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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Hereford, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 305 North 25 Mile Avenue for the ultimate SONIC experience!
Customers consistently reported long wait times for orders, often exceeding 30 minutes, even when the restaurant was not busy.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Staff Behavior
Numerous customers described staff as rude or unprofessional, with reports of employees being inattentive or unhelpful.
Food Quality
Feedback indicated inconsistent food quality, with some items served cold or not fresh, and complaints about the preparation of certain dishes.
Management Issues
Several reviews pointed to a lack of effective management and training, contributing to the overall poor service experience.
AV
Alexandra Vaughn
Feb 26, 2026
1.0
I have been waiting for 40 minutes now and probably will be longer. I ordered the food in the app and was estimated 6 minutes. I expect my food to be fast because I ordered it ahead of time. This is ridiculous. Horrible experience.
CR
Cristian Ramirez
Feb 21, 2026
1.0
Worst service ever
GJ
Gloria Juarez
Feb 21, 2026
1.0
Ordered drinks, through mobile app,waited and no one came out, left , asked for refund, and still haven't received it.
AM
Aurora Mountain
Jan 30, 2026
1.0
Two weeks ago I ordered two drinks, onion rings and a chili cheese tots. ONLINE. Took over 30 mins from when it would be ready. Comes out and tells us they don’t have onion rings gives us cold mozzarella sticks I come back today for TWO drinks online again . One I got a RT44 Diet limeade add raspberry boba and black berry syrup the other RT44 Unsweetened tea. No add one there. We get it mine is all blue raspberry but the unsweetened tea was for my grandma. It had FRUIT AND RASPBERRY SYRUP. she’s a diabetic and she is allergic to RASPBERRY ANYTHING. never ever again. I see the workers with their hair down NO hats, PAJAMA pants long nails, frumpy. The male worker hair is long NO HAIR TIE . Just is gross. The first time two girls where in there in PJ pants crop top ect and chatting away . Weren’t even working.
TS
Tomas Sotelo
Dec 28, 2025
1.0
Waited at the drive through for 10 minutes and nothing pulled up to the window and the employees just gave dirty looks and didn't acknowledge we were there.waited at the window for 10 minutes and nothing never going back they could of atleast opened the window and said something but no rude staff
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