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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Haslet, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 13250 Highway 287 And 81 for the ultimate SONIC experience!
Customers reported inconsistent and often poor service, with many experiences highlighting rudeness and unprofessional behavior from staff.
Food Quality
There were numerous complaints about the quality of food, including issues with freshness, incorrect orders, and unsatisfactory preparation.
Speed of Service
While some customers praised the speed of service, others experienced long wait times and delays in receiving their orders.
Customer Experience
Several reviews noted a lack of attention to customer needs, such as missing condiments and unfulfilled requests, leading to frustration.
AM
Allison McManus-Paiva
Dec 23, 2025
1.0
Since when did they charge you for marinara sauce with your mozzarella sticks? Besides that, we were charged for the sauces upon ordering. When we received our order, the sauces were not present. We pushed the button to request our sauces and were told “we charge for sauces.” Okay I get that but you already charged us, and the sauces weren’t in the bag. The lady ( I believe her name was corinne or coranne) argued with us that they put the sauces in the bag. I told her she could come check our bag if she really thought we were trying to steal 0.20¢ sauces from sonic. She came outside to say “they are in the bag” to which i asked her if she thought i was blind and again told her she could check our bag. She stomped off. Carhop brought us our sauces eventually and said that’s his associate manager? What a shame the manager doesn’t even know when to charge for sauces. The actual manager never came to speak with us & just said “i’m sorry” through the speaker.
We come here all the time and they often forget sauces or even flavoring in our drinks… usually they fix the issue with no attitude and no problems. but we were treated like we were trying to steal 0.20¢ sauces that we paid for (even tho they should of been included with our mozzarella sticks) I don’t think i’ll be returning.
RF
Richard Feist
Dec 23, 2025
3.0
If you hire someone to greet and speak with your clientele, you should determine if they are a good fit for that position. Otherwise, let them work in the prep line.
HS
HEIDI SNOOK
Nov 6, 2025
3.0
Stopped for drinks after an evening working at the church packing meals. Good frozen lemonade and soda but kind of expensive for one drink.
MM
Mia
Nov 1, 2025
2.0
Went through through the drive through today, just wanted my usual drink. Decided to use the last of the money I had on a visa gift card(I had checked the balance on it before I pulled in and it had enough money to cover my drink). I pulled through, handed the employee my card and he said it didn't work. I questioned it and he had the manager try. He also said it didn't work. I told them that is strange as I had used it there before in the pull up spots and it worked just fine. I told them I would go to one of those spots and try it there. I left the drive through and pulled up to a spot, pushed the button, asked to order my drink again and try my card there. The employee decided to be argumentative instead of just taking my order and letting me try it. I left took my groceries home and went to a different sonic. I used that same card there and WOW, it WORKED. Extremely unprofessional for them to be so argumentative with me. Honestly absolutely ridiculous. All she had to do was take my order and let me try to use my card. But apparently arguing with your customer seems like the better option.
BM
BS & MUSIC
Oct 29, 2025
5.0
Very fast and extremely polite service. The young gentleman working today was a prime example of customer service. Get that guy a raise! Recommend!