

Hours

Reviews

4.4
2,107 reviews
5 stars
1,418
4 stars
370
3 stars
110
2 stars
59
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times and poor service, with many experiencing incorrect orders and unresponsive staff.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Management Issues

Several customers noted a lack of effective management, with complaints about staff behavior and inadequate handling of customer concerns.

Positive Experiences

Despite the negative feedback, some customers praised specific menu items and acknowledged good service from individual employees.

Cleanliness Concerns

There were mentions of cleanliness issues within the restaurant, affecting the overall dining experience.
  • NG
    Nathan Gonzalez
    6 days ago
    1.0
    Ordered thru drive thru waited in line for 20 minutes eventually I got to the window and turns out they didn’t put my order into the system so I Had the associate take my order again, eventually she tells me to pull forward to wait another 20 minutes. Finally they give me my order and entire order was wrong I ordered a #12 instead they gave me a double meat. Went back inside asked for a my #12 and that took another 17 minutes. This Whataburger lacks good service definitely don’t recommend it.
  • SM
    Sylvester Tapfumanei Musonza
    Nov 12, 2025
    5.0
    Great burgers and fries!!
  • RC
    Raúl contreras
    Nov 10, 2025
    5.0
    Ricas hamburguesas
  • GR
    Gaby Reazola
    Nov 7, 2025
    3.0
    Fue basto, mi comida estaba fría.
  • CC
    Chris
    Oct 12, 2025
    1.0
    PSA‼️PSA‼️ PSA‼️ One star just because it's Whataburger. Im an Elite Doordash delivery driver who's been to this location many times. 2 myself 3 separate occasions with friends or family- But I HIGHLY RECOMMEND TO NOT GO FOR YOUR FOOD HERE. I don't anymore 🤢 {FOOD IS OF THE WORST QUALITY IN THE REGION, EITHER COLD OR USUALLY INCORRECT} {IF YOU SO AS ADDRESS THE ORDERS ISSUE, EMPLOYEES INCLUDING MANAGEMENT SEEM TO GET AGITATED AND/OR IRRITATED & END UP ULTIMATELY DOING NOTHING} {WITH COMPLAINTS THEY GIVE OUT A FAKE "CORPORATE #" THATS ACTUALLY THEIR STORE MANAGERS LINE, WHEN YOU CALL THEY GIVE YOU THE RUN AROUND AS IF THEY'RE NOT AWARE OF THE ISSUE THAT JUST OCCURRED}😡 - DRIVE THRU {LONG WAIT TIMES [14-20MIN] FOR YOUR FOOD & DOESN'T GIVE YOUR DRINKS MEANWHILE YOU WAIT EVEN AFTER TOU PAY} THEY ALSO FORGET WHAT WERE YOUR DRINKS WHEN THEY FINALLY GIVE TO YOU AFTER THEY'VE GIVEN YOUR FOOD WAITING FOR 10+MINS {EMPLOYEES DOWN TO MANAGEMENT ARE LIKE ZOMBIES WALKING AMOK, ALMOST DISORIENTED LIKE} I can go on but damn, it's just frustrating overall.. who knows if it'll ever change for the better. Save your hard earned earnings for place that values your business 🙌🏻

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Hidalgo, TX?

Whataburger in Hidalgo, TX is open 24 hours a day, 7 days a week.

Does this Whataburger location offer pickup and delivery services?

Yes, this Whataburger location offers in-store pickup, curbside pickup, and delivery services.