Customer Service
Many customers praised the friendly and attentive service from staff members, particularly mentioning individuals like Lauren, Carmen, and Madilyn.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect modifications, leading to customer dissatisfaction.
Food Quality
While some customers enjoyed the food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.
Service Speed
Customers reported slow service at times, especially during busy hours, with some waiting excessively for their orders.
App Functionality
Issues with the Sonic app were noted, including problems with placing orders and receiving discounts, which frustrated several customers.