Dairy Queen

Reviews

• AA

  Amber

  2 days ago
  1.0
  I’d give 0 STARS if I could. We finally got an appetite while fighting the Flu B, we ended up stuck in the drive thru pulled up for a minimum of 20 minutes while at least 5 cars pulled out after us. It was already the beginning of a bad encounter when the woman at the window forgot 1 of our drinks and instead of just getting the drink she pulled us up to wait. They finally bring our food out and ice cream cones which by the way were the only thing acceptable in the order. We got home to see our tacos full of grease, soggy and full of tomato’s (I had asked for no tomato’s since my husbands allergic), my jalitos ranch belt buster was indeed a hunger buster instead and the extra cheese we had ordered on my daughters kids burger was non existent. When I called to inform the manager of their screw up and asked if they could correct the issue tomorrow since we’re all still suffering from FLU B and gave up on eating for the night, she said we had to return to the store and bring the food for it to be replaced. I informed the manager of the infectious sickness we have and stated they really don’t want that food back in the kitchen but I can provide picture proof of the order mess up; she reiterated it’s their policy to have the food returned in order to have it remade. This is the very reason we stopped eating at this location and the very same reason why we won’t return! Instead of eating here I highly encourage whoever wants DQ to go to 11734 West Ave to enjoy a fresh delicious meal and not be ripped off by this franchise owner.
• MC

  Mario Castanares

  2 days ago
  1.0
  Drive thru tonight took 30 minutes and I couldn't get out of car line....manager says they ran out of steak so they made all us wait until they could complete order ahead of us in line....I left message to owner Sandra...
• ID

  Ikonne Daniel

  Feb 20, 2026
  4.0
  Good service.
• JL

  jeremy lemoine

  Jan 20, 2026
  2.0
  I went to Dairy Queen specifically to use gift cards that had been given to me as a gift. I placed an order totaling $22, and when I arrived at the payment window, I was informed that their gift card reader was not working. While I understand this may be outside of the employee’s control, I asked whether there was a phone number or email I could contact to verify or address the issue with the gift cards. The employee was unable to provide any contact information. Because the business was unable to accept a valid form of payment due to an internal system issue, I asked whether the meal would be comped. I was told no. I am not aware of any establishment where a customer presents a valid form of payment and it is declined due to the company’s own technical issues without offering an immediate remedy, other than requiring the customer to use an alternative form of payment.
• FC

  Frank Cabrera

  Dec 30, 2025
  1.0
  Just got a bacon cheeseburger combo from here. The burger was cold with no bacon, very disappointing.

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