LM
Laura Moreno
Feb 25, 2026
Horrible service rude people
FA
Fawn Austin
Feb 12, 2026
Christ where do I start with this… my friend and I were hoping for a late night drink and conversation. We ordered in the app just two rt 44’s of coke zero. Girl comes out and immediately has an attitude that rubs me wrong but i ignore it… our drinks which we also asked for little ice in, have extra ice. we have our drinks and i go to taste mine? It’s dr pepper. No doubt about it, friend agreed. So i pressed the button to let them know it was wrong, same girl comes out and tries telling me i’m wrong and that it’s coke zero. Definitely not coke zero.. so she asks for my receipt and the drink, i gave them to her and she leaves to get my drink. Comes out and i leave. After a bit i found out, my drink which is supposed to be little ice, is filled TO THE BRIM. With ice. Got home and strained it, had about half a cup of coke zero. EXTREMELY horrible service.
SC
Seth Callahan
Feb 11, 2026
Walked up to order during car service. Pressed red button, screen read “Red button active,” person over the intercom asks if I pressed the button, and after I confirmed, told me “Next time, push it harder.” I can guarantee there won’t be a next time, no reason to be so rude, faceless radio voice man. Am I hangry? Yes. Does your attitude inspire customer loyalty? Absolutely not.
AM
Allison McManus-Paiva
Dec 23, 2025
Since when did they charge you for marinara sauce with your mozzarella sticks? Besides that, we were charged for the sauces upon ordering. When we received our order, the sauces were not present. We pushed the button to request our sauces and were told “we charge for sauces.” Okay I get that but you already charged us, and the sauces weren’t in the bag. The lady ( I believe her name was corinne or coranne) argued with us that they put the sauces in the bag. I told her she could come check our bag if she really thought we were trying to steal 0.20¢ sauces from sonic. She came outside to say “they are in the bag” to which i asked her if she thought i was blind and again told her she could check our bag. She stomped off. Carhop brought us our sauces eventually and said that’s his associate manager? What a shame the manager doesn’t even know when to charge for sauces. The actual manager never came to speak with us & just said “i’m sorry” through the speaker.
We come here all the time and they often forget sauces or even flavoring in our drinks… usually they fix the issue with no attitude and no problems. but we were treated like we were trying to steal 0.20¢ sauces that we paid for (even tho they should of been included with our mozzarella sticks) I don’t think i’ll be returning.
RF
Richard Feist
Dec 23, 2025
If you hire someone to greet and speak with your clientele, you should determine if they are a good fit for that position. Otherwise, let them work in the prep line.