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McDonald's

2.9
(2055 reviews)

Business Details

(940) 321-0728
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8300 S Stemmons Freeway, Hickory Creek, TX
75065, United States

Hours

Reviews

2.9
2,055 reviews
5 stars
553
4 stars
339
3 stars
291
2 stars
166
1 star
706

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold and poorly prepared food, with many noting that items were missing or incorrect.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Speed of Service

Many customers expressed frustration over slow service, particularly during late-night hours, with long wait times reported consistently.
  • TW
    Todd Wiseman
    2 days ago
    1.0
    The last straw! The service here sucks! Too many times they are slow, out of tea, cannot follow the drink I customized and just uneasy. Today I asked for unsweetened tea with lemon and Splenda but was handed an empty cup?? When I asked i was told no lemon but when I asked about tea since there was none at the self serve area, I was told they only had sweet tea. Then when I opened my bag, I found the Splenda packets. WT? I also HATE trying to park as folks entering the drive thru frequently block the parking spots. Getting out xan be a hassle when wanting to go north since it's a busy traffic corridor and cars backup at the intersection and dont leave a gap to get out. I frequently have to pull out by Qwik Kar so I can pull out into the left lane. I only come for breakfast because my child insists.We WERE a daily customer but that ends today! We will go to Jack or WhatABurger instead! At least I get what we order and get out onto the street without issues! And to McDonalds management, do not ask me to contact your customer service. They NEVER do anything to fix the issues at this location. We had been coming here for years and I have seen zero improvement. Since COVID, this is the worst location you have.
  • CC
    Christina
    Feb 25, 2026
    4.0
    Service is amazing now. Frappes need to be filled to brim. They used whip cream to cover up missing Frappe. Not a deal breaker but does add up wit that and the other dri ks they do that with. Give them another chance at this location if you havent been lately.
  • WW
    WillyT
    Feb 18, 2026
    3.0
    I have been a dasher and have picked up from this location and I also have been a customer as well, I have seen positive changes at this location in the past 3 months service is kinda slow for mickey'ds But it's fresh!!!!! And they are honestly working on the customer service/friendliness and will give you an honest smile 😃
  • AF
    Antonio Fernandez
    Feb 18, 2026
    1.0
    Ordered a #2 on their breakfast menu but it smelled funky and tasted bitter. Definitely spoiled. Tried to call them to warn them but their phone line is disconnected. Super sus.
  • JD
    Jessica Dickson
    Jan 14, 2026
    1.0
    Manager is rude. They wouldn't open breakfast until a hour after my online order and well , in the drive through , they literally shut the lights off and refused to give me my order when it was filled threw the app. I waited over a hour to get my order and the lady at the counter, did it.I tipped her five dollars because the manager wouldn't come out of the back office

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 8300 S Stemmons Freeway, Hickory Creek, TX?

McDonald's at this location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's provides delivery including same-day and no-contact delivery services.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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